Republic of the Philippines
LAGUNA STATE POLITECHNIC UNIVERSITY
Santa Cruz Main Campus
Santa Cruz, Laguna
A NARRATIVE REPORT
Presented to the Faculty of
College of Hospitality Management and Tourism
LAGUNA STATE POLYTECHNIC UNIVERSITY

In partial fulfillment
Of the requirements for the
Diploma in Hotel and Restaurant Management

Submitted to:
ROSARIO G. CATAPANG
OJT Coordinator

Submitted By:
SHAROL CAMILLE C. ANONUEVO
Student Trainee ii
Laguna State Polytechnic University
Santa Cruz, Main Campus
A.Y 2013-2014

APPROVAL SHEET

A narrative report prepared and submitted in partial fulfillment of the
Requirements for the Diploma in Hotel and Restaurant Management by
SHAROL CAMILLE C. ANONUEVO

ROMMEL M. TABIGAY ROSARIO G. CATAPANG English Critic OJT Coordinator

Approved in partial fulfillment of the requirements for the Diploma in Hotel and Restaurant Management.

Approved: LESLIE T. SALAZAR
Associate Dean, College of Hospitality management and Tourism iii

CERTIFICATE OT COMPLETION

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DEDICATION

This piece of work is lovingly dedicated to my parents thank you for your unconditional support with my studies. I am honored to have you as my parents. Thank you for giving me a chance to prove and improve myself through all my walks of life. Thank you for believing in me for allowing me to further my studies hoping that with this narrative report I have proven to you that there is no mountain higher as long as God is on our side.

To all my mentors and people I met during my On the Job Training Thank you, for believing in me, encouraging me, strengthening me. Faith, Hope, Truth and Love you showed me the way in all those and I'm still walking the way you all taught me to walk. Without all of you this one will be failure to me.

S.C.C.A

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ACKNOWLEDGEMENT I would like to acknowledge the people who helped me for this training to be possible. I thank God for giving me the courage and the determination, as well as guidance in conducting this narrative report, and thank you also God for giving me strength, knowledge and good health to finish my training despite all difficulties. HON. Nestor M. De Vera, Ph.D., our University President for being a great leader. DR. Roberto C. Miranda, our Campus Director for his continuous support and guidance.

PROF. LESLIE T. SALAZAR, Associate Dean of Hotel and Restaurant Management and Tourism.

I would like to acknowledge the On the Job Training coordinator
PROF. Rosario G. Catapang, for the support she gave to her trainee.

I would like to express my gratitude to Mr. Rommel M. Tabigay , my English Critic and also my adviser who helps me to arranged and organized my narrative report. I also extend my heartfelt gratitude to the supervisors and staff of Makati Palace Hotel they were so wonderful to me. They made me believe that I had so much strength and courage to persevere. You were very tolerant and determined to see me through. You were such wonderful motivators even when the coping seemed tough for me. I aspire to emulate you. Finally, I thank all those who assisted, encouraged and supported me during this narrative report, be assured that the Lord will bless you all for the contributions you made.

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HISTORY OF LAGUNA STATE POLYTECHNIC UNIVERSITY

The Laguna State Polytechnic College was first established as a provincial high school known as Baybay Provincial High School in 1952. It was the first public high school established in the Baybay District. In 1957 by virtue of RA 1807, it was converted into an agricultural school known as the Baybay National Agricultural and Vocational School. Realizing the need for a college in the eastern portion of Laguna, the school was then renamed into Baybay National College of Agriculture and Technology in 1971 by virtue of RA 6327. Since its establishment, expansion after expansion has been done, the number of enrolment, infrastructures and projects/programs has been increased and sustained. Hence, in 1983 by virtue of Batas Pambansa No. 482, it was converted into a state college, known as the Laguna State Polytechnic College. The State College is located 124 kilometers away from Manila and rests on a 33-hectare site in its host campus at Siniloan, Laguna; along the lake. Aside from this, there is the state college extension site located in Barangay Kapatalan, Siniloan, Laguna consisting of 100 hectares, about 20 kilometers from the host campus. Hence, a total land area of 134 hectares. From then on the Laguna State Polytechnic College grew bigger and better, with the incumbency of Dr. Ricardo A. Wagan, as the first LSPC (now LSPU) President. It has opened four (4) satellite campuses and integrated three (3) CHED-Supervised Institutions in accordance with the pertinent provisions of RA 8292. The satellite campuses were established through Memoranda of Agreement with the local government of Laguna, to wit: 1) LSPC Nagcarlan Satellite Campus, Nagcarlan, Laguna; 2) Santa Maria Satellite Campus, Santa Maria, Laguna; 3) Cabuyao Satellite Campus, Cabuyao, Laguna; 4) Santa Cruz Satellite Campus, RECS Village/San Luis Sports Complex, Santa Cruz, Laguna.

By virtue of Republic Act No. 8292, the CHED-Supervised Institutions in Laguna were integrated with LSPC: 1) Laguna College of Arts and Trades now LSPU - Santa Cruz campus located at Barangay Bubukal, Santa Cruz, Laguna; 2) Los Banos College of Fisheries now LSPU - Los Banos Campus located at Barangay Mayondon (,) - Malinta, Los Banos, Laguna; and 3) San Pablo City National School of Arts and Trades now LSPU - San Pablo City Campus. The main thrusts of these University Campuses are as follows: Agricultural Technology-Siniloan Campus, Engineering and Mechatronics Technology-Santa Cruz Campus, Fishery Technology-Los Banos Campus and Electronics Technology-San Pablo City Campus. Today, the internationally known Laguna State Polytechnic University with Hon. Ricardo A. Wagan at the helm has gained increased community confidence and is ably supported by the LSPU faculty members, staff, students and the Lagunenses as well. http:/en.wikipedia.org/wiki/Laguna State Polytechnic University

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LOGO/VISION AND MISSION OF LAGUNA STATE POLYTECHNIC UNIVERSITY

VISION: The Laguna State Polytechnic University is a Center of Development transforming lives and communities. MISSION: LSPU provides quality education through responsive instruction, distinctive research, sustainable extension and production services for improved quality of life towards nation building. viii

LOGO/GOALS AND OBJECTIVES OF COLLEGE OF HOSPITALITY MANAGEMENT AND TOURISM

GOALS:

* To inculcate among students the importance of their role in the economic development of the country; * To develop deep love for country, dedication for work and abiding faith in one's fellowmen; * To appreciate cultural values and heritage that makes one truly a Filipino; * To show moral integrity, manifested in professional life, personal acts and thus shaping one's entrepreneurial spirit; * To encourage involvement and concern for national and international issues that affect the country.

OBJECTIVES:

* Prepare students to became effective promoter of the country’s natural and cultural attraction to domestic and international travelers.

* Preserve Filipino heritage, culture and the natural environment.

* Mold students to become effective managers and successful entrepreneurs that can aid in accelerating economic development in the countryside as well as the whole nation.

* Conduct valuable researches and extension service for the benefit of the stakeholders in the pursuit of transforming lives trough intellectual and technical co- operation. * Develop students to become responsible citizen of the country that live true the maximum of service and mother land the humanity.

http://en.wikipedia.org/wiki/Laguna_State_Polytechnic_University

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ELEMENTS OF ON THE JOB TRAINING

5

LOGO OF THE ESTABLISHMENT

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HISTORY OF MAKATI PALACE

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PART II
NARRATION OF EXPERIENCES
MAKATI PALACE HOTEL