...Hotel Rwanda describes the rivalry between two ethnic groups, the Hutus and the Tutsis. Both groups shared the same language, culture, territory, customs and beliefs but had different physical features and belonged to different ‘classes’. On the 6th of April 1994, the Presidents of Rwanda and Burundi were killed when their plane was shelled by rocket fire as it attempted to land at the airport in Kingali, Rwanda. The assassination of the Hutu president was attributed to the Tutsis just as a pretext to begin violence since it is believed his own people, the Hutus, murdered him. Then the genocide begins. The film focuses on the story of Paul Rusesabagina (Don Cheadle), a Hutu hotel manager at the Mille Collines, a Belgian-owned luxury hotel. We also learn early in the film that his wife and her family is Tutsi. Along with checking in guests, Rusesabagina must use his wise business sense to buy supplies from a rebellious Hutu who strives to get him involved in taking a stand against the Tutsis. As chaos ensues, United Nations forces, previously stationed to help, leave the Rwandans with nothing but their own will. Tutsi refugees turn to the Hutu Rusesabagina for help. Paul becomes the hero of the film saving over 1,000 refugees from death by harboring them in the hotel that he manages. Hotel Rwanda is a film made to show the world the violence and cruel things that were going on in South America. Nearly 1 million people were killed in less than 3 months. Paul Russesabegina...
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...1. Introduction 1 1.1. About ISO 9000 1 1.2. Purpose of internal quality audit 1 1.3. Report structure 1 2. Audit review 2 2.1. Non-compliances 2 2.1.1. Case study 2 – Service and parts processes 2 2.1.2. Case study 3 – QMS manual 3 2.2. Potential for improvement 4 2.2.1. Case study 2 – Service and parts processes 4 2.2.2. Case study 3 – QMS manual 5 2.3. Good practice 5 2.3.1. Case study 2 – Service and parts processes 5 2.3.2. Case study 3 – QMS manual 6 3. Summary 8 4. Appendix 11 Introduction About ISO 9000 ISO 9000 is a family of international standards related to quality management systems (QMS) that facilitates mutual understanding across domestic and international trade. The standards are published by the International Organization for Standardization and available in the UK through the British Standard Institute. ISO 9000:2008 sets down the principles behind the quality management and specifies the QMS terminology, thus forms the basis for the standards within the ISO 9000 family. ISO 9001:2008 specifies the requirements for a QMS an organisation has to fulfil to meet the standard. ISO 9004:2008 provides guidelines for a QMS that aim to improve the performance of the organisation and the satisfaction of both stakeholders and customers. ISO 9000 represents an international consensus on good quality management practices and can be understood as a generic framework to manage a business’ processes to deliver superior quality...
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...Dear Students, Welcome to International Marketing – Summer School 2015. My name is Quan Nguyen, and I will be your lecturer and tutor for the subject. As we are approaching the beginning of the summer semester, I would like to draw your attention to the following matters: * Lectures will commence next week on Monday 5th January in the Agora Cinema. We will have two lecturers running on the day: the morning lecture from 10am to 12pm, and the afternoon lecture from 1pm to 3pm. Please take note that the afternoon lecture is NOT a repeat of the morning one. Therefore, you need to attend all the lectures. * Tutorials will also commence next week from 6th to 9th January. Students are to choose one of the nine tutorials scheduled. Each tutorial runs for TWO hours. * It is extremely important to attend the tutorials next week as we will talk about the assessment tasks. Also in this first tutorial, groups will be formed for the Case study presentation and 'International Market Assessment, Selection, and Entry’ written report. * Students who are planning to work together need to select the same tutorial session (through Allocate+) in order to be able to form the group. One group shall be formed for both assessment tasks. * The Subject Learning Guide is available on LMS. Please read it carefully with extra emphasis on assessment tasks. * Summer school will be very short, quick and intensive. You will have no time to waste, and good time management is the best way...
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...CHAPTER 1 INTRODUCTION 1.1 PRACTICUM INTRODUCTION According to Macmillan English Dictionary for Advanced Learners Second Edition (2011), practicum or practical means involving or relating to real situations and events. In the other words, it is the activity which not only about theory but facing the real world works. Students will be trained to apply the theory during this period. In Universiti Utara Malaysia (UUM), practicum is obligated for students in some courses as a fulfillment in the course structure. Practicum program is also designed to provide and expose student to real world problem situations before the end of graduation. From this program, students are given the opportunity to practice and apply their understanding and theoretical knowledge that have been learned in classroom with the help and guidance from the university and the attached organization. It is a platform of training and preparing the student before entering the job market. Practicum program is compulsory for all students pursuing Bachelor of Business Mathematics with Honors in UUM. This program can also be seen as a method to integrate the theoretical knowledge with the hands-on training. In this way, students would have an opportunity to apply their understanding of theories into the real working environment within industries. Practicum program provides opportunities for students to improve two vital skills which are soft kills and hard skills. It aims to help student to apply these two skills...
