...(0.5) 9.4 13.7 6.2 (4.4) 2007 15.5 11.8 16.9 7.9 (3.9) 2006 155.9 13.2 18.0 8.1 11.5 1,375.2 828.6 1.4 1,274.6 799.6 1.2 1,537.8 764.5 1.1 1,247.1 859.4 1.3 1,326.0 938.0 2.2 15,618 55.1 65.0 15,780 56.8 57.2 16,125 55.7 57.2 15,777 53.1 54.5 15,425 52.2 53.2 2 Pos Malaysia Annual Report 2010 Group Financial Highlights Pos Malaysia Annual Report 2010 3 4 Pos Malaysia Annual Report 2010 Business Highlights BUSINESS REVIEW • Revenue : RM624.3 million (up 17.0%) 2010 ACCOMPLISHMENTS • Successfully started operations of National Mail & Parcel Hub in October 2010 • Implemented the countrywide beat recasting exercise • Received the GOLD Award for Quality Management Certification Program from Universal Postal Union (UPU) MOVING FOWARD • Streamline operations and improve processes to enhance efficiency • Consolidation of mail processing centres to enhance service quality and...
Words: 50839 - Pages: 204
...Direct marketing From Wikipedia, the free encyclopedia For distribution and retail sales of comic books, see direct market. | This article needs attention from an expert on the subject. Please add a reason or a talk parameter to this template to explain the issue with the article. Consider associating this request with a WikiProject. (February 2011) | Marketing | Key concepts | Product marketing Pricing DistributionService Retail Brand managementAccount-based marketing EthicsEffectiveness Research SegmentationStrategy Activation ManagementDominance Marketing operations | Promotional contents | Advertising Branding Underwriting spotDirect marketing Personal salesProduct placement PublicitySales promotion Sex in advertisingLoyalty marketing Mobile marketingPremiums Prizes | Promotional media | Printing Publication BroadcastingOut-of-home advertising InternetPoint of sale Merchandise Digital marketing In-game advertising Product demonstration Word-of-mouth Brand ambassadorDrip marketing Visual merchandising | v t e | | Wikibooks has a book on the topic ofMarketing | Direct marketing is a channel-agnostic form of advertising that allows businesses and nonprofits to communicate straight to the customer, with advertising techniques such as mobile messaging, email, interactive consumer websites, online display ads, fliers, catalog distribution, promotional letters, and outdoor advertising. Direct marketing messages emphasize a focus on the customer, data...
Words: 3218 - Pages: 13
...business seeks to respond to the needs and condition of the employees by strategically designing and implementing the VoE. The United States Postal Service (USPS) developed a metric to improve their internal processes by aligning with Occupational Safety and Health Administration (OSHA). USPS derived slang “Going Postal” after several workplace violences erupted with employees killing managers and other fellow employees. USPS wanted to focus on the internal workplace environment, safety, and employees’ satisfaction. An internal survey was developed as a tool to collect data and employee’s opinions to assess and analyze for workplace improvement, safety, and create a positive friendlier environment. USPS employees are able to deliver mail faster and customers are delighted. The employees are meeting their goals and work habits as well as the customers are turning around positive feedback. This survey is tracked and trended and collaborated with the Voice of Business. Voice of Business The Voice of Business (VoB) focused on the “Breakthrough Productivity Initiative” (Evans, 2011). As the VoB reinforces the VoE, USPS has entered into a market of high competition and customer...
Words: 704 - Pages: 3
...Benjamin Banneker  February 25, 2014 By: Carmella Cross Benjamin Banneker born November 9,1731 he was born in Ellicott’s Mills, Md.. He was the son of ex-slave named Robert, whose wife Mary Banneker, was the daughter of an Englishwoman and an African ex-slave. He was taught to read by his white grandmother named Molly and for a short time he also attended a small Quaker school. He was best know as Colonial African-American scientist and surveyor of was Washington, D.C.. Benjamin Banneker has been called the first African American intellectual. Benjamin was a free-born descendant of slaves who had became famous 18th-century astronomer, mathematician and surveyor. He was also considered by many to be the first African-American scientist. He taught himself astronomy and accurately forecast-ed lunar and solar eclipses. Benjamin was raised on a tobacco farm in rural Maryland, where he attend school but was largely self-taught in the sciences. Although Benjamin worked most of his life as a farmer, his analytical and problem solving skills became legendary. Hie=s achievements were indeed impressive at the age of 24 he studied clockworks and constructed his own clock from wood. He taught himself astronomy and published a popular almanac, Benjamin Banneker’s Almanac from 1792 to 1797. These almanacs included his own astronomical calculations as well as opinion pieces, literature and medical and tidal information among other things. In 1791, Benjamin was technical...
