...service providers added up to about 400 companies in the Indian BPO sector. Furthermore India’s exports of ITES/BPO services were estimated to have an annual growth rate of 26% through 2010. However the economic downturn resulted in the dollar weakened and the rupee strengthened, which made it harder for firms to be profitable in India. At this point companies had already started to look at Singapore, China, the Philippines, and Malaysia. Especially the Philippines emerged to a promising outsourcing destination with world-class infrastructure, ten year tax-break, an Americanized culture and language due to 50 years of colonial influence. 2. referring to this chapter and this case, discuss the general trends in the globalization of human capital? Western companies are tending to move certain services to the Asian countries such as customer care, medical transcription, medical billing, payroll management and tax processing. The information technology services have also played a key roll contributor to the economic growth of these countries. The western countries are looking for countries in Asia have certain characteristics such as English speaking, manpower, high-end telecom infrastructure and strong quality orientation within the industry. The main reason for this outsource is to lower their costs and increase their profit margin. 3. What are the effects of the Indian government...
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...International Management: Managing Across Borders and Cultures, Text and Cases, Seventh Edition SEVENTH EDITION FEATURES • Streamlined text in eleven chapters, with particular focus on global strategic positioning, entry strategies and alliances, effective cross-cultural understanding and management, and develop- ing and retaining an effective global management cadre. The seventh edition has been revised to reflect current research, current events and global developments, and includes company examples from the popular press. In Chapter 1, we introduce trends and developments facing international managers and then expand those topics in the context of the subsequent chapters. For example, we discuss developments in globalization and its growing nationalist backlash— in particular resulting from the global financial crisis. We discuss the effects on global business of the rapidly growing economies of China and India and other emerging economies such as those in Africa, and the expansion of the EU; the globalization of human capital; and the esca- lating effects of Information Technology and the global spread of e-business. We follow these trends and their effects on the role of the international manager throughout the book. For exam- ple, in Chapter 6 we focus further on strategies for emerging markets, while also dealing with changing strategies to respond to economic decline around the world and an increasing level of nationalism in some industries; we have a...
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...Management and Leadership: Hewlett Packard Management and Leadership: Hewlett Packard Hewlett Packard (HP) is a technology organization that has been around since 1939. They have one hundred and seventy organizations that operate all over the world (Hewlett Packard, 2010). Hewlett Packard explores how technology and the technology’s services can help organizations and people with their problems and challenges. They offer a wide range of the best technology in the world today. This includes desktops, laptops, hand-held’s, and even more. The company believes in having strong ethics and responsibilities (Hewlett Packard, 2010). They take pride in everything they do and only plan on giving their customers the best technology available. Hewlett Packard’s corporate headquarters is located in Palo Alto, California. Hewlett Packard has to have a strong management and leadership team to better serve the company’s customers with the latest technology (Hewlett Packard, 2010). This analysis will explore the difference in management and leadership, how the roles and responsibilities of the organizational leaders and managers play in creating and maintaining a healthy organizational culture, examine the affect of globalization and management across borders, and two strategies that leaders and management can use to create and maintain a healthy organizational culture. Management and Leadership Most people today believe that management and leadership mean the same thing. There...
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...Management And Leadership: Hewlett Packard Management and Leadership: Hewlett Packard Management and Leadership: Hewlett Packard Hewlett Packard (HP) is a technology organization that has been around since 1939. They have one hundred and seventy organizations that operate all over the world (Hewlett Packard, 2010). Hewlett Packard explores how technology and the technology’s services can help organizations and people with their problems and challenges. They offer a wide range of the best technology in the world today. This includes desktops, laptops, hand-held’s, and even more. The company believes in having strong ethics and responsibilities (Hewlett Packard, 2010). They take pride in everything they do and only plan on giving their customers the best technology available. Hewlett Packard’s corporate headquarters is located in Palo Alto, California. Hewlett Packard has to have a strong management and leadership team to better serve the company’s customers with the latest technology (Hewlett Packard, 2010). This analysis will explore the difference in management and leadership, how the roles and responsibilities of the organizational leaders and managers play in creating and maintaining a healthy organizational culture, examine the affect of globalization and management across borders, and two strategies that leaders and management can use to create and maintain a healthy organizational culture. Management and Leadership Most people today believe that management and leadership...
