...Module Code: 56214 Student No. 201112880 Managing in Organizations The University of Hull Business School Module Name: Managing in Organizations Assignment: A Critical Analysis on the Importance of Organizational Culture and its relation with Motivation in XYZ Technologies Co. Ltd. Page 1 of 27 Module Code: 56214 Student No. 201112880 Managing in Organizations The University of Hull Business School Assignment Question “Choose one or two areas covered in the Managing in Organizations module. Critically analyze these areas with the context of an organization in which you have worked or with which you are familiar.” Page 2 of 27 Module Code: 56214 Student No. 201112880 Managing in Organizations The University of Hull Business School Contents S.I. 1 2 3 4 5 6 7 8 9 Introduction XYZ Technologies – Background Theories of Organizational Culture Role Culture Factors of the Culture Theories of Motivation Expectation and Motivation Motivational Factors Conclusion Description Page Nos. 4 5 7 9 12 18 21 24 25 Page 3 of 27 Module Code: 56214 Student No. 201112880 Managing in Organizations The University of Hull Business School Introduction Telecommunication industry is one of the largest industries of 20th century. Competition among the companies is getting tighter day by day. Although more detail or composite investigation is required to prove but there is at least some strong reference that variations in cultural values...
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...ce PERFORMANCE MANAGEMENT SYSTEM AND ITS IMPACT ON ORGANIZATIONAL EFFICIENCY LITERATURE REVIEW Performance management comprises all activities that guarantee that organizational objectives are constantly being attained in an efficient and effective manner. Normally, performance management focuses on the organizational performance, employees, departments and to some extent the processes that are usually employed to build a service or product, as well as other key areas of an organization (Izadpanah et al., 2012). In this competitive market, every company want s upgrades their marketing strategies and prepares their business mission and vision in order to carry out their business in the long run. In the age of rapidly changing competition and technological advances, the business process is interwoven with some hard realities. These challenges are manifested in competitions from volatile and unknown entity from an unknown corner of the world, unstable customers’ preferences, stringent labour laws, international standards and swift economic and political changes. All these taken together, compel the corporate world to work in a war zone to acquire and retain more customers and stabilize their business (Pradhan et al., 2012). A performance management system is the key factor used in determining whether an organization can manage its human resources and talent effectively. Performance management provides information on who should be trained and...
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...Cooperative Line and Staff HR Management: An Example 9 Moving from Line Manager to HR Manager 10 THE TRENDS SHAPING HUMAN RESOURCE MANAGEMENT 10 Globalization and Competition Trends 11 Indebtedness ("Leverage") and Deregulation 12 Technological Trends 12 Trends in the Nature of Work 13 Workforce and Demographic Trends 14 Economic Challenges and Trends 15 IMPORTANT TRENDS IN HUMAN RESOURCE MANAGEMENT 16 The New Human Resource Managers 16 Strategic Human Resource Management 18 High-Performance Work Systems 19 Evidence-Based Human Resource Management 19 19 • EVIDENCE-BASED HR: Why Should You Be Evidence-Based? Managing Ethics 20 HR Certification 20 THE PLAN OF THIS BOOK 21 The Basic Themes and Features 21 CHAPTER CONTENTS OVERVIEW 22 Part 1: Introduction 22 Part 2: Recruitment and Placement 22 Part 3: Training and Development 22 Part 4: Compensation 23 Part 5: Employee Relations 23 The Topics Are Interrelated 23 4 VII viii CONTENTS CHAPTER SECTION SUMMARIES 24 DISCUSSION QUESTIONS 24 INDIVIDUAL AND GROUP ACTIVITIES 25 EXPERIENTIAL EXERCISE: HELPING "THE DONALD" 25...
