...Associates of Applied Science in Office System Technology Receptionist I am attending Fletcher for my Associates Degree in Office System Technology. I chose my career choice to be a Receptionist. I chose this field because I love the work that is involved in it. I have experience in this field from working for my father’s small business company, and love everything that is involved with Receptionist work. I love communicating with people and also love controlling the front of the house business. Degree Requirements This program will prepare me to perform duties of special assistants for business executives and top management. It includes instruction on business communications, public relations, scheduling and travel management, conference and meeting recording, report preparation, office equipment and procedures, office supervisory skills, professional standards, and legal requirements. The two important learning objectives to me are: use computers to create paper and electronic documents, organize spreadsheets, access, retrieve, and communicate information and demonstrate administrative office procedures emphasizing safe, efficient working environments. Those are important to me because communication is a very important skill you need to have in working with customer and customer relations. Going above and beyond in a work place is something I strive to do. I have already learned skills and once I apply my new learned skills to my job, I will be the best at what I do...
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...SEEM 3630 Service Management Assignment 2 Total points: 7 Instruction 1. Remember to put down your name and student id on your paper. 2. Each student is required to submit one written report. 3. Your answer must be typed and should be fitted into one side (i.e., one page) of an A4 paper. 4. Drop off your assignment at the collection box labeled with SEEM 3630 at the 5 floor of the ERB building before 11:00 p.m. of February 17, 2015. 5. A 20% penalty will be applied to a late submission. Lori Cook, manager of the Winter Park Hotel, is considering how to restructure the front desk to reach an optimum level of staff efficiency and guest service. At present, the hotel has five clerks on duty, each with a separate waiting line, during peak check-in time of 3:00 p.m. to 5:00 p.m. Observation of arrivals during this period shows that an average of 90 guests arrive each hour (although there is no upward limit on the number that could arrive at any given time). It takes an average of 3 minutes for the front-desk to register each guest. Ms. Cook is considering three plans for improving guest service by reducing the length of time that guests spend waiting in line. The first proposal would designate one employee as a quick-service clerk for guests registering under corporate accounts, a market segment that fills about 30% of all occupied rooms. Because corporate guests are preregistered, their registration takes just 2 minutes. With these guests separated...
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...Question no.1 Return On Invested Capital Calculation Profitability wholesale channel = profitinvestment = 4$13$ = 0.307 Profitability OLS channel estimate = profitinvestment = 6$38$ = 0.1578 ( this channel is profitable) Question no.2 Impact of Personal Pair on Value chain * Demand Forecasting Personal pair would impact positively on this element of value chain. As the purchasing of the jeans by the customers would help company how they can allocate budget for future. * Market Research By doing market research we can better understand the preferences of the customers. Afterwards we can make improvements in our system accordingly. * Production Planning Production Planning would be done efficiently as recorded order in the device would let the company arrange sufficient raw material and other necessary items for the manufacturing of jeans. * Raw Material Logistics Raw material logistics would be the same both for pull based (Personal Pair system) and push based strategy of the company. * Production Production would be according to the order. There won’t be wastage of raw material. * Factory Warehousing It will get removed because the order would be recorded and then transmitted by modem to CCTC and from it will be directly transmitted to the factory. * Shipping It will remain the same because the company will have to ship the order to its destination whether it’s in push or pull based strategy...
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...retailer). They also implemented new technology such as EDI to help their supply chain. Unfortunately the lag time for their products was still 8 months. Levi’s was a company that needed a way to strengthen their business. Using the value chain analysis Levi’s was a prime textbook case of a company that needed to improve its value chain in order to sustain a competitive advantage. The results of their value chain analysis are as follows: 1. Value: only 24% satisfaction rate. 2. Value stream: ROE average more then 38% lead to little improvement in their cumbersome value chain. 3. Continuous flow: 8 month lag time. 4. Pull: The customer initiated nothing, activity was driven by sales forecasts. 5. Perfection: A good ROE led management to miss opportunities in improvement. In addition, use a pull driven distribution strategy Levi’s lost big profits when retailers had to markdown their products in order to make them more appealing. Levi’s often made good on these markdowns to their retailers. Although the opening of Original Levi’s stores helped eliminate some of these losses, it was clear Levi’s need a “better fit” with their customer. In 1994 they were approached by Custom Clothing Technology Corp. (CCTC) with a business proposal. Specializing in...