Words: 488 - Pages: 2
...Revision #4 REQUIREMENTS FOR ISSUANCE OF ePASSPORT I. BASIC REQUIREMENTS FOR FIRST-TIME APPLICANT (FOR APPLICANT BORN OUTSIDE OF THE PHILIPPINES): 1. 2. 3. 4. 5. 6. 7. 8. II. Personal appearance is required in all cases (including applicants who are 65 years old and above and minors who are below 18 years old). Application by mail is no longer allowed; Do not bring passport pictures. Passport pictures are to be taken by the Consulate (Pls. see Req. # VI); The applicant must wear decent attire (no sleeveless and/or collarless attire) and without eyeglasses/contact lenses. No facial piercings allowed; Report of Birth (See Report of Birth Requirements); original and one (1) photocopy; Duly accomplished application form signed by applicant, or in case of minor below 8 years old, signed by the parent or legal guardian; For applicants who are military servicemen/military personnel and who came to the U.S. using only military ID and without a Philippine passport, a Certification (with duplicate) issued by his/her Commanding Officer to the effect that he/she is still a Filipino citizen who is on active duty with the U.S. military service must be submitted. In addition, applicants falling under this category must submit: a. original or authenticated copy of birth certificate issued by the National Statistics Office; and b. other supporting documents which will establish the applicant's identity as a Filipino citizen, i.e. marriage certificate, school...
Words: 1167 - Pages: 5
...1. At the time of the case, we believe that we would have had short Blockbuster stocks owing to several reasons. First, in the existing market, the current value chain and corresponding value proposition of Blockbuster is becoming less and less relevant when compared to the existing and emerging technologies and the other offered possibilities (i.e. services like Netflix and VOD). These services can even better serve the customers’ needs for a lower price, while maintaining significantly lower operational costs. This is especially relevant for the VOD, providing both the selection and convenience of Netflix and allowing spontaneous purchases like Blockbuster. Second, Blockbuster’s equity is mostly invested in real estate and movie stocks. Thus, if Blockbuster would decide to alter it s activities to accommodate to the changing market, the resources needed to make this change happen are enormous (time, cost and physical effort). Third, based on their past behavior, it could be estimated that Blockbuster typically operates in a conservative manner, with slow reactions to market changes- this can be exemplified by their very late 2004 response to Netflix, and their blunt avoidance of reaction beforehand. Fourth, taking into account past performance of Blockbuster’s stock before 2006, we can identify a bearish trend, hinting towards the effect of the market forces on Blockbuster. Overall, we estimate that strong market competition from disruptive services enabled by emerging technologies...
Words: 1328 - Pages: 6
...annual revenue that would be made from card holder in each class, and it shows that an individual in the middle class would make €60.63. So 39.5% of their credit card income would be €60.63. Using the same process we can find that the Affluent, (15/46.1=32.4%), would make up 32.4% of their income and produce €123.38 per card holder. And the most affluent would compose 28% (12.9/46.1=28%) and each card holder in this bracket would produce €209.75 per year. Question 2 When the Alpen bank decided to launch credit card in Romania, they established a direct marketing plan to make customers to know and understand the product. This plan included five different tools, and it used different channel to advertise the credit card; they are Direct mail, Take-ones, Free-standing inserts, Direct sales and Branch cross-selling. The Alpen bank also...