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...had to stop. My breath became short, my heart pounded and my legs gave way. A shower of bombs hit the side of my house. The force of the blast threw me to the ground! There are streets being bombed right this minute; I’m scared. Mama and Papa told me that everything is going to be ok, but I’m still scared. They said that I have to be evacuated out of London soon; I have to go somewhere far away. I will miss them dearly and I’m sure they will miss me too. I’m only 13 but my mama can’t come with me, she said that Churchill our prime minister made up the rules. I have mixed thoughts about being evacuated; I am worried about the type of people I am going to stay with and whether they will care for me or not, however, I love the countryside as it is very peaceful and quiet unlike the streets of London!! I’m going to bed now, speak soon. Mary. Dear diary, November 1, 1940 From late last night until early this morning, I witnessed some indescribable events. Armed soldiers and police paraded the streets looking for Jews. Jews were taken from their houses and other peoples attics where they hid. All I could hear throughout the night were gunshots. Between 200-300 Jews have been killed already. If they weren’t killed, they were taken away as prisoners. Mama told me that they were being taken to concentration camps where they would work themselves to death. It was definitely not tranquil! The sky is always filled with thick black smoke and there is a stench of dead rotting bodies. I...
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...Entry 1: Dear Diary, I am just now leaving The United States of America and on the plane right now as I’m writing this. Mama, Walter, Ruth, and Travis all dropped me off at the airport to say goodbye. It was really hard because I know I will not see them for a while, but they know what’s best for me. I know Mama wanted me to be with George, but he truly just wasn’t for me. He wanted me to be someone who I was not. He tried to push me away from who I am. I am Beneatha and proud of myself and family and since he couldn’t respect that I had to let him go. I hope Mama will understand why I did such a thing. She will never know how much I love her. As I am looking out of this window at the little specks of houses diapering I am thinking about what my future holds. I wonder if I have made the right decision, but I can only hope so. Joseph has changed my view of life. He has changed me for the better. I have always wanted to help others after I had watched the little boy in my neighborhood cut his head open. I know I am not the greatest follower of god, but I think this might be his plan for me. To look after the sick and diseased. I am delighted I have met Asagai. It’s almost like he is my other half because when I am with him I feel so alive and free. He makes me feel wanted and loved. He may not be the rich like George, but I love him just as much, if not more. Looking out into the clouds I see a happy future. Saving lives, curing patients, and caring for all who have been hurt...
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...childcare can be seen as an investment in your child’s and your own future. Whatever your reason for needing childcare, there are many different types available, including childminders, nannies, crèches and pre-school groups. They all offer different kinds of care and educational benefits and you should identify what’s right for your particular needs. In most cases your local Family Information Service can help. Mama Bear’s is an integrated Day Nursery and Pre-School. The benefit that Mama Bear’s offers you and your family is that we offer continuity of care and education from Monday to Friday, from 7.30am to 7.00pm, 51 weeks of the year for children from 3 months until they go to Reception Class in the September after they are 4 years of age. Children at Mama Bear’s benefit from contact with other children and the social interaction of the group. There are a large number of toys and resources available in this well-maintained setting, as well as a staffing structure that supports good planning, implementation and continuity of activities. Mama Bear’s has comprehensive policies and procedures as well as a strong and visible Management team to ensure that high standards are maintained by suitable staff at all times. All staff are committed to continuous...
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...Mama Bear Child Care was founded five years ago by Mylene Bartolome, Antonette Evangelista, Mary Rose Ang and Analyn Ramos. The four worked on the idea of forming a business based on the emerging needs to help the working mothers or often called “mamas” Mama was the acronym taken from their names. After graduation Mylene Antonette Mary Rose and Analyn created a partnership and launched their venture leasing the condominium unit of Mylene in Makati. From the initial of four children of their friends working in Makati, the business, grew to 50 due to referrals from satisfied clients using the word of mouth. The company’s services are customized, with affordable rates. The target market identified to be working parents aged between 25 to 45 years old, who are employed in Makati offices with household income of atleast 25,000 They targeted and negotiated with companies in the Makati Business District which have no day care centers. Based on the report of the National Commission on the Role of Filipino Women, 59% of their total workforce are female. Women typically handle more of the care giving responsibilities for families and are more often affected at work due to these responsibilities. While there are 25% men who are particularly involved with making child care arrangements. Therefore, Mama Bear would like to exploit the opportunity of addressing the work/life issues for both women and men. The partners felt that with the demand for child care services steadily increases as...
