Managers without enough qualifications and their effect on decision making process in airline MRO service organizations
Viviana A. Martin
Embry-Riddle Aeronautical University

Abstract
The trend of selecting or promoting managers that do not have direct experience in the areas they manage in technical positions appears to be taking place in many companies today including airline MRO services organizations. In order to be successful in a competitive marketplace, management must make effective decisions to maximize the output of their organization, minimize waste and mistakes, and keep morale up. As such, it is imperative to understand which ‘type’ of manager should be placed in each management role; an effective leader that may not have intimate knowledge of the area they manage, or a manager that fully understands the inner workings of the organization that may not be as effective of a leader. This paper seeks to examine management qualifications and their effect in the decision making process and how that impacts organizations. This paper also reviews both decision making in airline services organizations and management types to provide an understanding of the decision making process and factors that can affect that process in airline MRO services organizations.
Keywords: organizational behavior, decision making, technical management, general management.

Managers without enough qualifications and their effect on decision making process in airline MRO services organizations
Introduction
Nooraie (2012) in his paper states that the decision making process is one of the most important functions in any kind of organization. Thus this paper began with a discussion of how the decision making process in technical organizations like airline MRO services has been affected by the lack of experience in managers.
Numerous studies have been conducted on the