...Making money off complaints One software company holds weekly staff meetings to build morale and allow for status reports from each department. One part of their meetings is the report on how many customer problems they rectified the past week. If the number increased, the group was given praise. When asked why they praise increased problem calls, as opposed to working to fix those problems in the software or documentation, the owner said that they charge for each call, so it is a way to increase their income. In other words, instead of making the customer completely satisfied with the product, they preferred some dissatisfaction, so they could fix the problem and make extra money from it. This software package was a high-ticket, expensive application that was mainly sold to small companies. They also charged $50 for a user manual for the software. Since the customers made a substantial investment in the software, they wanted to continue using it. But I wonder how much ill-will was created, even if the application usually performed well. Complaints that fall on deaf ears Have you ever experienced poor service or purchased a defective product and complained about it, only to have your complaints fall on deaf ears? Many companies that have plenty of business feel they don’t need to bother with complainers. These businesses become very independent, especially if they have a product or service in demand. Some continue to succeed, even though they ignore customer complaints...
Words: 263 - Pages: 2
...situations of neglect. It is my duty of care to safeguard individuals from harm. All employees should report any concerns of abuse they have. These might include evidence or suspicions of bad practice by colleagues and managers, or abuse by another individual, another worker or an individual’s family or friends. If I do not work in this way, I could be considered negligent or incompetent. If I am in any doubt at any time, I must discuss any issues I have with my supervisor / manager. Outcome 3 1. Describe how to respond to complaints Within my setting any complaint is handled seriously. All complaints are properly investigated promptly and appropriate action is taken on any concerns that are raised. All complaints are recorded and available on request from both OFSTED and parents. The records include any action taken for each individual complaint. 2.Main points of agreed procedures for handling complaints There are two stages to our complaint procedure Stage One If a...
Words: 1112 - Pages: 5
...I. Title of the Case Benjamin P. Martinez versus Court of Appeals, and People of the Philippines General Record No. 168827 II. Parties Involved Benjamin Martinez—the respondent Court of Appeals and People of the Philippines—plaintiff III. Facts of the Case The petitioner, Benjamin Martinez was making rumors that the Dean and Elisa Basallo, spouse of Benjamin, had illicit relations. Benjamin even told this to the wife of the Dean that the latter has mistress. Dean and his wife filed a complaint for damages. Elvisa also filed a complaint against the spouse Martinez in the Municipal Circuit Trial Court due to the reason that Benjamin Martinez accused her of having an illicit relationship with the Dean. One time the petitioner, armed with bolo, stabbed the Dean while outside a building. The petitioner left right away. The police came and what they’ve seen was just the Barangay Captain Rodolfo Oller and his son Nicky Oller. Nicky handed the bolo which the petitioner had used to stab the Dean. As they passed the loading area of tricycles, petitioner shouted that he killed the Dean so the police placed him in jail. In the meantime, the Dean was brought to the Dona Gregoria Memorial Hospital in Agoo, La Union. The Dean was in a critical condition due to two stab wounds in the anterior chest, and a lacerated wound in the right elbow, forearm so he was transferred to Ilocos Regonal Hospital (IRH) in San Fernando, La Union where Dean was examined and operated on by Dr...
Words: 2990 - Pages: 12
...Ethic at Work Name: Professor: Institution: Course: Date: Possible violations if complaint is true The likely violations if the grievance is real would fall under intentional torts and in particular the invasion of privacy. Under intentional torts there are four limbs of privacy torts. These are appropriation, intrusion, false light and public disclosure of embarrassing private facts. However, the fact pattern that is depicted in the case scenario discloses an element of intrusion which is an electronic, physical or mechanical intrusion in another person’s private space (McWay, 2010). This form of tort requires that the complainant show that there was a wrongful intrusion into private concern. In essence, the invasion of privacy encompasses a person intruding into the private activities of another in a manner that is offensive to a person of reasonable sensibilities. As such, the most conceivable violation by the physician who accessed the electronic medical record of another is the deliberate invasion of privacy. Further information the HIM director needs to acquire to verify the complaint Further information and key issues that a HIM director needs to obtain once the complaint is forwarded include establishing whether there are any potential witnesses, documents for review, whether the aggrieved physician had reasonable expectation of privacy and that the privacy was breached. These factors...