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...Organizational Behavior Trends Abstract This group and team paper contains the essentials for the establishment of a high-performance team. First, the foundation of this paper consists of the explanation on how to become a high-performance team. Second, the definition and the impact of demographic characteristics and cultural diversity on group behavior are implemented in the paper. Description of how the affects of demographic characteristics and cultural diversity can enhance or divert high-performance. The five stages of group development such as forming, storming, norming, performing, and adjourning are explained in this group and team paper. Groups and Teams Paper A group of people can become a high-performance team by achieving accomplishments with self-gratification. These small groups of people may consist of diverse races, cultures, genders, ethics, religions, personality traits, and behaviors. Team members can successfully collaborate their skills to accomplish a common goal or task High-performance teams have core values; clear performance objectives; the right mix of skills; and diverse creativity (Hunt, J., Osborn, R., Schermerhorn, J., 2005). Open systems, group input factors, group dynamics, and inter-group dynamics are some sources that can help a group to become a high-performance team. These high-performance teams can achieve a more effective and efficient productivity when they collaborate in an open system. This system allows all members to...
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...1. Self-Managed/ Directed Team Self-directed work teams, also known as self-managing teams, represent a revolutionary approach to the way work is organized and performed. It is a group of people working together in their own ways toward a common goal which is defined outside the team for example - James River Corporation’s Kendallville Plant ALPHA team. They manufacture cardboard boxes as defined by executive leadership. Team does their own work scheduling, training, rewards and recognition, etc. Minnesota-based 3M is among an increasing number of companies that involve employees in the daily management of their business through work teams. These teams are empowered to take corrective actions to resolve day-to-day problems. They also have direct access to information that allows them to plan, control and improve their operations. In short, employees that comprise work teams manage themselves. At 3M, the movement toward self-managed or directed work teams has been driven more by initiative and need than by corporate directive. Now most of 3M's manufacturing facilities, while at different levels of empowerment and different degrees of involvement, employ a team-based approach. In 1994, 3M's new Brockville, Ontario, facility came on-line as the organization's first "greenfield" site. It was designed and built to operate with self-directed work teams. Many work groups in line divisions and staff groups are moving more and more into self-direction. 3M's commercial office...
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...Guide BSB107 Version 4 Learner Guide BSBCUS501B Manage Quality Customer Service 1. Learner Guide 22 November 2011 Learner Guide BSBCUS501B Manage Quality Customer Service Table of Contents 1. 2. 3. Learner Guide ...................................................... 3 1.1 Conditions of use .......................................................................3 Introduction to the Learner Guide ........................ 5 2.1 Icon Legends .............................................................................6 Unit of Competency Information........................... 7 3.1 Unit Descriptor ..........................................................................7 3.2 Elements of Competency and Performance Criteria........................7 4. 5. Unit content .......................................................... 9 How to approach study in this Unit ..................... 56 5.1 Useful references and texts ........................................................56 5.2 Assessment..............................................................................57 22 November 2011 Learner Guide BSBCUS501B Manage Quality Customer Service 2. Introduction to the Learner Guide Welcome to the Learner Guide for Manage Quality Customer Service. This Learner Guide has been designed to assist the development of the underpinning knowledge and skills required to complete this unit. Manage Quality Customer Service (BSBCUS501B)...
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...INTRODUCTION Managing employee performance is an essential function or role in any organization. Performance management as defined by Armstrong (2009:618) “is a systematic process for improving organizational performance by developing the performance of individuals and teams” An organized way of enriching the results of an organization by impacting the output of each individual and team. It improves an individual or team output, thereby achieving improved outcome. This cannot be achieved if planned goals, objectives are not initially outlined, discussed and agreed on. The importance of this study cannot be over emphasized. it will evaluate the processes used in managing the performance of an employee presently and will recommend an improved approach in order to achieve the new value proposition of the company which states that MY STAFF MUST BE HAPPY AT ALL TIMES. Each member of staff achieves mores when there is predesigned direction and a constant achievable aim as regards a defined communication in relation to task (what is expected now and after). Forecasting includes what an employee hopes for in order to avoid being sidelined by the inclusion of decisive assessment which is not part of the design. Employees should be given ways to develop in their field by providing chances to work on higher tasks, combining less-skilled employees with professional employees, and giving team model where employees can test and agree on decisions. Happy customers equal happy staff...
