Question 1:
How would creating a new coordinating position between the CEO and location managers help the business to grow?
Answer 1:
The Sandwich Blitz organization has grown as far as it can without engaging a major project to investigate the best process for a major expansion. In order to accomplish this, the job function that Dalman and Lei have been performing since the start of the company, daily operations, should be assigned to a job position called Daily Operations Manager. This job would be in charge of the day to day operations of the stores. Each of the store managers would report to this new position. This person will take on the day to day duties in managing the stores that Dalman and Lei had been performing. This will free up Dalman and Lei so that they can concentrate on building the business.
Question 2:
Is promoting an existing manager the best option to fill this position? If not, what is an alternative source to till the position?
Answer 2:
The decision on whether to promote one of the store managers or to hire someone from the outside is not an easy one. Each option has advantages and disadvantages. If you promote one of the store managers, you gain the advantage of someone who is already familiar with the day to day operations. Unless this person has also had previous experience at this type of management, you won’t be introducing any new ideas to the organization. In order to do this , you would need to hire someone from the outside. Though this person may not be familiar with the product line, new management ideas could be introduced into the organization. New ideas could help the organization run more efficiently. Someone who has experience managing a large team over a large geographic area, some training experience and finance experience is the type of person, whether it be internal or external, is the type of person needed for this