Words: 1222 - Pages: 5
...professional area underpins the direction of the profession as an applied business discipline. This area also allows HR Profession, to develop actionable insights and deliver situational HR solutions that stick. • Leading HR – This professional area focuses on HR Professionals that are active and insight-led and are actively leading others who own, shape and driving the organization. They develop the organization across 3 main areas of leadership: Personal leadership, leading others and leading issues. The other 8 professional areas advise HR what we need to do and what they need to know. The 10 behaviours describe how an HR professional should carry out their actives whilst the 4 bands show the contributions a practitioner should be making at every stage of their career. Out of the 8 professional areas I consider Learning and Development to be the most essential to my role within HR. We need Learning and development to move forward as a company and as an HR Professional. Working in this area you need to ensure all employees throughout the company have the skills and develop them to fulfil the short term and long term company strategy. At my level on the HRPM Band 1 As an effective HR practitioner you need to ensure you provide a service that is effective and timely. To do this you need to understand the differing needs of each of your customers. An...
Words: 755 - Pages: 4
...Republic of the Philippines SUPREME COURT Manila EN BANC G.R. No. 101083 July 30, 1993 JUAN ANTONIO, ANNA ROSARIO and JOSE ALFONSO, all surnamed OPOSA, minors, and represented by their parents ANTONIO and RIZALINA OPOSA, ROBERTA NICOLE SADIUA, minor, represented by her parents CALVIN and ROBERTA SADIUA, CARLO, AMANDA SALUD and PATRISHA, all surnamed FLORES, minors and represented by their parents ENRICO and NIDA FLORES, GIANINA DITA R. FORTUN, minor, represented by her parents SIGRID and DOLORES FORTUN, GEORGE II and MA. CONCEPCION, all surnamed MISA, minors and represented by their parents GEORGE and MYRA MISA, BENJAMIN ALAN V. PESIGAN, minor, represented by his parents ANTONIO and ALICE PESIGAN, JOVIE MARIE ALFARO, minor, represented by her parents JOSE and MARIA VIOLETA ALFARO, MARIA CONCEPCION T. CASTRO, minor, represented by her parents FREDENIL and JANE CASTRO, JOHANNA DESAMPARADO, minor, represented by her parents JOSE and ANGELA DESAMPRADO, CARLO JOAQUIN T. NARVASA, minor, represented by his parents GREGORIO II and CRISTINE CHARITY NARVASA, MA. MARGARITA, JESUS IGNACIO, MA. ANGELA and MARIE GABRIELLE, all surnamed SAENZ, minors, represented by their parents ROBERTO and AURORA SAENZ, KRISTINE, MARY ELLEN, MAY, GOLDA MARTHE and DAVID IAN, all surnamed KING, minors, represented by their parents MARIO and HAYDEE KING, DAVID, FRANCISCO and THERESE VICTORIA, all surnamed ENDRIGA, minors, represented by their parents BALTAZAR and TERESITA ENDRIGA, JOSE MA. and REGINA...
Words: 9841 - Pages: 40
...Filed 5/30/12 Viadro v. Titus CA1/5 NOT TO BE PUBLISHED IN OFFICIAL REPORTS California Rules of Court, rule 8.1115(a), prohibits courts and parties from citing or relying on opinions not certified for publication or ordered published, except as specified by rule 8.1115(b). This opinion has not been certified for publication or ordered published for purposes of rule 8.1115. IN THE COURT OF APPEAL OF THE STATE OF CALIFORNIA FIRST APPELLATE DISTRICT DIVISION FIVE |JULIANNE VIADRO AS LIQUIDATING TRUSTEE FOR HUMBOLDT CREAMERY, LLC, | | |Plaintiff and Respondent, | | |v. |A132331 | |RALPH A. TITUS et al., | | |Defendants and Respondents, |(Humboldt County | | |Super. Ct. No. DR091101) | |LINDA NICHOLSON et al., | | |Movants...