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...The Role of Performance Management in Establishing and Maintaining Corporate Culture Performance management provides a large role in the establishment of a corporate culture and maintaining it, as well as observing the performance of the employees and provides the necessary positive and corrective feedback. “Performance management is considered the frame work of talent management, which encompasses all areas of HR that have to do with onboarding, developing, evaluating, and managing the workforce through all the normal cycles” (Kavanagh & Thite,2009, p. 341). This in turn is the connection that is developed between performance management and the company’s corporate culture, and it is dependent on the connection between management and employees. Performance management is connected with several other areas such as, recruiting, staffing, career management, etc., all which play a primary role in establishing and maintaining a company’s corporate culture. In order for an organization to maintain their culture they must find individuals that are willing and able to adapt to their culture as well as maintain and recruit other employees that can do the same. The Role of Compensation and Benefits in Establishing and Maintaining Corporate Culture Compensation plays an important role in establishing and maintaining a corporate culture. Compensation includes base pay, merit pay, short-term and long-term incentives. It also provides recognition awards, and the attraction/retention...
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...APPLICATION OF SOCIO-TECHNICAL APPROACH FOR MANAGING INFORMATION OVERLOAD Social-Technical Perspective: A solution for Managing Information Overload tzfinest Trident University International APPLICATION OF SOCIO-TECHNICAL APPROACH IN MANAGING INFORMATION OVERLOAD Abstract This paper argues for the relevance and utility of socio-technical theory for designing solutions to the challenges we face from managing the impact of information overload. A consequence of information overload can cause serious damage to an organization performance. Socio-technical systems theory defines systems as a collection of messy, complex, problem-solving components. This approach suggests a balance between the social and technical systems which together make up an organization. The paper suggests that socio-technical approach, purport that in order for organizations to create and store their knowledge they must consider the balance between the social and technical systems which make up an organization. Effective knowledge management is a combination of the appropriate use of technology in each stage with the humanistic use of people within the organizations. A socio-technical framework...
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...Teams play a vital part of both personal and professional areas. While the terms group and team are used in seemingly interchangeable ways, it is very important to understand the differences between the two. Businessdictionary.com provides definitions for both a team and a group. A group is defined as a collection of individuals who have regular contact and frequent interaction, mutual influence, common feeling of camaraderie, and who work together to achieve a common set of goals. A team is defined as a group of people with a full set of complementary skills required to complete a task, job, or project. Team members operate with a high degree of interdependence, share authority and responsibility for self-management, are accountable for the collective performance, and work toward common goals and shared rewards. A team becomes more than just a collection of people when a strong sense of mutual commitment creates synergy, thus generating performance greater than the sum of the performance of its individual members. While teams and groups are similar, team members are more interdependent in their task orientation, purpose, structure and familiarity between members. In a group, members work independently of each other to achieve their organizational goals while in a team, the members would work together to achieve a common goal. In sports like football, baseball and basketball, teams work together to play for and win championships. In much the same way, teams in a work...
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...Fine Foods (KFF) is undergoing new initiatives that will require our sales and marketing team to be restructured in order to meet the new objectives defined by our owner Kathy Kudler. In order to meet these new objectives an additional five positions will be created. This proposal will outline the job descriptions for these five positions, discuss a comprehensive training program to enhance the skills and qualifications of new and current employees, and discuss methods for evaluating employee and team performance, including a progressive discipline process. This proposal will address the challenges of team performance evaluation, particularly the differences in the two appraisal systems and strategies for evaluating team performance. Unique needs, motivations, expectations, individual equity and over all team performance, social loafing, and individual responsibility to the team. The KFF compensation and benefits package will be overhauled to include incentives and a plan for managing employees’ career development. Job Descriptions and Qualifications A new mid-level management position has been filled by Doug Sailer. Doug now serves as Business Development Manager supporting the sales and marketing team. This mid-level position will coordinate business development activities for KFF, including the development of associates to effectively sell, counsel and advise on specialty grocery products and service offerings. Essential duties include: Coaches sales and operations associates...
