...3.4. Explain the importance of obtaining correct information when making diary entries Diary entries must always be kept up to date and have the correct information, this helps when dealing with appointments and meetings so that people are given the correct information to ensure that people turn up to the correct place at the correct time and are meeting with the correct people. It also helps if the appointment cannot be made so that the client or colleague can be made aware. This will also help to highlight any conflicting appointments and allow you to prioritise and rearrange. Notifications and reminders must be up to date with the correct information so that you are able to manage the length of time a diary entry is needed to ensure that you keep to any deadlines for work commitments. Understand how to use office equipment 4.1. Describe different types of office equipment Different types of equipment within an office environment are computers, telephones, fax machines, photocopiers, etc, There uses are keeping customers records upto date on computers, dealing with customers via telephone, photocopying any information that needs...
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...Student Name: Student ID: Group: n/a Date: 29/10/13 Assessment Coding Assessment of this program of study is based on competency based principles. S = Satisfactory NS = Not Satisfactory Students who fail to perform satisfactorily for the assessment in the prescribed date may be assessed as ‘not satisfactory’. You are required to be assessed as ‘Satisfactory’ on completion of Assessments assigned by your assessor for this unit of competency. Re-assessment Any re-assessment is conducted as soon as practicable after you have been informed of the requirement to be re-assessed and have been given the opportunity to be re-trained and assimilate the training. You are re-assessed in only the areas assessed NS. It is at the assessor/s discretion to re-assess the entire assessment should it be demonstrated an overall understanding of this unit has not been achieved. Students that are assessed “satisfactory” after re-assessment of areas deemed NS will achieve competency for this assignment. |I acknowledge the assessment process has been explained and agree to undertake assessment. I am aware of Careers Australia’s appeals | |process, should the need arise. I also understand that I must be assessed as ‘satisfactory’ in all parts of the assessment to gain a | |competent result for this unit of competency. I declare that the work contained in this assessment is my own, except where acknowledgement of| |sources is made...
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...PRISON MANAGEMENT SYSTEM Synopsis: PRISON MANAGEMENT SYSTEM is an efficient application for maintaining Prisoners information. More than a data storage program, it helps you manage the prisoners. It offers a wide variety of Reports that give you exactly the information you need. Add new prisoner details and about new cases. It enables to track every prisoner and their activities. There are three kinds of users Data administrator, Police officials and Administrator. Administrator is considered as Super user and he has full access and rights over the system than anybody else. Administrator can view the details of prisoners, cases, release diary, parole register and interview requests as well as in-out register. Next Police officials have rights to view the nominal rolls, case, parole, interview requests and his functionality is to check the nominal roll which comprises of whole details of prisoners and to fix date for court hearing as per court’s advice. Finally, Data administrator prepares reports and enters data on behalf of the administrator with appropriate data. They have privilege to add and update the data as per administrator’s concern. The interview requests of relatives are made through data admin to administrator and the status of reports can reflect appropriately. Existing system: The prison system uses the documentation form storage which is a single user system to find the wanted information. The important and the most significant...
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...is the business value of these global systems developments for the companies mentioned in the case? The business value of these global system developments for the companies mentioned in the case is very high. In case of RGA, the employees can analyze data by client, contract, and product and can find client errors very easily. This has been made possible because data is not stored at one place. This is very important for supporting the reinsurance business. It has made it easy to manage the reinsurance business. The global system developments help RGA data validation and data quality. This enables better risk analysis, and retention analysis leading to greater profits. Similarly in case of Fonterra the upgrading of the Fonterra business so that that the silos at the diary group are of large stainless steel variety. The global systems program aimed at improving the supply chain of a diary giant from cow to manufacturing to storage to customers. How did they achieve these benefits? RGA achieved these benefits because it was relieved of the problem of worrying about how the business should be managed. In addition, the system helps strengthen data validation and data quality. These useful benefits were achieved by engaging the business and adapting its own practices to the demand of the situation. The company has achieved the benefits by setting up an integrated, multicurrency, and Multilanguage life reinsurance administration system called the CybeRe. In case of Fonterra...
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...October 11th, 2014 Mark Twain Essay Though not a comedian in the modern sense, Mark Twain (born as Samuel Langhorne Clemens) helped to show the world how American English could become an art form. With just his mind and his mouth, he made audiences across everywhere laugh at his wild, comedic tall tales. Although meant to be entertaining and certainly tall, these stories were envisioned as a satirical response to the social inequities that he saw in his world. It was strange to see a Southerner talk about the injustices of war, gender, and, most notably, slavery. Some of Twain’s most notable works include Huckleberry Fin and Tom Sayer, but these stories are not the only things he has published. Short stories such as “Excerpts from Adam’s Diary”, “True Story”, etc., made Twain one of the most notable American writers. Within these famous stories also come Twain’s interpretation about the world around him. His writings become his reflections about his world, upon which Twain shares his experiences and his thoughts through fictional stories that sometimes weigh heavy on the heart, or just let us laugh our hearts out, although some stories were nonsensical such as “The story of Grandfather’s Old Ram” to the heart wrenching “True Story.” Twain was not only an author, but a great lecturer. With his “shows”, people from all over would come in and enjoy Twain storytelling/lecturing, all the while either knowing or not knowing Twain’s messages behind his stories. Twain, having been born...