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...Worldliness as a Management Strategy As businesses become more complex and global the need for managers capable of handling the challenges for such changes becomes more imperative for the organizations. The constant presence of organizational changes, technology changing almost daily, and the extreme competition between organizations is now more intense than ever before (Lawler III, 2007). These challenges demand managers capable of embracing diversity by maximizing the potential of the employees to obtain a competitive edge, attract the best candidates, and to promote innovation within the organization (Lawler III, 2007). These tasks can only be achieved by fostering a worldly view of management rather than a global one (Gosling & Minztberg, 2003). A worldly view of management allows managers to be accountable not only locally but also worldly (Gosling & Minztberg, 2003). It becomes then the responsibility of the manager to manage all sort of diverse groups of individuals at often remote locations. It must also be understood that managing diversity and with worldly mind-set not only means managing ethnically diverse groups, it also extends to age, gender, origin, and work specialization (Cox, 2005). To do so management must be conscious of the different characteristics of the individuals integrating the group, their interactions, the business processes, the culture of the organization, and how these dictate managing these diverse groups (Cox, 2005). To become worldly managers...
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...MGMT 4135 Project Management Chapter-3 Organization Structure & Culture 1 Chapter-3 Organization Structure and Culture How will approved projects be implemented? • Three different project management structures to choose from: 1. Functional organization 2. Projectized or dedicated teams 3. Matrix structure 2 Chapter-3 Organization Structure and Culture How will approved projects be implemented? • Functional Organization 1. Even though top management decides to implement the project, implementation and coordination is managed by functional management. 2. One functional area plays a dominate role or has a dominate interest in the success of the project 3. While several functional organizations may have a role in the project the overall project will be managed within the normal hierarchy. 4. The project will be part of the working agenda of top management. 3 Chapter-3 Organization Structure and Culture How will approved projects be implemented? • Functional Organization Advantages 1. No change. Projects are managed within the functional structure of the organization to administer and complete project. No radical change in the operations of the parent company; status quo. Flexibility: Specialists in different functional units can temporarily work on the project then return to their normal work. In-Depth Expertise: The functional unit is assigned primary responsibility and in-depth experts within the unit can concentrate on the most crucial aspects...
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...Greenleaf Training Management Corporation Princeton Training Press • Princeton, New Jersey MANAGING ACROSS CULTURES NEGOTIATING ACROSS CULTURES NEGOTIATING ACROSS CULTURES Published by: PRINCETON TRAINING PRESS Princeton, New Jersey a division of TRAINING MANAGEMENT CORPORATION 600 Alexander Road Princeton, New Jersey 08540-6011 USA Tel: Fax: Web: Email: (609) 951-0525 (609) 951-0395 www.tmcorp.com info@tmcorp.com Editor-in-Chief: Series Manager: Writer: Cover Design: Interior Design: Monique Rinere-Güven, Ph.D. Talia Bloch Robert J. Greenleaf Donna Lukis Bonnie Jacobs © 2000 TRAINING MANAGEMENT CORPORATION. Managing Across Cultures Series: Negotiating Across Cultures All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior written permission of the publisher. Printed in the United States of America ISBN: 1-882390-911 The Cultural Orientations Indicator®, COI® and TMC’s graphical depiction of our Cultural Orientations Model are registered trademarks of Training Management Corporation; Registration: 2,329,085 and 2,361,803. 4 Training Management Corporation TABLE OF Preface OF CONTENTS TABLE CONTENTS iii Introduction 1 Negotiation Defined Negotiating Across Cultures Chapter One: The Impact of Culture on Negotiating Behavior ...