Words: 5164 - Pages: 21
...Complaints about GDA: Sohota Raising concerns and making a complaint about Ofsted |Abuse: I was wearing my hoody and she pulled me by it and I nearly chocked I was gasping for breath and then she bent me over her desk | |and tactically inserted her penis inside me. Then every time I walk around the school she always notices me and says “ you liked it | |didn’t you whore”. I felt so isolated but im not scared anymore. | Published: April 2013 Reference no: 130128 Contents Introduction 4 Principles 5 Step 1 – Resolving concerns quickly 5 Step 2 – Making a formal complaint 6 Step 3 – Requesting an internal review 9 Independent and external review of Ofsted’s complaint handling 9 Complaints feedback 10 Introduction We aim to carry out our work to high standards and expect that all our inspections will be of consistently high quality and proceed smoothly and without incident. We recognise that occasionally concerns may arise about some aspects of our work or the conduct of our staff. This policy sets out our approach and procedures for handling complaints about Ofsted’s work. Our definition of a complaint is any expression of dissatisfaction about our actions that needs a response. We take complaints very seriously and do what we can to resolve the issue. We view them as an important way of improving what we do. Complaints tell us about things that worked less well...
Words: 2589 - Pages: 11
...Admin Prelim – Outcome 1 and 2 Leadership Benefits: • All team members will feel more motivated and gain more job satisfaction • Good relationship within the team making it more productive • Good use of delegation making employees more motivated • Improved communication leading to better decision making Skills: • Good communication skills, could be written or verbal • Able to build trust and relationships within the team • Able to listen to ideas so that all the team are included • Able to influence others towards the achievement of goals Time Stealers • Making unnecessary journeys – group jobs so that visits to the photocopier etc are cut down. • Interruptions by telephone – learn how to control the conversations. • Unexpected visits by colleagues – be polite but firm especially if the person is just looking for a chat. • Taking on too much work – learn to say NO – be assertive. Physical environment and morale Ergonomics - Furniture wall colours, work stations lighting, protective equipment, ventilation • If the area/equipment is unsafe or insecure this can affect staff morale. • Office Layout – cellular/open plan relating to space/privacy/work flow • Lack of storage space and subsequent untidiness/health hazards • Sick Building Syndrome Decision taken to minimise sick building syndrome: • Introduce better lighting, introduce better air conditioning...
Words: 1384 - Pages: 6
...HUMAN RESOURCE POLICY OF BHARTH AIRTEL OBJECTIVE The Company is committed to maintaining the highest standard of conduct and professionalism and towards this end has formulated a policy that will provide clarity about the method and process for stakeholders to voice genuine concerns about unprofessional conduct in breach of this Code. This policy should be read in conjunction with Bharti'sCode of Conduct. This policy aims to: * Provide an independent forum by means of the Office of the Ombudsperson, for employees and external stakeholders of the company to raise concerns and complaints about improper practices which are in breach of the Bharti Code of Conduct. * Put in place a fair and equitable inquiry process and redressal mechanism * Reassure employees and other stakeholders raising the concerns, that each one will be fully protected against possible reprisals, intimidation, coercive action, dismissal, demotion or victimization when a serious and genuine concern of apparent unprofessional conduct has been made in good faith Scope of policy * This policy is applicable to all employees of the Bharti Group, and to all other stakeholders interacting with the Bharti Group. It allows those individual employees and other stakeholders to raise concerns, issues or information of acts or conduct that are in breach of the company's Code of Conduct. This policy provides advice and guidance on the procedures to be followed. who can raise concerns? ...
Words: 1415 - Pages: 6
...IN THE UNITED STATES DISTRICT COURT FOR THE CENTRAL DISTRICT OF ILLINOIS JUSTIN KING ) ) PLAINTIFF, ) ) CIVIL ACTIONS NO: ____________________ vs. ) ) ) JUDGE: _____________________________ ANHEUSER BUSCH and ) FRANK CUELLAR ) ) DEFENDANT ) COMPLAINT COMES NOW, plaintiff, Justin King and for his complaint, alleges as follows: 1. Plaintiff, for all times mentioned herein, was a resident of the County of Paxton, State of Illinois. 2. Plaintiff is informed and believes and thereon alleges that defendant, Anheuser Busch, was and is a business primarily operating out of the County of St. Louis, State of Missouri. 3. This is an action for damages in excess of $75,000.00, as required by 28 USC 1332. 4. Plaintiff is informed and believes and thereon alleges that at all times and places herein mentioned defendant, Frank Cuellar, was operating a certain 1992, Nissan UD2000 B, 24ft straight truck, WHITE in color, PLATE NO. 07 MO 968-7RL., fully loaded with cases of Anheuser Busch product. 5. At all times herein mentioned plaintiff was and now is the owner of a certain 2006, Harley Davidson X-73, motorcycle, BLACK in color, PLATE NO. 07 MO 327-HP8 6. At all times herein mentioned Interstate 57 was and now is a public highway running in a general northerly and southerly direction. 7. On or about the 8th day of April, 2004 plaintiff was operating his automobile in a prudent and careful manner in a general...