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...Abstract To present a novice researcher's use of a reflective research diary in the quantitive measure of a mixed methods study and to recommend resulting changes to practice. Reflexivity is often regarded as a useful tool for ensuring the standard of qualitative research. Reflexivity provides transparent information about the positionality and personal values of the researcher that could affect data collection and analysis; this research process is deemed to be best practice. A reflective research diary also allows researchers to record observations about the research process. However, such diaries are rarely used in quantitative research and are even contraindicated. A reflective research diary maintained while conducting a retrospective audit of 150 hospice casenotes. A reflective research diary was written at the end of every research session to keep a detailed history of the research process and to critically reflect on the researcher's thoughts, feelings and observations on the day's work. This paper raises questions about whether reflexivity is appropriate in quantitative research, whether it has the capacity to add something of value or whether it endangers the robustness of the method. The authors consider the place of grounded theory's commitment to reflexivity in this mixed-methods study and discuss whether reflexivity offers any benefits to researcher development. Use of reflexivity had a positive impact on the progress of the quantitative measure...
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...Assessment Sheet - For Tutor’s Comments Only |1 |One Reflective Entry |Comment | | |Demonstration of engagement with the task | | |Additional Comments: | | | | | |2 |Study Skills tasks |Comment | | |All tasks completed | | | |All activities attempted and included for each exercise, where appropriate | | |Additional Comments: | | | | ...
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...The first comprehensive look at what employees are thinking and feeling as they go about their work, why it matters, and how managers can use this information to improve job performance by Teresa M. Amabile and Steven J. Kramer Inner Work Life Understanding the Subtext of Business Performance I 72 Harvard Business Review | May 2007 | hbr.org Leigh Wells knowledge work from its people, then you undoubtedly appreciate the importance of sheer brainpower. You probably recruit high-intellect people and ensure they have access to good information. You probably also respect the power of incentives and use formal compensation systems to channel that intellectual energy down one path or another. But you might be overlooking another crucial driver of a knowledge worker’s performance – that person’s inner work life. People experience a F YOUR ORGANIZATION DEMANDS hbr.org | May 2007 | Harvard Business Review 73 Inner Work Life: Understanding the Subtext of Business Performance constant stream of emotions, perceptions, and motivations as they react to and make sense of the events of the workday. As people arrive at their workplaces they don’t check their hearts and minds at the door. Unfortunately, because inner work life is seldom openly expressed in modern organizations, it’s all too easy for managers to pretend that private thoughts and feelings don’t matter. As psychologists, we became fascinated a decade ago with day-to-day work life....
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...The first comprehensive look at what employees are thinking and feeling as they go about their work, why it matters, and how managers can use this information to improve job performance Inner Work Life Understanding the Subtext of Business Performance by Teresa M. Amabile and Steven J. Kramer I 72 Harvard Business Review | May 2007 | hbr.org Leigh Wells knowledge work from its people, then you undoubtedly appreciate the importance of sheer brainpower. You probably recruit high-intellect people and ensure they have access to good information. You probably also respect the power of incentives and use formal compensation systems to channel that intellectual energy down one path or another. But you might be overlooking another crucial driver of a knowledge worker’s performance – that person’s inner work life. People experience a F YOUR ORGANIZATION DEMANDS hbr.org | May 2007 | Harvard Business Review 73 Inner Work Life: Understanding the Subtext of Business Performance constant stream of emotions, perceptions, and motivations as they react to and make sense of the events of the workday. As people arrive at their workplaces they don’t check their hearts and minds at the door. Unfortunately, because inner work life is seldom openly expressed in modern organizations, it’s all too easy for managers to pretend that private thoughts and feelings don’t matter. As psychologists, we became fascinated a decade ago with day-to-day work life....
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...that this Assessment document has 13 pages and is made up of 9 Sections. Name: Section 1: Using the telephone This section will help you to evidence Learning Outcome 1: Understand how to make and receive telephone calls. |Learning objective |Place in Assessment | |1.1 Describe the different features of telephone systems and how to use them |Question 1 Page 1 | |1.2 Describe how to follow organisational procedures when making and receiving telephone |Question 2 Page 2 | |calls | | |1.3 Explain the purpose of giving a positive image of self and own organisation |Question 2 Page 2 | 1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used. [1.1] |Feature |How / when used | |1....
