Response to Simple Gateways RFP

1. Addressing challenges that affect stakeholders Simple Getaways has several challenges that affect the stakeholders in the organization. The stakeholders at Simple Getaways in respect to this RFP are the office staff, management, human resources, and the customers of Simple Gateways. The challenges that Simple Getaways faces are as follows.
The office staff is affected by too many versions of the same document, causing confusion due to incorrect and outdated information being relied upon. This can result in poor business decisions being made due to bad information.
Instead of a central location and central servers being used to store data and information, each office uses its own local file server. This makes it complicated for employees in one location to access data stored at a different location and to keep track of document changes and updates.
Sick leave, paid time off, and other human resources and administrative tasks are all paper-based, which results in a large amount of manual paperwork which in turn causes delays for the human resources and management employees who are responsible for processing those requests. This gives those departments the impression of being unorganized and slow, which in turn can cause employee frustration and dissatisfaction. Due to the above three challenges faced by the current systems and processes in use at Simple Getaways, customers of Simple Getaways might be left with an impression of disorganization and poor customer service. Improvements made in the noted areas will be reflected in the overall customer satisfaction experience and customers will have greater confidence in the ability of Simple Getaways to help them have a great vacation experience.

2. Differences between the current performance and the desired performance of Simple Getaways.