Managing cultural diversity in hospitality industry
Yi Gong
University of Nevada, Las Vegas
Follow this and additional works at: http://digitalscholarship.unlv.edu/thesesdissertations Part of the Hospitality Administration and Management Commons Repository Citation
Gong, Yi, "Managing cultural diversity in hospitality industry" (2008). UNLV Theses/Dissertations/Professional Papers/Capstones. Paper 480.
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1 MANAGING CULTURAL DIVERSITY IN HOSPITALITY INDUSTRY
by
Yi Gong Bachelor of Science China Chongqing University 1998
A professional paper submitted in partial fulfillment of the requirements for the
Master of Science in Hotel Administration William F. Harrah College of Hotel Administration
Graduate College University of Nevada, Las Vegas December 2008
2 ABSTRACT Managing Cultural Diversity in Hospitality Industry By Yi Gong
Gail Sammons, Committee Chair Professor of Hotel Management University of Nevada, Las Vegas Cultural diversity has become a major issue in the hospitality industry of the United States. This paper focuses on analyzing the change faces and current status of the cultural diversity in the hospitality workplaces, discussing the opportunities, benefits and challenges from the culturally diverse workforce, and providing practical recommendations that might help human resource managers to successfully dear with cultural diversity issues. Based on the analysis of cultural diversity, this paper creates a cultural diversity training