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...Management decision making is nimble and well informed supported by real-time reporting across all business teams. Staff manage their time more effectively. CRM prompts users to follow up on activities and sends automated alerts when important actions occur. Marketing activity brings higher quality leads through continually improving contact segmentation and targeted campaigns. Pipeline reports are trusted and used as the basis for reliable sales and production forecasts to increase efficiency and predictably manage cash flow. Performance hotspots are quickly identified so timely action can be taken to correct issues and reward outstanding results. The value of each customer relationship is understood so service resources can be prioritised to protect the most profitable accounts. Workflow automation replaces repetitive manual processes to cut admin work and eliminate duplication so teams can focus on profitable activity. Customer churn is minimal as CRM users have access to all the relationship detail they need through multiple channels to engage with clients and deliver great service. Communication is a strength. Shared diaries, team calendars and service schedules give everyone clear visibility of individual activities. CRM connects to accounting and other back-office applications to join up processes and remove double handling of tasks. Users can instantly check customer order histories to assess buying patterns and identify new sales...
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...Self-Management Behavioral Contract BSHS/311 June 11, 2012 Self-Management Behavioral Contract Most people find frustration because of the lack of time they acquire to accomplish their goals. Time management is about discipline and execution. Time is a resource that no one can buy, sell, share with others, take from others, receive more of, or have less of. Every day has the same amount of time, 24 hours. What a person does with time makes a difference. The people who make the most of their time may apply different techniques and systems, but they have one thing in common. They have a vision of how they spend their time, a vision that includes a clear sense of priorities. They know what they want to do with their time. The subject of this paper is to describe the goal of managing time better, assess target behaviors to increase or decrease, and to provide a monitoring system to track progress. Time Management One most useful stress reduction skills a person can learn is effective time management. A person may begin by making a list of work, school, family, and leisure activities that a person performs in a day. A person should analyze the list to sort the activities according to priority. This will place the high priority activities at the top for a person to accomplish his or her goals. To allocate and use time well, a person may decide to eliminate some activities from the daily schedule, such as watching television, chatting online, or talking on the phone. After...
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...Case Study : EP 26.963 FRESH, Parmalat Spa Via Oreste Grassi, 26 43044 - Collechio - Italy Alberto Cappello, project manager Fax : 39 0521 808242 Tel : 39 0521 808435 alberto_cappello@parmalat.net TXT Ingegneria Informatica Gianni Rizzetti, technical manager Rizzetti@txt.it www.txt.it/fresh www.txt.it/english/fresh "In order to remain in a globalized market, it is necessary to have a competitive dimension. The company's development is entrusted to a process of internationalization that is clearly defined by acquisition policies, both in Italy and abroad." 1. The Company Parmalat is a multinational Food manufacturer, among the world leaders in the Milk and Perishable Goods sector. It is the largest italian company in the dairy industry. Founded in 1961, the different product lines are : - Milk (50 % of Italian turnover), - Fresh products : yoghurt, cream, cheese, butter… (21 % of Italian turnover), - "Vegetables" : juice fruits.. (15 % of Italian turnover), - Bakery : bread, pasta.. (10 % of Italian turnover), Parmalat has dramatically grown in the recent years through an extensive process of merge and acquisitions and has experienced a rapid growth in turnover over the last 4 years from 2145 millions Euros in 1995 to about 5000 millions Euros in 1998. It has a world-wide presence through 85 different owned or controlled companies world-wide. In 1997, Parmalat : - Owns 28 plants in Europe, employs about 5000 people and makes...
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...ideas. Scientists working at AT&T's legendary Bell Labs, operating under its corporate philosophy that big ideas take time, produced world-changing innovations including the transistor and the laser beam. Their ingenuity earned the researchers several Nobel prizes. They, like Darwin, had the time to think creatively. But we can all point to examples where creativity seemed to be sparked by extreme time pressure. In 1970, during Apollo 13's flight to the moon, a crippling explosion occurred on board, damaging the air filtration system and leading to a dangerous buildup of carbon dioxide in the cabin. If the system could not be fixed or replaced, the astronauts would be dead within a few hours. Back at NASA mission control in Houston, virtually all engineers, scientists, and technicians immediately focused their attention on the problem. Working with a set of materials identical to those on board the spacecraft, they desperately tried to build a filtration system that the astronauts might be able to replicate. Every conceivable...
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...that this Assessment document has 13 pages and is made up of 9 Sections. Name: Section 1: Using the telephone This section will help you to evidence Learning Outcome 1: Understand how to make and receive telephone calls. |Learning objective |Place in Assessment | |1.1 Describe the different features of telephone systems and how to use them |Question 1 Page 1 | |1.2 Describe how to follow organisational procedures when making and receiving telephone |Question 2 Page 2 | |calls | | |1.3 Explain the purpose of giving a positive image of self and own organisation |Question 2 Page 2 | 1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used. [1.1] |Feature |How / when used | |1. Call Transfer...
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