Premium Essay

Manager One

In:

Submitted By popa
Words 2419
Pages 10
[pic]

Henry Schwartzman -- Quality Giant (A)

Henry Schwartzman -- Quality Giant (A)

Enrique Schwartzman (Henry for short) came to the U.S. in the early 1950's from Chile. When he arrived he vowed to make something of his life and provide his young family with all the benefits he had been denied. Today he is a graduate of a prestigious Eastern engineering school, and after thirty years of hard work, he feels he is nearing his dream of success. His success is evidenced by his recent promotion to Manager of Quality Control at Walsh Cosmetics, reporting directly to the Plant Manager. At a party thrown by his former engineering group, his colleagues had jokingly bestowed upon him the title of Quality Giant. (Henry is only 5' 4" tall). As he surveyed his spacious new office, he thought of the many long years he had spent as a mechanical engineer. Somehow he had never envisioned himself becoming a manager of Quality Control. But here he was, waist (waste?) deep in an area where he had received little, formal academic training. Henry was not particularly worried. His training in engineering had been quite rigorous and he felt he could handle whatever technical preparation was needed for the new job. Additionally, before assuming his new duties he had spent several weeks at a quality control (Q.C.) training program run by one of the foremost Q.C. consulting firms in the country---Lopez, Lopez, and Associates (LL&A). The Lopez twins (Lopez J. Lopez and Lopez X. Lopez) offer Quality training from A to Z: from Statistical Process Control to Total Quality Management. Even before attending the program he was aware of the importance of Q.C. at Walsh Cosmetics. Walsh had developed a rather dismal quality record over the years and he fully understood that this must change. Walsh had been purchased by a leading pharmaceutical and consumer products

Similar Documents

Premium Essay

One Minute Manager

...qwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmrtyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmrtyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmrtyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmqwertyuiopasdfghjklzxcvbnmrtyuiopasdfghjklzxcvbnmqwer...

Words: 1437 - Pages: 6

Free Essay

One Minute Manager

...The One Minute Manager by- Kenneth Blanchard and Spencer Johnson PRINTING HISTORY: William Morrow and Company edition published 1982 Berkley trade paperback edition / October 1983 PUBLISHING GROUP & AREA: Berkley Books are published by The Berkley Publishing Group, 200 Madison Avenue, New York, New York 10016. The name “BERKLEY” and the “B” logo are trademarks belonging to Berkley Publishing Corporation. PRINTED IN THE UNITED STATES OF AMERICA LANGUAGE: English PAGES: 50 Summary by - PALLAB GHOSH Summary: The One Minute Manager reveals three secrets to productive and efficient managing as told through a young man's search for the perfect managing and leading skills. The One Minute Manager is focused on, not surprisingly, a one minute manager. The man is a venerable leader that is highly spoken of by his employees, his three secrets being the key to his success .The first secret is One Minute Goals. This involves a meeting of the manager and the employee where goals are agreed on, written down in a brief statement, and occasionally reviewed to ensure that productivity is occurring. This whole process takes a "minute", which truly means it is a quick meeting, however it is not limited to just sixty seconds. The purpose of one minute goal setting is to confirm that responsibilities of each working is understood, understanding that confusion leads to inefficiency and discouragement. The second secret to one minute managing is one minute praisings. This...

Words: 485 - Pages: 2

Premium Essay

One Minute Manager

...THE ONE MINUTE MANAGER By Ken Blanchard & Spencer Johnson "The One Minute Manager" is good and powerful for anyone who has a problem getting the most out of their staff. The emphasis is on setting goals and establishing clear expectations, praising people by catching them doing something right and correcting poor performance. It reveals three secrets to productive and efficient managing as told through a young man's search for the perfect managing and leading skills. It also finds a balance between being an autocratic manager, who cares only about the results, and a democratic manager, who cares only about the people. The lessons are imparted in the form of an interesting parable about a young man who has set out looking for world-class management skills. This book starts off with a young man in search of well balanced manager. The young man is initially unable to find any manager who can strike the correct balance between results and people. During the course of the story, the young man meets the One Minute Manager, a willing mentor who seems to have things well in control and plenty of time on his hands. He finds that a good man is an honest man, who leads by example and who genuinely cares for his people. He learns that the original One-Minute Manager has established certain precepts to ensure that a work group is individually more responsible. These ideas come to three simple techniques: • One Minute Goal, • One Minute Praising, and • One Minute Reprimand One Minute...

