Directions: Think of a misunderstanding you experienced when communicating with someone else at work, home, or school. Then fill in the blanks of the chart below.
I’m going to use work as an example
Who was the sender? My supervisor
Who was the receiver? I was the receiver
What was the message? The message was to make sure we set up our indoor football field for a game at 5:30
What channel was used to send the message? Email
What was the misunderstanding that occurred? The misunderstanding came when he use a military time code 1730, and I just glanced at the screen and thought it said 730 not 530
How could the misunderstandings have been avoided? I should have read the full message and confirmed with him the time and items to set up 1. What did you learn about the communication process from this activity?
I learned that taking your time to read the entire message is the most important part of receiving an email and not just looking it over and thinking I understand what is being said. 2. What seemed to be the main causes of the misunderstandings? Not taking the time to read the message and confirming the time and other options before finishing carrying out what I thought was to be correct.
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I’m going to a business example
Who was the sender? I was the sender
Who was the receiver? A buyer from my web site
What was the message? I offer free shipping to everyone in the United States, and military members over seas
What channel was used to send the message? This is a statement located on the web site during the checkout/shipping stage
What was the misunderstanding that occurred? The misunderstanding came when the shipping cost to one country was more than double the cost of the item, due to the individual living off the base installation
How could the misunderstandings have been avoided? We could have and now make it clear that we only cover shipping cost to military members overseas if they live or have the item shipped to the installation base and not off the installation. 1. What did you learn about the communication process from this activity?
That we should think about every part of what we say on our web site and the all possible situations that may take place from different buyers. 2. What seemed to be the main causes of the misunderstandings?
Not thinking about the member that live off base and that the shipping cost would be more than shipping to the installation.
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I’m going to use work as an example
Who was the sender? One of my co-workers
Who was the receiver? I was the receiver
What was the message? The message was to meet at a locating at noon
What channel was used to send the message? Text message
What was the misunderstanding that occurred? The misunderstanding came via spell check, instead of making sure the message was correct the message read meet at the dorm at MOON. I tried to text him back but he had turned his phone off already and I could not reach him
How could the misunderstandings have been avoided? He could have called and let me know the message, due to the importance of it but instead he did not check his text to make sure it was correct

1. What did you learn about the communication process from this activity?
That using a text message may be more of a convents then calling but if we need to make sure we double check the information we are sending. 2. What seemed to be the main causes of the misunderstandings?
Not double checking the information sent out. We should call to make sure the message was even sent and that the person could even make it during that time.