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...improvement over the old, confusing procedure. The new procedure is as follows: Procedure 1. Obtain Form PR-7, Request for Payroll Advance, form your supervisor. 2. Complete the form by filling in all the blanks in the Employee Section of the form. 3. Have your immediate supervisor approve your request by signing on the Supervisor Approval line. 4. Take the approved Form PR-7 to the receptionist in the Payroll and Benefits Office, Building Z, Room 1620. 5. Pick up your check from the cashier’s office, Main Building, Room 201 three working days after turning in Form PR-7. You must have your employee identification card with you to receive your check. 6. Sign the receipt form in the presence of the cashier’s office clerk. Policies The following policies govern the issue of payroll advances: 1. Payroll advances may not total more than 80% of an employees normal net pay for a payroll period. 2. Except in the case of a documented emergency, payroll advances are limited to one every two months. 3. Don’t try to cheat the system we will catch you every time. 4. Honesty is the best policy in this situation and in life. I hope you have learned a life lesson while writing this...
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...The Purple Dress (Critical Essay) The Purple Dress is a story by O.Henry, written in 1905. O.Henry is famous for his short stories and one of the well-known one is about friendship and sacrifece. The story is about two single woman who are clerks and sell accessories. At the start of the story thse two woman Maida and Grace discuss their favourite colors- purple and red. Both thinks that their colours are the best. Thanksgiving party is approaching and ladies are doing their best to look pritiest at their store party. Maida decides to wear a purple dress, which the tailor Schlegel is going to sew for only $8. Maida had saved $18 in eight months. Grace decides to buy a red dress in a store, she thinks if a ladie has a a figure vevrything fits great on you. Both of them tries to please Mr. Ramsay, the head clerk. The only single man in the store. The day before Thanksgiving Maida is going to leave to take her dress from the tailor, she founds her friend in tears. Grace has no money to pay the rent, she already spent her money on the dress and she needs exact same amount of money as Maida has to take her dress from the dressmaker. She sacrifes it and and helps friend to pay the rent. At Thanksgiving Maida does not want to go to the party, "I was set on my purple," said Maida. "If I can't have it I won't go at all”.At the afternoon she goes to the tailor and tells that has no money to pay. But Schlegel gives her the dress and says to bring money when shen can. Maida runs to the...
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...Compensation. He saw Dr. DeFine in New Jack City, as well as Dr. Johnson/Dr. Johansen in Roosevelt. He got Dr. Miller with Common Insurance Company and another doctor in Roosevelt. Mr. Hocker continued to suffer immensely after the accident, initial surgery and subsequent rehabilitation. Mr. Hocker has suffered not only physically, but emotionally as well, which caused tremendous stress to his marital relationship. Prior to the accident, Mr. Hocker purchased a disability insurance policy (the “Policy”) from your company, Common Insurance Company (“Company”) in New Amsterdam. Mr. Hocker filed a claim with the Company; however, payments were always late. Company’s agents could not explain how the policy was supposed to work. He had filed complaints and felt like he was badgered a lot, harassed into either turning over the policy for x amount of dollars, which was always an unreasonable and unacceptable amount. Agents had called him after hours, at night, which they said they never called after 5:00 p.m., but they did. Mr. Hocker reached a stage where he felt like he was being harassed and it made him quite paranoid. He had just had a lot of bad times with Company’s agents. Once Mr. Lee Weiser, Company’s employee, called Mr. Hocker often, went over Mr. Hocker’s apartment in Monroe City and wanted to buy the policy, and threatened him because he would not accept $40,000.00 to buy out the policy. He complained to Common Insurance about Mr. Weiser’s actions. Finally...