Words: 629 - Pages: 3

Premium Essay

One Minute Manager

...Kenneth Blanchard & Spenser Johnson – THE ONE MINUTE MANAGER Read a Story That Will Change Your Life! The One Minute Manager is an easily read story which quickly shows you three very practical management techniques. As the story unfolds, you will discover several studies in medicine and the behavioral sciences which help you to understand why these apparently simple methods work so well with so many people. By the book’s end you will also know how to apply them to your own situation. The book is brief, the language is simple, and best of all ... it works! That’s why The One Minute Manager has become America’s national sensation, featured in People magazine, and on The Today Show, The Merv Griffin Show, and other network television programs. 1 Kenneth Blanchard & Spenser Johnson – THE ONE MINUTE MANAGER Books by Kenneth H. Blanchard, Ph.D. MANAGEMENT OF (with Paul Hersey). ORGANIZATIONAL BEHAVIOR: UTILIZING HUMAN RESOURCES ORGANIZATIONAL CHANGE THROUGH EFFECTIVE LEADERSHIP (with Robert H. Guest and Paul Hersey). THE FAMILY GAME: A SITUATIONAL APPROACH TO EFFECTIVE PARENTING (with Paul Hersey). PUTTING THE ONE MINUTE MANAGER TO WORK (with Robert Lorber, Ph.D.). Books by Spencer Johnson, M.D. THE ONE MINUTE FATHER THE ONE MINUTE MOTHER THE PRECIOUS PRESENT: THE GIFT THAT MAKES A PERSON HAPPY FOREVER THE VALUETALE SERIES: THE VALUE OF BELIEVING IN YOURSELF, The Story of Louts Pasteur THE VALUE OF PATIENCE, The Story of the Wright...

Words: 18224 - Pages: 73

Premium Essay

One Minute Manager

...Business 101 Final The One Minute Manager book ties directly into chapter 15, human resources, of the textbook BUSN. The key concepts in The One Minute Manager reiterate why it helps if the a lot if the human resource branch of a company is positively involved with the employees and maintain a good relationship rather than doing the typical corporate style. Some of the key concepts from The One Minute Manager are One Minute Goals, One Minute Praisings, and One Minute Reprimands. They all repeat themselves as one-minute tasks since The One Minute Manager does these specific tasks in a minute or less in a very effective way and getting the respect of his employees. The one minute way may not be the corporate way since many large companies tend to prolong the meetings with the employees, thus in many instances causing the employees to dread the day of the meetings. I can personally say that when I worked for large companies, Wal-Mart and K-Mart, all the meetings would be take up to half hour or sometimes more. After the first few minutes I’d just get exhausted and in many cases annoyed to the point where the managers would ask if they had my attention or if I even wanted to be there. By the time they’d ask those questions I’d be blunt and say no, they didn’t have my attention and that I found that their “coaching” methods reflected how an elementary school was ran and that they didn’t have a drop of my respect. The One Minute Goal Setting is simple in the methods that it includes...

Words: 795 - Pages: 4

Premium Essay

One Minute Manager

...The One Minute Manager is a quick read that covers the basics of managing people. It tries to demonstrate that managing people does not have to be a time consuming part of our jobs if done right. The emphasis is on setting goals and establishing clear expectations, praising people by catching them doing something right and correcting poor performance. Each of these parts can theoretically be done without spending a great deal of time. One Minute Goals: The basic idea is to set goals and identify what good results look like. They should be done on paper in 250 words or less. Both the manager and employee should individually review the goals and progress regularly to see whether the result matches the expectation.    The overall idea of this part is that there should be no surprises because everyone involved should clearly understand the expectation.   One Minute Praising: Managers should be trying to catch people doing something right. Managers should tell people in advance that you are going to let them know how they are doing. People should be praised immediately on being caught doing it right. The manager needs to be specific in the praise and tell the person how good it makes you feel and how it helps the organization and other coworkers.   The point of one minute praising is to reinforce positive behavior.   One Minute Reprimands: This is not a formal heavyweight reprimand. It is supposed to be a gentle correction for poor performance. Once again the manager needs...

Words: 428 - Pages: 2

Premium Essay

One Minute Manager

...The “One Minute Manager” has identified three components which I personally believe are important in developing the leadership and management strategies of a manager. I will be mentioning the three components and how it has influenced (and not influenced) my work as an HR officer in a school. First, is the One Minute Goal Setting, wherein both the employer and the employee know what is expected of them from the beginning of the task. The employee then is given immediate feedback that may be turned into motivation on the part of the employee. In our school, we have implemented a start-of the-school-year goal setting wherein both the superior and subordinate identify goals that the subordinate has to accomplish for the school year. There is a one-page form in tabular format for the goals, the performance indicators, the weight according to priority, and the score. Evaluation time is set before the school year ends. This technique has been very effective in our institution because the employees already know exactly what is expected of them at the start of the year. They are guided as to what tasks they have to accomplish first based on the priority list, what goals have been achieved, and what are still needed to be done. The employee’s goals may be revisited and reviewed periodically to determine their need to adjust. Secondly, the One Minute Praising which aims at catching people doing something right rather than catching them doing something wrong. An example of...

