An example of a business using information systems to attain competitive advantage is:
A) JC Penny's information system that allows its contract manufacturers to see what garments have been sold and need to be replaced.
B) Toyota's legendary TPS that has created superlative efficiencies and enabled Toyota to become the world's largest auto maker
C) Verizon's Web-based digital dashboard providing real-time company information for managers.
D) Apple's creation of the IPod.
Ans: C) Verizons Web-based digital dashboard providing real-time company information for managers.

2) Which of the following choices may lead to competitive advantage (1) new products, services, and business models; (2) charging less for superior products; (3) responding to customers in real-time?
A) 2 and 3
B) 1, 2, and 3
C) 1 only
D) 1 and 2
Ans: B) 1,2, and 3

3) A major criterion in deciding the most important perspectives of a business problem is:
A) change management.
B) usefulness.
C) organizational needs.
D) implementation.
Ans:B) Usefulness

4) Inadequate database capacity is an example of the ________ dimension of business problems.
A) people
B) management
C) organizational
D) technology
Ans:D) Technology

5) The owners of Speed-EZ, a new bike messenger service, are concerned about how they will manage their messengers once they have left the office. This is a business problem that falls into the: A) management dimension.
B) technology dimension.
C) people dimension.
D) organizational dimension.
Ans:C) People Dimension

6) Aging hardware and outdated software are examples of the ________ dimension of business problems. A) management
B) technology
C) organizational
D) information systems.
Ans:B) Technology

7) One of the most frequent errors in problem solving is:
A) following a rote pattern of decision making.
B)