...Trust, Commitment and Value-Creation in Inter-Organizational Customer-Supplier Relationships Ricky Ryssel Siemens Business Services Management Consulting, Carl-Wery-Sraße 18, 81739 München, Germany Tel: +49 (89) 636-48887 E-mail: ricky.ryssel@mch20.sbs.de Thomas Ritter School of Management University of Bath, Bath BA2 7AY, U.K. Phone: +44 (1225) 32-33 19, E-Mail: t.ritter@bath.ac.uk Hans Georg Gemünden Institute of Technology and Innovation Management Technical University Berlin, HAD 29, Hardenbergstr. 4-5, D - 10623 Berlin, Germany Phone: +49 (30) 314-23 796 E-Mail: hans.gemuenden@tim.tu-berlin.de Abstract To strengthen their position in today’s highly competitive and fast paced business environment more and more supplier firms engage in relationships with their customers. These inter-organizational relationships have proven to create value for both parties involved. However, the management of such relationships requires resources and is a complex task. Recent advances in information technology offer new ways of managing inter-organizational relationships. The impact of those intra-organizational and inter-organizational information systems for creating value in business-to-business relationships has not been explored so far. In this paper, a conceptual model about the impact of information system deployment on value-creating functions of inter-organizational buyer-seller relationships is developed. Based on an empirical study with 60 German firms engaged in customer-supplier...
Words: 7651 - Pages: 31
...STRATEGIC SUPPLY CHAIN MANAGEMENT AND LOGISTICS Table of Contents Introduction 3 SCM effective in achieving organizational objectives 4 Link between the functions of Supply Chain Management and business 4 The key factors which have achieved integrated supply chain 5 Supplier relationships with the organization 5 Information technology to form strategies 6 Organizational relationship with suppliers 6 Integration of the different parts of the supply chain 7 IT contributes to the management of the supply chain 8 Effectiveness of IT in managing the supply chain 8 Role of logistics in the supply chain 9 Strategy to improve the supply chain of an organization 11 References: 13 Introduction Supply of goods and services used in the supply chain encompasses all the facilities and processes ; From procurement of raw materials , through manufacturing operations , the final user , and supply chain management ( SCM ) affect the delivery and improve the performance of the entire supply chain, supply chain, operations management refers to all of the other sections of the clothing company . (Hugos, 2003) One of the major functions and components of SCM: * Defining the boundaries of business and relationships * Managing demand and supply * Logistics * Purchase * Selling System Interface * Manufacturing System Interface * Product Design Interface Boundaries and definitions of business relationships initiated at the core of the SCM...
Words: 4223 - Pages: 17