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Manager Role

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Submitted By zainab5
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1. Does Mr. Todd meet the definition of a “global manager” as defined on page 57.

Mr. Todd is the best salesman in a novelties company that outsourced its call center to India. The company president sent him to India to manage the center there. Management in foreign countries requires special skills. To evaluate the qualities of Mr. Todd for the task it would be best to identify the required skills of a global manager and compare them with Mr. Todd qualities. S.NO. | Global Manager Required Skills | Mr. Todd Skills | Comments | Evaluation | 1 | Views:MarketsProductionServicesOpportunities | Not applicable in this case | In this case it is irrelevant | Not Applicable | 2 | Aware and understand major cultural differences acquired by observation and learning through involvement with people from other countries and cultures | The transfer of Mr. Todd was abrupt and he did not have chance to learn about the Indian Cultures.However, in India he started with blunders in mocking their beliefs but with time he blended in and joined to lunch with his team mates and ate their food rejecting the invitation of his fellow citizen to join him for lunch | Mr. Todd is willing to mingle with the locals to understand their culture | Positive quality | 3 | Feel at home anywhere, open to national ideas free of prejudices or attachments to one community culture or country | Mr. Todd accepted the local traditions though they were strange to his culture and he believed he can shape them to become productive despite their ignorance with the American culture which is the basic requirement for achieving sales. | Mr. Todd provided the team with the basic of American culture to help them understand the American market. | Positive quality | 4 | Local sensitivity global knowledge global vision. | Mr. Todd is bound to develop local sensitivity by mixing and listening to his workers.

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