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Management

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1. Describe the work styles and personalities of Thomas Green and Frank Davis.
Ans. Thomas Greens: * Green had a very compelling personality and he had the capability of convincing his clients about his ideas. However he lacked the ability to back his ideas and theories with real market data. * Green focused more on preparing a strong case that would suit his customers need. He developed good rapport with his customers and due to his convincing personality he was able to finalize some good deals for the company in the first year. * He did not believe in documentation. For instance, all his data and strategies used to be verbal rather than on paper. This became one of the major factors of disagreement between Green and his boss Davis. * Green was very upfront in showing his disagreements without giving a second thought to the hierarchy or seniority of the other person. For instance he openly declared to everyone in his office about his disagreements with his boss.

Frank Davis: * Davis was an experienced manager and he had an organized way of doing things. He was particular about the documentation of data, plans and strategies. He believed in presenting the customers with effective supporting details for all the plans. Davis always wanted to have details of data and supporting documents for every proposal.

* Davis was very particular about following professional protocol and expected the same from Green. For instance, Davis shared Green’s performance report with McDonald as protocol since McDonald had recommended Green. On the contrary, Green usually did not keep Davis in the loop while doing anything.

2. What is your analysis of Green’s actions and job performance in his first five months? What mistakes has he made?
Ans. Green was very ambitious from the very beginning, and he sought acknowledgement. Very quickly, he moved up to a more responsible position in the head office. However, his lack of experience in management got him into problems with his boss.
Green was not able to meet the expectation of his boss due to certain mistakes that he made in the first five months. Firstly, he objected to his boss’ proposal in front of everyone and challenged him on that. He should have discussed the issue with Davis in private and should have tried to convince him by providing objective data. Instead, by reacting openly he set a negative image with his boss. Secondly, he did not keep his boss in loop while working on any project. He also did not respond efficiently to any of Davis’ concerns or requirements. Thirdly, he did not work on preparing supporting data or presentations to strengthen his strategies for customers. Finally, he did not try to change his working style even when Davis pointed out several of such concerns. 3. What are the possible underlying agendas of Davis and McDonald?
Ans. The underlying agenda of Davis and McDonald were about the long term goals of the company. They wanted someone with more than sales skills; someone who could plan new strategies and also work in coordination with different departments. They wanted a person with a broader vision; someone who could look beyond the short-term sales target or personal gains, and work towards the overall strategy of the company.

4. Consider the article “Managing Your Boss.” What would you recommend to Green based upon this article?

Ans. On the basis of the article “Managing your Boss”, I would like to recommend a few things to Green. According to the article a boss can play an important role in connecting the manager to the organization. Hence, firstly Green should have made an attempt towards understanding his boss and his goals. This would have been very important for developing a healthy working relationship with his boss and for finding a mutually conducive working style. Secondly, Green should have maintained a smooth flow of information with his boss, in order to build trust. Using these two simple approaches, Green could have aligned himself better with the company’s long term vision.

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