Words: 1523 - Pages: 7
...Direct mail Strengths Testing and Measurement – use together * Many measurements ignore long-term effect * We can now track lifetime value and behaviour (8 x more than estimate) Money and Information – remember the value of both! * If they don’t give you some of the 1st, they may give you some of the 2nd The chance to transact and be personal * Mail & Catalogue conversion rates are far ahead of online counterparts * Remember you can say thank you, sorry, goodbye or welcome back Timeliness * Your target might not be a person but a ‘moment’ * Effective use of data can mean this can be a micro-level event Personalisation * As many creative variations as you have people in your audience Flexible, creative messaging * Space and time constraints do not apply. You can be detailed precise. Attention-grabbing * High attention processing means most of it has an impact even the junk Keepability, tangibility and texture * A 30-second ad is lost quickly, direct mail has a continual presence Cost-effective (even if it is expensive) * As long as you are targeting the right audience, you can spend £100 each Translates intentions into actions * No other medium converts soft opinions into hard actions as effectively * This is why charities use direct mail so much Impact Direct mail is not sexy but communicates strongly We It has the ability to cut through noise and clutter ...
Words: 416 - Pages: 2
...possible. Amazon are managing carrier performance, optimizing cost and negotiating contracts – all in order to achieve the very best experience for our customers Amazon looks to manage all carriers’ performances to assure customer satisfaction and ability to negotiate new contracts Add Slide Future for Amazon -Operation of on fleet service -Drones The ability to operate your own fleet service will cut third party carrier cost and use them as back up. This will guarantee delivery and promote same day delivery from and new innovation of drones. The company wants to engage in private, non-commercial research and development operations involving drones on their own property (McNeal, 2014). A new development of drone’s to provide home mail delivery for better customer service. http://www.forbes.com/sites/gregorymcneal/2014/07/11/six-things-you-need-to-know-about-amazons-drones/ Slide 4: Location of facilities and warehouses -Distribution centers in low tax states (i.e. Colorado, Texas, Florida, and Nevada) -International countries with high purchase volume -80 fulfillment centers worldwide CITE------As of August 2014, the company operates 129 active distribution center buildings (including fulfillment centers, sorting centers,...
Words: 676 - Pages: 3
...As technology advances the overall cost of shipping should be decreased if the United States Postal Service was to be kept. Some individuals argue for for the discontinuation of the United States Postal Service due to increasing costs and some failed attempts to save costs on the service (Katz). To object to these arguments, one must simply observe companies such as the previously mentioned Amazon, this company has been making great strides within the field of shipping technology. Over the past few years Amazon has begun the development of drone to deliver products to the chosen consumer faster, and hopefully one day cheaper. These drones run on electricity causing the basic cost of fuel to be reduced over the traditional mail van that has been used for decades now. This content shows how quickly some advances are coming to the technology and transportation industry. These advances, if successful, would most likely drastically reduce the overall cost of shipping for some...
Words: 991 - Pages: 4
...U.S. Post Service (USPS), the second-largest civilian employer in America, used to have a proud history. However, it has been hit hard by the coming of digital area where emails, the emerging online communication takes place of mails. The sharp decline of the mails volume and fierce competition from private delivery companies like FedEx and UPS have forced USPS into a dead corner. The business models of this giant origination seemed not viable enough to cope with the ongoing crisis. Inveitbly, USPS is on the cusp of collapse. From the fiscal year of 2007-2010 alone, USPS has accumulated the loss of $20 billion, and its debt climbed up from $2.1 billion to $12 billion. The financial situation of USPS has deteriorated since then. The fiscal...
Words: 395 - Pages: 2
...Home Poetry Book Contest Poetry Book Contest Brick Road Poetry Book Contest Michael Meyerhofer was selected as the winner of the 2010 Brick Road Poetry Book Contest for his manuscript entitled, Damnatio Memoriae. The 4 additional finalists were: Rupert Fike, Lotus Buffet Grey Held, Two-Star General Jamie Thomas, Etch and Blur Toni Thomas, Chosen Jason Schossler, Mud Cakes (scheduled for publication elsewhere) 4 of our finalists, all but Jason Schossler, are scheduled to be published by Brick Road Press. *** The first place winner receives a publication contract with Brick Road Poetry Press and $1000 prize, publication in both print and ebook formats, and 25 copies of the printed book. We may also offer publication contracts to the top finalists. Adhere to all the "general submission" manuscript guidelines. (provided below) Entry fee $25, payable through the online submission manager. If sending hard copy, please include a Check or money order to "Brick Road Poetry Press, Inc." Deadline: November 1, submission accepted starting August 1. Submit via the Brick Road Poetry Press Submission Manager Manuscript Guidelines * Book-length poetry manuscripts only. * Simultaneous submissions accepted, provided we are immediately informed if the manuscript is accepted elsewhere. * Original collection of 50 to 100 pages of poetry, excluding cover page, contents, acknowledgments, etc. * Single sided, single spaced. We prefer no more than one poem...