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...International Management Culture, Strategy, and Behavior Ninth Edition Fred Luthans University of Nebraska-Lincoln •Jonathan P. Doh Villanova University Mc Graw Hill Education Table of Contents Part One Environmental Foundation 1 2 The World of International Management: An Interconnected World Introduction Globalization and Internationalization Globalization, Antiglobalization, and Global Pressures Global and Regional Integration The Shifting Balance of Economic Power in the Global Economy 2 4 6 6 9 12 Global Economic Systems Market Economy Command Economy Mixed Economy 19 19 19 20 Economic Performance and Issues of Major Regions Established Economies Emerging Economies Developing Economies on the Verge 20 20 22 26 The World of International Management—Revisited 30 Summary of Key Points 32 Key Terms 32 Review and Discussion Questions 32 Answers to the In-Chapter Quiz 33 Internet Exercise: Global Competition in Fast Food 33 In the International Spotlight: India 2 Globalization and International Linkages 34 The Political, Legal, and Technological Environment 36 The World of International Management: Social Media and the Pace of Change 36 Political Environment Ideologies Political Systems 38 39 41 Legal and Regulatory Environment Basic Principles of International Law Examples of Legal and Regulatory Issues Privatization Regulation...
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...Boeing Management and Leadership University of Phoenix Name MGT 330 April 7, 2012 The art of management and leadership is working with your employees and its resources to accomplish and achieve the organizations goals. In order for a manager to be successful they must be able to lead. This paper will discuss how in Boeing management and leadership are different, it will explain how managers and leaders create and maintains a healthy organization culture through it s roles and responsibilities. Across the borders I will evaluate all the effects of management and globalization. In this paper I will talk about and recommend two strategies in the organization that the managers and leaders can use to maintain and create a healthy organization culture. Also with the concepts from my own experience I will support my recommendations. Management and leadership have been used by people for years and the two words do not have the same meaning and within the structure of an organization both plays a different role. In an organization some management teams lack leadership, but successful management teams have great leadership. Management is for the positions that organizations...
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...A report on Managing across Cultures By Kifaa Submitted To Kaddafi Bin Sultan TABLE OF CONTENTS EXECUTIVE SUMMARY - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3rd INTRODUCTION- - - - - - - - - - - - - - - - - - - - - - -- - - - - - -- - - - - - - - - - - - - 3rd INFUENCE OF CULTURE ON WORKING STYLES - - - - - - - - - - - - - - - - - 4th IMPORTANCE OF TRANING TO MANAGERS- - - - - - - - - - - - - - - - - - - - - 4th DIFFERENT MANAGEMENT STYLES - - - - - - - - - - - - - - - - - - - - - - - - - - -5th i. Collaborative - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 6th ii. Compromising - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 6th iii. Accommodating - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -6th RECOMMANDAION - - - - - - - - - - - - -- -- - - - -- - - - - - - - - - - - - - - - - - - - -6th CONCLUSION - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -7th REFRENCES- - - - - - - -- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -- - - - - - - 8th Executive Summary The Purpose of this report is to make a study on “Managing across Cultures”, and problems faced by the managers working with different cultural employees. This report will also discuss about some methods that could be use by the managers to accomplish cultural diversified staff. Cross Cultural simply...
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...International Business Affected HRM Terry Conry Human Resource Management 12 August 2014 How International Business Affected HRM Introduction Changing trends within globalization, technology, and e-business has caused for diversity to have an impactful effect on each & every aspect of business involving human resource management. Furthermore, there has been the enhancing demand for organizational flexibility. Human resource management has been very challenging within international regard. This has been the discipline, which trusts totally on the people, and its behavior has been decided through shared values. As values change from one generation to the next, from one country to another, and from one culture to the next, rules of human resource management have been regularly altered ("Going Global: Managing the HR Function across Countries and Cultures.," 2009). The effect of globalization combined with internationalization within increasingly competitive business arenas is required to be evaluated. This particular paper will give insight to how human resource management fits in along with contributes towards companies international business strategy, as well as discussing important factors that influence international human resource management with regards to globalization. • How has the growth in international business affected human resource management? A major outcome to internationalization is that organizations...