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...HMV Group plc Annual report and accounts 2010 Contents Overview 1 2 4 6 8 Introduction Strategic progress and future focus Market overview Chairman’s statement Business review The basics Inspirational brands HMV and Waterstone’s are renowned for their specialist appeal, offering the widest ranges of entertainment and books in their markets. Our stores and the people who work in them strive to be always passionate and inspirational about the products we sell, and provide great service and value for money to ensure that our customers get closer to the entertainment they love, or feel every word between the covers of a good book. We attract the most enthusiastic customers in our markets, with over 4 million loyalty card holders across both brands. Business and financial review: 18 Financial review Governance 24 Board of Directors 26 Corporate governance 30 Directors’ remuneration report 40 Corporate responsibility 46 Directors’ report 51 Independent auditor’s report to the members of HMV Group plc Financial statements 52 Consolidated income statement 54 Statements of comprehensive income 55 Balance sheets 57 Statements of changes in equity 59 Cash flow statements 60 Notes to the financial statements 103 Group financial record HMV In-store Online & digital Live HMV is evolving rapidly as an entertainment brand. Our market-leading retail businesses operate through 417 stores in the UK, Canada, Hong Kong and Singapore and transactional local territory websites...
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...“Cooking MaMa” Project Proposal PART I: PROJECT INTRODUCTION 1.1 Name: Cooking Mama（Cooking媽媽） 1.2 Project Leaders: CHEN Xin Jun (x.chen@polyu.sifehk.org) ZENG Ke (ke.zeng@polyu.edu.hk) |Karen Fu |(karenfu427@gmail.com) | |Karen Chan |(karenchanst@yahoo.com.hk) | |Frankie Lai |(leileifun@msn.com) | |Bernard Ng |(conspecter121@hotmail.com) | |Queenie Chung |(queenie.chung@live.hk) | |Zoei Ti |(zoeiti_@hotmail.com) | |Julie Ma |(juliechiuyu@yahoo.com.hk) | |Winnie Yang |(yuanyuan280@gmail.com) | 1.3 Team Members: 1.4 Project Description: This Project brings together college volunteers, surplus food and free kitchen spaces to create nutritious meals for people affected by food poverty in Hong Kong. 1.5 Project Objectives: 1.5.1 Provide regular free meals to the social vulnerable groups in Hong Kong; 1.5.2 Alleviate food wastage in Hong Kong. 1.6 Target Community: 1.6.1 Hong Kong Sheng Kung Hui Welfare Council(香港聖公會福利協會); 1.6.2 Students from The Hong Kong Polytechnic University (tentative). 1.7 Demonstration of SIFE Principles: | ...
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...A LINGO model of a staffing problem Decision variables Xi = the # of employees who start to work on ith shift. ( i = 1, 2, ... , 6 ) LP Formulation MIN 36 X1 + 36 X2 + 36 X3 SUBJECT TO X1 X1 + X2 X1 + X2 + X3 X1 + X2 + X3 + X4 X2 + X3 + X4 + X5 X3 + X4 + X5 + X4 + X5 + X5 + ©Dennis Bricker Dept of Mechanical & Industrial Engineering The University of Iowa + 30 X4 + 30 X5 + 30 X6 2 3 5 5 3 2 4 6 3 (min # of busers on duty at 5am) (min # of busers on duty at 6am) (min # of busers on duty at 7am) (min # of busers on duty at 8am) (min # of busers on duty at 9am) (min # of busers on duty at 10am) (min # of busers on duty at 11am) (min # of busers on duty at 12pm) (min # of busers on duty at 1pm) (Sign restrictions) Xi >= 0 >= >= >= >= >= X6 >= X6 >= X6 >= X6 >= (for i = 1,2,3,4,5,6) Mama’s Kitchen 9/9/2002 page 1 of 8 Mama’s Kitchen 9/9/2002 page 3 of 8 “Mama’s Kitchen” serves from 5:30 a.m. each morning until 1:30 p.m. in the afternoon. Tables are set and cleared by busers working 4-hour shifts beginning on the hour from 5:00 a.m. (shift #1) through 10:00 a.m. (shift #6). Most are college students who hate to get up in the morning, so Mama’s pays $9 per hour for the 5:00, 6:00, and 7:00 a.m. shifts, and $7.50 per hour for the others. The manager seeks a minimum cost staffing plan that will have at least a minimum number of busers on duty each hour: 5 am 2 6 am 3 7 am 5 8 am 5 9 am 3 10am 2 11am 4 Noon 6 1 pm 3 OBJECTIVE FUNCTION VALUE 1) 360...