Words: 490 - Pages: 2
...Marketing of Logistics Services Term Paper on “A Study on Customer Perception about Professional Courier Services” Title of the study: This project is based on the topic ”A study on customer perception about the professional courier services ". Introduction: The Courier services in India have been growing considerably in recent years. This has resulted in the entry of many multinational courier company and consequently cut throat competition. In the changing scenario of modernization and sophistication it is very important and essential to invent and implement better marketing plans in order to improve quality of the services. Thus marketing success largely depends on the ability to anticipate buyer’s needs. Presently a great deal of awareness has been created in studying customer preference. Professional courier is one of the leading courier services in India. The study is undertaken to analyze customer perception about the Professional courier services. The study concentrates customer preference of Professional couriers as many of its competitors are offering similar services and features to satisfy customer needs and wants. Need of the study Customer is the king in the market. How to satisfy them is a big problem for every company. In order to know how customers could be satisfied, the need for the study arises: * How well the customer accept a...
Words: 4091 - Pages: 17
...1 Direct Mail Assignment 3.1 Jeff Swenson Cohort BBK BUSN304 Business Communications Professor G. Lindberg April 3, 2012 2 Direct Buy Persuasive Strategy With hundreds of junk emails making their way into my inbox it was hard to pick one to analyze. The “junk mail” ad that I found interesting was for Direct Buy, which is a warehouse club program in which club members receive discounts on thousands of products. I found this ad to be very similar to many others; it was simple, easy to read manipulative and included many descriptive pictures. People who are building a home, about to move into a different house or remodel their existing home are the main targets for this ad. The pictures in the ad displayed modern family kitchens with new appliances and furniture, encouraging to anyone building a new home. The ad also pointed out that members of the Direct Buy club can receive large 50% discounts on new flooring, appliances, home furnishings and electronics. This savings tactic certainly captures the attention of home builders and remodelers looking for deals. The ad when first opened displays the teaser, “FREE VISITOR’S PASS” and “SAVE 50%” in large font with colorful bold letters. This opener is short yet very effective. When reading through junk mails, people like me, don’t spend much more than a few seconds reading ads. This eye catching approach is simple, trying to stop the reader from simply deleting the ad. Underneath the teasing invitation...
Words: 701 - Pages: 3
...Australia Post Analysis Example Only Exercise: Critical assessment for Strategic business planning of a deregulated market Vative Strategic Business Analysis 1 Article Summary NCC recommended an almost complete deregulation by 2000 except of small mail service Small mail service being letters weighing up to 50g and within 45c charge This would expose Post to 93% of its service compared to a current 50% In 1992 post introduced retail post. This is when profits soared Late 80s Post suffered major union and negotiation issues Early 90s culture changed and financial incentives introduced 70 parcel couriers in Aust. Post had 17% of market share (largest) Agency bill payments market ($300bill) Post had 20% market share. Bill payment competitors were major banks and credit card operations Post had 4500 outlets of which 3000 were Licensed Post Outlets (LPOs), 1000 were owned outlets and 500 agents. 2700 of these have EFTPOS Approx. 800,000 people per day visit the retail stores Market research showed that 45% of customers used the stores for agency payments, 38% for postal services, 7% for merchandise & 5% for money orders Labour was Post’s biggest cost (58%) for 30,000 full time and 7,000 part time The electronic age caused customers to have less need in Post services Vative Strategic Business Analysis 2 Identified Gaps in data Profit portion for each business sector Business sector market share and trends over the years Vative Strategic Business...
Words: 1336 - Pages: 6