Words: 715 - Pages: 3

Premium Essay

The One Minute Manager

...The One-Minute Manager The First Secret The one-minute manager is a very inspiring book, it reveals many secrets and at the same time gives you a lot of motivation towards your work and how to be a perfect manager. This book reveals three secrets to productivity and efficient managing skills as told through a young man’s search of a perfect manager. This man was doing his homework, and was researching about the managers and how they do their job, and how they manage their time and their leading skills to be specific. The one-minute manager is about the one-minute manager to be precise. This manager is very vulnerable and his employees talk about him a lot, there are three secrets to his success. In the first 20 pages they talk about his first secret. His first secret is the one-minute goal. It involves having meeting and talking about goals and objectives with the employees, all the things that is written and spoken, telling his good points, bad points, and how to improve. All of this in just simple one minute meeting. His idea of one minute meeting is that “ time is money”. Its not him being disrespectful, its showing the ways of how to be successful. He’s is trying his best not to waste time, and make good usage of it. One Minute Praisings is the second secret. The authors suggest that effective managers help people reach their full potential by catching them doing something right. "People who feel good about themselves produce good results." The One Minute Praising works...

Words: 440 - Pages: 2

Free Essay

The One Minute Manager

...Low Glycemic Index food LIST (GI < 55) [pic] | Food Type |GI |Food Type |GI | |Chili |10 |Pears |38 | |Cabbage |10 |Tomato soup, tinned |38 | |Mushroom |10 |Plums |39 | |Onions |10 |Ravioli, meat filled |39 | |Yogurt low-fat (sweetened) |14 |Carrots, cooked |39 | |Peanuts |15 |Frozen green peas |39 | |Walnuts |15 |*Snickers bar |40 | |Artichoke |15 |Apple juice |41 | |Asparagus ...

Words: 314 - Pages: 2

Premium Essay

Essay

...Some managers are known for “never having missed a budget target.” Do you believe that is possible? Does such a record suggest that the managers are extremely effective managers; very lucky managers, or devious, manipulative managers? Are such managers to be congratulated (and, possibly or likely, promoted in their organizations) for their budget-achievement record? Almost every business and managers use pre-set performance targets as it stimulates employees, helps evaluate their performance, increases their commitment and reduces the cost of intervention and game-playing. Those targets are defined during the budgeting process which is the third planning cycle and are usually financial. They are typically expressed on an annual basis and are related to the measurement of performance and possible rewards and incentives. Financial targets are fixed in most firms which mean that managers are accountable for achieving their targets regardless to the changing environment during the year. Targets need to be right and set the proper way. They need to be a correct amount of challenge. Indeed, targets need to be achievable otherwise the manager will feel demotivated which is counterproductive. Consequently, achieving a budget target doesn’t only depend on the manager’s performance but also on how the target is set by himself or his superiors. Studies shown that at corporate level, budget targets are set to be achievable 80 to 90 % of the time by an effective management team (Marchant...

Words: 474 - Pages: 2

Premium Essay

Ethical Issues

...Managers and what they go through Amber Pease South University Online Instructor: Antoinette Kohlman Managers and what they go through Being a Manager at Kroger entails a lot of work. A manager must be able to plan for the future effectively and be able to predict what would be the best decision for the store and the business to be both productive and run like it is supposed to. A manager must be able to set up resources that will help the company achieve the plans that will better the business as a whole. Even through the business part of being a manger, a manager must also step up and build positive relationships with all of the workers, make sure that the workers are aware of the plans to better the business and how they can help to obtain the goals of the business. When a manager makes plans for the future the manager must analyze the current situation of the company and develop goals to help the company strive to be better. After the goals are made up then the manager must evaluate and implement a plan to take action on the goals that will make the business better for the company. While the actions are taken place on the plans for a better business, then manager must then receive and monitor feedback from the course of action taken to see what should be done next. If the manager receives good feedback than the decisions made were obviously good ones, if the feedback was not good than a different course of action needs to be planned. If the feedback was both...