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...California Space Heaters, Inc. November 30, 2010 There is a fine line between how much safety a corporation should provide to the consumer regarding its products vs. how much responsibility of safety should fall on the average consumer. Take, for instance, the all too familiar McDonald’s coffee episode. Does McDonald’s have a responsibility to its customers to ensure the coffee isn’t hot enough to scald if spilled upon one’s lap? Or should the customer be held responsible for their own safety in regards to common sense judgment? This is what California Space Heaters, Inc. (CSH) must consider when deciding exactly which products to launch. Kerosene heaters are often times used in shops and garages as well as inside homes. They are quite a bit heavier than standard electric space heaters, which tip over easily. Because of their weight (and low center of gravity with fuel), kerosene heaters are typically very sturdy. Tipping over a kerosene heater takes some doing. Additionally, because there is fuel involved, people are probably more cautious than they might be with an electric heater. Users have the responsibility to use extreme caution when operating any fuel-based component, especially any type of heating device. Due to the stability of these types of heaters, a corporation should not be held liable for recklessness that results in a kerosene heater tip-over. Using these arguments, I would recommend that CSH does not incorporate an automatic cut-off when tipped...
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...You are the general sales manager for POP Productions of New York. POP is one of the largest producers of live entertainment, including Broadway musicals, off-Broadway musicals, concerts, and classic and contemporary plays. As the POP Production sales manager, your key responsibilities are to book POP’s productions with the most prestigious theaters across the United States. Your goal is to structure contracts that are profitable for POP. After sell-out shows in New York, POP Productions is planning a national tour of the ever-popular musical, Oceania! Based on a literary classic, Oceania! is a well-known, family-oriented musical featuring a full orchestra, a large cast, elaborate sets and lavish costumes. A Polynesian romantic comedy, Oceania! is appropriate for audiences of all ages. It is now September. As your national tour dates for Oceania! are quickly filling up, you have limited availability for a week run in Chicago in your busy tour schedule. You have an open spot in the week of April 14th on your calendar. You have received inquiries from a number of theater houses in Chicago, and this area is a profitable market for your shows. You would prefer to have a show in Chicago rather than not scheduling anything. However, in order to justify the expenses of the show, you need to structure a deal that is profitable for POP. You have talked with the three theater houses in Chicago about bringing in Oceania! for the week of April 14th. Specifically, you have...
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...My hypothesis is true because marketing campaigns have a very positive effect on the success, sales and customer loyalty of the business. Based on how successful RocoMamas is and the customer base that they create on social media they have achieved such a good brand image due to the marketing that they effectively conducted .It is essential to create a marketing strategy that has a good brand establishment even as an unknown company you can become well known through marketing determinations and you can create a business image of your own just as RocoMamas did through the use of consumers and their ongoing social media posts of the fast food restaurant.to be successful in marketing you need to use target advertising and promotional campaigns...
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..."Those who cannot remember the past are condemned to repeat it." This quote was told by the famous philosopher George Santayana. History means the study of past events especially in human affairs. There are many types when it comes to history there is cultural history, military history, history of religion and much more. Historians write in the context of their own time, and with due regard to the current dominant ideas of how to interpret the past, and sometimes write to provide lessons for their own society, and till this day historians discover new things of the past human life. The historians specify their studies depending on geographical location and time period. People must have a background about history to know who they are and where they come from without history it's like a person with no identity. It is very important for people to learn history because people can feel connected, and learns from the past, and information will help with daily life and careers. History makes the people feel connected and give them an identity. This is through studying the past life of your ancestors' culture, habits, religion, and their philosophy of life and also the environment they have lived in the past. It also gives them sense of connection to the place, time and community, and a historian once said : "The destruction of the past or, rather, of the social mechanisms that link one's contemporary experience to that of earlier generations, is one of the most characteristic and...
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