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...BY DARREN O'GORMAN Introduction Site based projects are the everyday work environment for most individuals in the construction sector. Their competence and careers are built upon their contribution to these projects also their performance throughout the projects are what gives them reputation and makes them wanted for future jobs. Ferris et al. (1990) found that construction firms with higher levels of strategic, including human resource, planning have achieved higher organizational performance, including higher productivity, greater cost effectiveness, and greater overall efficiency. People and people processes are a source of competitive advantage for any company. Their skills and motivations result from an entire portfolio of “people policies, procedures, and processes which serve to train, develop, and retain” Gratton et al. (1999). Currently in the construction industry, there are few structured workforce management programs. There is however a need for a structured workforce management strategy in construction that can be used to effectively manage a workforce regardless of its skill level. Similarly a Project Based Organisation incorporates the dilemma of the conflicting needs of the temporary projects and the permanent organisational setting that defends long-term development as well as routines and interorganisational coordination (Sydow, et al., 2004). Therefore, in the context of a construction organisation a tension or conflict can occur between soft and...
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...his executive team. President Mack was looking for people to “shake up the culture.” With heavy resistance, he recruited Paul Nasr to be the Senior Managing Director in Capital Market Services. Paul was a highly regarded banker with over twenty years of experience. He knew that one of Morgan Stanley’s weak areas was Capital Market Services, an area where he had been successful in the past. Paul also knew that it would take more than a traditional corporate banker to penetrate this market. The Capital Markets Services(CMS) division, which has established as an interdisciplinary concern to address the issues of focused client attention and cross-divisional collaboration, required professionals who not only had domain specific industry knowledge but were also skilled at responding to client needs by designing products in collaboration with product specialists within Morgan Stanley. Market coverage professional to be compatible with the staff of other departments, but can't rely entirely on product designers, because they do not understand markets and customers, do not know the customer's needs. It is important to fully understand the market, product, and customer information in three areas and needs. That person must be energetic, aggressive and innovative. It was these requirements that led to the appointment of Rob Parson, a managing director at a smaller firm with connections to some of the players in banking and insurance industries, as market coverage professional. That’s why...
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...and Competition Trends 37 Indebtedness ("Leverage") and Deregulation Technological Trends 38 Trends in the Nature of Work 39 35 WHAT IS HUMAN RESOURCE MANAGEMENT AND WHY IS IT IMPORTANT? 31 THE TRENDS SHAPING HUMAN RESOURCE MANAGEMENT 38 36 • HR AS A PROFIT CENTER: Boosting Customer Service Workforce and Demographic Trends 40 Economic Challenges and Trends 42 40 THE NEW HUMAN RESOURCE MANAGERS 43 Human Resource Management Yesterday and Today 43 They Focus More on Strategic, Big Picture Issues 43 • THE STRATEGIC CONTEXT: Building LL.Bean 43 44 They Use New Ways to Provide Transactional Services They Take an Integrated, "Talent Management" Approach to Managing Human Resources 45 They Manage Ethics 45 They Manage Employee Engagement 45 They Measure HR Performance and Results 45 They Use Evidence-Based Human Resource Management They Add Value 46 They Have New Competencies 47 HR Certification 48 46 THE PLAN OF THIS BOOK 48 48 The Basic Themes and Features CHAPTER CONTENTS OVERVIEW 49 49...
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...ADDRESSING THE DISCOVERED TOY WHISTLE PROBLEM (A, 1) PERFORMANCE APPRAISAL: It is very pivotal that we address this concern urgently by applying the process that has been proven to work and one of the is performance appraisal which is an evaluation of an employee’s work over a period of time, rather than for a specific project. Performance appraisals, often delivered during an annual review, focus on comparing the expectations a business has for a particular job and the performance of the person holding it. The 3 possible useful alternative under this aforesaid appraisal are as follow: (1) Identifying performance to be measured: (2) Measuring the identified performance: (3) Managing the cause of a problem. To appraise effectively, you must also spot performance problems, provide constructive feedback, and take action to improve performance. Measuring and managing performance are two of the most difficult issues a manager faces. (A,2) Identifying performance to be measured: As we know the large shipment worth $100,000 that suppose to go out to an 7 year old elementary school children in South America did not pass testing due to small quantity of lead in the whistle. This shipment is been recalled based on the law of ethical, moral and legal principal involved. We should therefore identify the course of this problem. Within the performance appraisal process, measuring means determining the level of performance by judging the quality, quantity, timeliness, and/or cost...
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