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...|Course Title: |A630 Organizational Change and Development |(Note: This Case Analysis Form is adapted | | | |from An Experiential Approach to | | | |Organizational Development) | |Instructor: |Dr. Pittenger | | |Course Dates: |8/19 – 8/25 | | | | | | Note: This document uses tables to improve overall formatting. If you need additional lines for a section, place your cursor in the bottom right cell of the table and press tab. Problems 2 Macro |It is obvious that there are some communication issues, both due to the mountainous terrain and also the archaic traditions | |The contract with the operators of the telegraph system | | ...
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...of staff efficiency and guest service. At present, the hotel has five clerks on duty, each with a separate waiting line, during peak check-in time of 3:00 P.M. to 5:00 P.M. Observation of arrivals during this period shows that an average of 90 guests arrive each hour (although there is no upward limit on the number that could arrive at any given time). It takes an average of 3 minutes for the front-desk clerk to register each guest. Ms. Shader believes the key to reducing her wait time is in one of the three plans she is considering. First would like to consider making a line for corporate guests only, second she is considering making a single queue and feeding the five tellers from the single queue. The final option Ms. Shader is considering is using an automated teller machine (ATM). This case study will show Ms. Shader of Winter Park Hotel how to reduce waiting times for her guests during peak hours. The data collected during this case study will be presented along with a recommendation to Ms. Shader on which option has the shortest wait time for guests. Introduction First, the researchers determine the average amount of time a guest spends checking in and how this wait time would this change under each of Ms. Shrader’s three options. We will provide her with a recommendation as to which option would best serve her guests. Baseline Data The current system has five clerks each with their own waiting line or five independent queues, each with...
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...Determining Effective Orientation and Training Methods MGT/210 12/7/2010 Anita Bingham Day 1 Hi I am the training supervisor, and I will be doing your orientation and training you. I will be training you as a sales clerk. This will be a 3 day orientation, we will be covering our specific topics and the techniques that will be used. First we will be going over our objectives and philosophy of the organization. A customer relation is your top priority as a sales clerk is pleasing customers. Sales clerks make every effort to satisfy the customer within the bounds of company policy. Handling money is where the sale’s clerk usually takes’s payment for goods and services, so they know how to run a cash register. Depending on the method of payments accepted by the store, you may need to know how to count change and how to process checks and credit cards. Merchandising is where sale’s clerks are responsible for stocking merchandise and to keep the store neat and inviting. Our philosophy is we would love for all the sales clerks to do every objective, and they would have good work skills. Our attendance policy is very easy we would like for you not to miss no more than three days. Having good communication skills will help you a lot with the customers the nicer you are to them the nicer they will be to you. Clocking in on time is a great thing to do so you know you get paid for all the work time in the day. Being at work on time is also a good thing so you have your...
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...one need to be reorganized, and which employed he’d like to schedule during the week of his review. And then he sees it blocking the aisles, creating commotion and looking very unprofessional – the long line in the electronic department. it’s time to confront Chris, the sales clerk. “Chris what’s the holdup here” “I’m waiting for a manager to approve this $120 check. And then I have to show this lady a digital camera from the display cabinet. She’s been waiting half an hour and then……” Alright Chris I can help you out for a little while…..” two hours later, Kyle exited the electronics department disheartened. That’s no way for a store manager to spend his afternoon. There’s got to be a logical way to solve this, thought Kyle. He walked back to his office and wrote down the facts as he knew them. 6. Store policy allows customers to check out other items at the electronics counter if they are making purchases in that department. {This makes sense especially if the customer wants to write a check for the entire purchase.} Sebenarnya pelanggan layak membuat pemeriksaan sebelum dan selepas membeli. Ini kerana pelanggan mempunyai hak untuk mendapatkan barang dan perkhidmatan yang terbaik. 7. Store clerks must monitor the locked cabinets and stay with a customer who wants to view an item from the cabinet. 8. Because of the size of the enclosed department, only two checkout counters will fit in electronics. 9. Moving the electronics department to the front of the store would...