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...Chapter 4 was filled with many insights into “Managing across Cultures.” However, the three most important things that I learned about leadership and cross-cultural management from GLOBE Project and the Hofstede research were: 1) A better understanding of how cultures vary thanks to the nine GLOBE dimensions. The nine basic cultural dimensions are translated into questionnaires and administered to thousands of managers. On a regular basis, results are published regarding the nine GLOBE dimensions. The results can reveal cultural patterns or fingerprints for individual nations. A look at these results can help other cultures better understand cross-cultural similarities and differences. It can also give you a strategic competitive advantage or save a life in hazardous occupations. 2) Which leadership attributes were universally liked or disliked. Phase 2 of the GLOBE project set out to discover which, if any, leadership attributes were universally liked or disliked by managers. Their survey included 17,000 middle managers from across 62 countries. Trainers and present and future global managers should find the results as having important implications in their career. From the survey, it was found that “visionary and inspirational charismatic leaders who are good team builders” were preferred over “self-centered leaders seen as loners or face-savers.” It is still advised that a contingency approach to leadership be used by local and foreign managers after the use...
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...Thesis Proposal Observing the Relation between Corporate Culture and Project Performance Background Projects are increasingly becoming vital means for corporate progress, however, research indicate that projects rarely fully succeed According to the 2004 PriceWaterhouseCoopers Survey of 10,640 projects valued at $7.2 billion, across a broad range of industries, large and small, only 2.5% of global businesses achieve 100% project success and over 50% of global business projects fail. Expects view supports the fact that most projects still overspend, fall off schedule and seldom meet stakeholder expectation. Improved tools, templates and methodologies fail to yield significant concurrent improvement in outcome. (Business Improvement architect 2008). In the face of shorter product life cycle there is limited time to implement project even in the light of higher stake holder expectation (Ivanenko 2009) Prior Research Perhaps in search of remedial prescriptions, literary works have been devoted to leadership in project management (Hersey and Blanchard 1993, Druker 1996, Maxwell 2005). Many of which propose situational leadership as paramount success ingredient for projects (Hersey and Blanchard 1969 (Kerzner 2003). After testing 153 across 28 countries, (Prabhakar 2008) concluded that the project manager is the key success factor in multicultural projects. However, the significance of organizational culture for project performance did not escape scientific attention. For...
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...Case Study 1. While most companies have difficulty producing sufficient quality candidates for top management succession, how has GE been able to create a surplus? What philosophy, policies, and practices have made it a “CEO factory” as Fortune called it, and “easily the world’s best machine for churning out corporate talent” as The Economist described it? GE leveraged best in class HR practices the level of sophistication in their polices gave them the opportunity to adopt practices that which in turn lead to the growth of leaders form within the company. The culture within GE was known for the development of leaders within, which helped drive a continuous improvement model for managers. The vision of the continuous improvement for managers was to become a expert in every field, or least in most of them. GE also provided job training to its employees through a university that was established through GE. They invested 10% of pre tax income to the development of its employees. 2. How generalizable are GE’s management development policies and practices? How transferable across cultures? Across industries? Across companies? GE is very successful in step-by-step development of their employees and management team. This allowed them to merge new employees with the culture that existed within the company with little push back as new employees adopted the culture quickly. GE also spent time in their recruitment process, which focused on graduates out of Universities that...
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...Quality management: a cross-cultural perspective -------------------------------------------------------------------------------- Document Information: Title: Quality management: a cross-cultural perspective Author(s): Alessandra Vecchi, (School of Business, Trinity College, Dublin, Ireland), Louis Brennan, (School of Business, Trinity College, Dublin, Ireland) Citation: Alessandra Vecchi, Louis Brennan, (2009) "Quality management: a cross-cultural perspective", Cross Cultural Management: An International Journal, Vol. 16 Iss: 2, pp.149 - 164 Keywords: Cross-cultural studies, Culture, Quality management, Strategic manufacturing Article type: Research paper DOI: 10.1108/13527600910953900 (Permanent URL) Publisher: Emerald Group Publishing Limited Abstract: Purpose – The aim of this paper is to present the results of a survey administered across 23 countries that examines quality priorities, practices and performance by adopting Hofstede's national cultural framework. The purpose of this study is to test the validity of the “culture-specific” argument as an explanatory construct for explaining quality management. Design/methodology/approach – Data were collected in 2006 as part of the IV iteration of the International Manufacturing Strategy Survey. The methodology involved the use of a self-administered questionnaire to director/head of operations/manufacturing in best practice firms within the sector of firms classified by ISIC codes (rev.3.1) Divisions...
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