“A STUDY OF MANAGEMENT INFORMATION SYSTEM

AT

BIG BAZAAR”

A Project Report

Presented to the Faculty of the

School of Management & Entrepreneurship

AURO University

Surat

In Partial Fulfilment

Of the Requirements for the Degree of

Master of Business Administration

Submitted by:

MRIDUL KHANNA- 012012029

Submitted to:

Dr. ABHIJIT CHATTERJEE

1 May 2013

ACKNOWLEDGMENT

I heartily wish to extend heartfelt appreciation and gratitude to numerous Mentors, benefactors, and constituents who have collectively endowed the Wherewithal, faith and encouragement for me to navigate and complete my Project journey.

To Professor Kamlesh Mishra, my primary advisor and unflagging advocate, who mustered devoted, continuing, innovative and adaptive mentorship to impel and shepherd my checked efforts through diverse and abounding challenges, I extend my deep and abiding respect and many, manythanks.

To Professor Abhijit Chatterjee, my supporting advisor, who gently and patiently endured my academic tardiness, Ioffer commensurate veneration.

To Mr. Vikrant Sharma of BiG Bazaar, my surrogate champion, who afforded me much beneficial counterpoint to the pecuniary burden sand administrative vagaries of their institution, I affirm my humble esteem.

To the faculty and staff of the School of Management and Entrepreneurship, AURO University, Surat.

Table of Contents

EXECUTIVE SUMMARY 1

INTRODUCTION 2 RETAIL INDUSTRY 2 RETAIL INDUSTRY IN INDIA 2 THE EVOLUTION OF RETAIL INDUSTRY IN INDIA 4 ORGANIZED RETAIL IN INDIA 6

MANAGEMENT INFORMATION SYSTEM 7 MIS CONCEPT 8 MIS DEFIFNITION 10

ROLE OF MIS IN RETAIL SECTOR 12

BIG BAZAAR 14 INTRODUCTION 14 KEY APPLICATION OF MIS IN BIG BAZAAR 15 TYPES OF INFORMATION SYSTEM 16 REQUIREMENT ANALYSIS 17 OPERATIONAL REQUIREMENTS 18 TACTICAL INFORMATION REQUIREMENTS 18 SOFTWARE EQUIREMENT SPECIFICATIONS 18 HARDWARE REQUIREMENTS 19 LOGICAL DESIGN 21 IMPLEMENTATION 23 PILOT RUN 25 TRAINING 25 SECURITY IN BIG BAZAAR 25 INNOVATION 26

CONCLUSION 27

REFERENCING 28