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...coordination, and some aspects of the job can be done completely by computer now which may lead to the displacement of some clerical workers. The jobs that are likely to see the biggest decline are the non-customer facing jobs like switch board operators or typists. Deskilling may occur because the tasks that once needed to be completed manually are now completed by a machine or computer. Because the worker in this case is no longer using his/her skills, they become deskilled and automation takes over. Inevitably, this may lead to these jobs becoming obsolete and ultimately eliminated. In contrast, many clerical jobs should stay strong even with the implementation of new technology because of the human interaction that is required. Hotel clerks, receptionists, and secretaries may even expect to see growth as a result of technology making their jobs more efficient and cost effective. Mobile technology has added a whole new aspect to technology on a more individual level. With smartphones like Blackberrys and iPhones a clerical worker can access company...
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...pointed out that some of the other departments in the store had experienced a 15 percent gain over the previous year. Cornwall added that Barton was expected to have his departments up to par with the others in a short period of time. Background Jim Barton had been supervisor of the sporting goods, hardware, housewares, and toy departments in the main store of Denver Department Stores for three of the ten years he had worked for the chain. The four departments were situated adjacent to each other on the ground floor of the store. Each department had a head sales clerk who reported to Mr. Barton on merchandise storage and presentation, special orders, and general department upkeep. The head sales clerks were all full-time, long-term employees of Denver Department Stores, having an average of about eight years' experience with the chain. The head clerks were also expected to train the people in the department they supervised. The rest of the staff in each department was made up of part-time employees who lived in or near Denver. Most of the part-time people were students at nearby universities who worked to finance their education. In addition, there were two or three housewives who worked about ten hours a week in the evenings. All sales personnel at Denver Department Stores were paid strictly on an hourly...
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...Tasking (Non-Technical) Staff Examination-2016 10 Recruitment for staffs in Cabinet Secretariat 11 Recruitment for Constables (Exe.) in Delhi Police Date of Advt. Closing Date 24.10.2015 23.11.2015 09.01.2016 05.02.2016 13.02.2016 14.03.2016 02.04.2016 30.04.2016 07.05.2016 03.06.2016 02.07.2016 01.08.2016 20.08.2016 16.09.2016 08.10.2016 07.11.2016 Date of Exam 10.01.2016 20.03.2016(Paper-I) 05.06.2016 (Paper-II) 08.05.2016 22.05.2016 19.06.2016 31.07.2016 13.08.2016(Saturday) 14.08.2016 (Sunday) 25.09.2016 09.10.2016 16.10.2016 11.12.2016 2016 08.01.2017 22.01.2017 To be Notified later To be Notified later Departmental Examination Sl Name of Examination No 1 Clerks’ Grade (for Multi Tasking Staff only) Exam., 2016 2 Grade ‘C’ Steno. Ltd. Depttl. Comp. Exam., 2016 3 Upper Div. Clerk Ltd. Depttl. Comp. Exam., 2016 Date of Advt. Closing Date Date of Exam 16.01.2016 12.02.2016 27.03.2016 09.04.2016 06.05.2016 03.07.2016 03.09.2016 30.09.2016 27.11.2016 Under Secretary (P&P-I)...
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...RUNNING HEAD: ORIENTATION FOR NEW HIRES Orientation for New Hires MGT210 May 6, 2012 Wayne Lambeth In the hiring of new employees for the position of sales clerk there will be a mandatory three day group orientation to understand their duties. The first day will consist of welcoming the new employees to the company as well as allowing them to get feel of the goals of the company. Also on the first day the rules and regulations in addition to the consequences for not adhering to the policies of the company will be explained in the orientation. Sales clerk is associated with customer service, so professionalism is needed at all times. The second day is computer and math skills exam in order to understand our cash register system. Employees must pass this exam with at least a grade of 75 or better and must possess basic computer skills. Then they will be assigned an experienced trainer that will assist them in providing the necessary skills and tools that needs to be achieved in order for them to succeed in this company. On the final day of orientation the new hire and their assigned trainer will perform day to day operations in the store. Day one: Introduction to the company, customer service training, company policies, and description of duties Welcome to the Lucky Bargain Company founded by George Green in 2003. Mr. Green was out shopping with his family one day and noticed that some their prices were considerably high. He also noticed that the other...
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