Words: 1030 - Pages: 5

Premium Essay

Kudler Problem Statement

...all aspects of the business even though she has a manager at each location that would be capable of taking on additional duties. She is working herself to the bone and could use a few days off here and there. If Kathy could let go and give each of her managers a little more responsibility she would be able to focus on opening new stores and also have a few days off. Frame the “Right” Problem: The problem here is that Kathy is taking on too much responsibility for one person to handle alone. One person cannot run a multiple store operation on their own. Describe the End-State Goals from a Broad Perspective of Values: In the end it would be best for Kathy to rely on her managers at each store location a little more. We feel that Kathy is taking on more than she can handle or for that matter that the company itself can handle. If she were to become sick or for that matter become unavailable to work there is really no one in the company that would be able to take on her duties. She has to get information to the managers in order for them to take on the responsibility for their locations. Identify the Alternatives: 1.) If Kathy does not feel comfortable giving the current managers more responsibility then she should conduct interviews and hire new managers for those locations in order to take some stress away from her. 2.) Kathy should spend quality time at each store instead of rushing in and out and allow the store managers to shadow what she does throughout the day. In order...

Words: 754 - Pages: 4

Premium Essay

Change Analysis Paper-"Images"

...Name-Desmond P. Williams DSI-D013889997 HR587 March 12, 2011 ASSESSING CHANGE MANAGERS’ IMAGES Introduction This exercise was carried out to assess change managers’ images. The work so far gives an in depth discussion on the actions of two change managers as they relate to the six images of change. In this regard two change managers were interviewed and both of them are in the retail business entity. For convenience, they are labeled as Change manager A and B of A and B companies respectively. The responses of both change managers were compared and contrasted to make this assessment. Based on the responses of the mangers in question it was clearly evident that they were using the images unconsciously. The actions and approaches they adopted to augment change in their respective organizations show that they were implementing change influenced by the images. The company of Manager A is a well established business on a larger scale unlike that of Manger B which is a small grocery store. In the interviews both managers told their stories regarding change in their respective organizations. In the case of Manager A, he said it was a kind of transformational change that took place in his organization. There is a policy of the Home office to transform all its retail stores to supercenters based on the performance these stores in terms of profit-making and meeting the demands of the customers .In addition,he pointed out that the store was doing well in business ,consequently...

Words: 1215 - Pages: 5

Premium Essay

Misunderstandings

...Business Communication 275 Kohl Fiarri 7 August, 2013 Week 1 Assignment 1.1 Choose 2 misunderstandings you experienced and fill out the chart for these. Message: (manager channel) “you are being insubordinate” Encode/negative comment Decode/joking Sender/supervisor receiver/myself Decode/misunderstanding Encode/misspoke Feedback- manger, supervisor, myself in office discussion First misunderstanding example took place on one of my last days of work where I was called into the office by my manager. The manager had heard a message from one of his supervisors that I made a negative comment during work. The supervisor contacted the manager and he called me into the work office. I came in, sat down and was told that I was being negative at work that day and that I must be unhappy. The manager proceeded to tell me what he had heard I had said from the supervisor on duty. The comment that I made was somewhat negative yet I had meant it as a joke. The supervisor heard it differently, not as a joke and was upset. So the comment that I had said was misunderstood first by my supervisor and then she proceeded to tell the manager my comment what she conveyed her perception of what I said rather than what I meant. The comment became all misconstrued by the time I went into the office. We all sat down. I was told what I did wrong before I had a chance to give...

Words: 500 - Pages: 2

Premium Essay

How Google Sold Its Engineers on Management

...difficult for management to exist. Many of Google’s employees are also highly independent and do not like being micromanaged. Garvin (2013) described a 2002 experiment where Google made their organization flat, eliminating engineering managers, the company realized that managers do more than just manage projects. Managers contributed to the company, “by communicating strategy, helping employees prioritize projects, facilitating collaboration, supporting career development, and ensuring that processes and systems aligned with company goals” (Garvin, 2013, para. 2). Google then created a people operations department in charge of performance reviews and creating the Google company survey. The people analytics group was created one year later which set out to collect data and in an evidence-based manor to solve problems in the organization. Having been data-driven in every other department in their company, Google wanted their human resources department to use the same approach. To contribute to the data-driven change, Project Oxygen was born. Project Oxygen set out to prove that managers don’t matter, in order to find that mangers do matter. People analytics examined the Google ratings, semiannual reviews, and exit interviews to determine how managers affected employees. Oxygen identified eight different characteristics that high-scoring mangers shared and used those characteristics to describe ideal leaders. People ops used the findings in Oxygen to build their training and assessment...

Words: 894 - Pages: 4