Words: 1215 - Pages: 5
...games together. What I found through analysis of my recordings is that during the competitive video game experience most conversation revolved around ritualistic complaining and swearing in the form of trash talking to establish a connection among the participants that served to bolster camaraderie. Ritualistic complaining, as outlined in Deborah Tannen’s Conversational Signals and Devices, is the process by which conversational partners exchange complaints under the meta-message, or the underlying meaning, of solidarity sending the each other sympathy as if to say “your not alone” and “I feel the same way” (165). This form of ritualistic or shared complaining was one of the most dominant factors of the conversation we had during our competitive experience as each person shared their grievances with the game. Complaining often came about through receiving an unwanted character in the game through the random character option, perceived “cheap” deaths, and the game play of the other participants. A particularly large amount of complaints were focused around the deaths of the competitors characters and often...
Words: 1038 - Pages: 5
...divided into pleadings, discovery, dismissals, pretrial judgments, and settlement conference. These events are followed by the trial proceedings and appeals, if applicable. Nontraditional litigation includes alternative dispute resolution (ADR). The most common form of ADR being arbitration (Cheeseman, 2013). Other forms include negotiation and mediation. It is up to management to determine which form of litigation is appropriate for the organization. A pleading is the paperwork that is filed with the court to initiate and respond to a lawsuit (Cheeseman, 2013). The pleading process involves a few steps, including: the complaints, the answer, the cross-complaint, and the reply. Every lawsuit begins with a complaint. After the complaint is filed with the court an answer must then be filed by the defendant. In some cases, a defendant may file a cross-complaint, or countersuit against the plaintiff. The plaintiff must then file a reply. During the discovery period, both sides go on a fact-finding mission to state and/or defend their cases. Once these steps are complete, the trial is ready to be heard. If the trial requires a jury, voir dire takes place, otherwise known as “jury selection”. At the onset of the trial opening statements are made and both sides present their case. In this case of a trial by jury, the jury will pass down a verdict once the case is heard and closing statements are made. The judge will announce the decision upon accepting the verdict. The losing party...
Words: 621 - Pages: 3
...In recent years, as the value of an ombudsman program has become apparent, many governmental, private sector, and academic organizations have chosen to design and implement a program. Simply stated, almost any organization can benefit from the informal dispute prevention and resolution processes offered by Ombudsmen. (Coalition of Federal Ombudsmen, 2006) Every level in an organization benefits from the neutral and unbiased guidance provided by the Ombudsman, whether it is effective and efficient conflict resolution to providing acceptable guidelines to codes of conduct within organization. The Ombudsman’s neutral position provides an opportunity for concern or complaint to be freely expressed without the fear of repercussion from others. The Ombudsman defines the environment that the organization will conduct itself in, while encouraging an environment to where early signals to potential problems are brought forward. This allows for the employees to express their concerns or problems openly and in return has potential to increase morale of the workplace as well as long term employee retention. Allowing the employee to have an input into their work environment and receiving unbiased listening from what they view as an organization representative creates a sense of meaning and devotion with the employee. When employees feel that their opinions and concerns are being listened to they develop a sense of being a part of the organization and not just another person on an...
Words: 893 - Pages: 4
...You Decide ES Review the Virginia Pollard case information located at the beginning of this project: You Decide ES. (If you click here, you will return to the face-sheet of the project area. To return to this page, click the Beginbutton again. You can do this all week.) To do well on this project, study the readings for this week and consider the work we did in Week 5. You may want to do some outside research for this project as well, reviewing recent case law on discrimination and harassment and including that in your answers to the project. Do not discuss this project with your classmates. You should do the work on your own. This project is "pooled," meaning your classmates may have different questions than you do. This project is worth 100 points toward your final grade. You can access this area all week and continue updating your answers until the end of the week – be sure to hit "save answers" before leaving each time! When you are done working on the project, hit "Submit for grade," and then it will be available in the gradebook for grading. Your role in answering the questions: You are the independent human resources consultant hired by Teddy's Supplies to help explain to the company what the case against them will entail. You have gleaned the facts from your investigations into the situation to date. You have never talked with Virginia Pollard. The case is currently in the appeals stage and the company executives have some questions for you. Answer them using the...
Words: 2883 - Pages: 12
