Project code: 9273 M1

Report Word limit/Words Covered: 5000/5079

Research Report Title: LEADERSHIP AND MANAGEMENT ACROSS DIFFERENT CULTURES - HOTEL LEICESTER MARRIOTT, UK

http://issuu.com/sanjaykumarguptaa/docs/project-report-recruitment-and-selection-process

Table of Contents

Introduction 1 Introduction to subject area 1 Background of the study 1
Literature Review 3 Critical evaluation of leadership theories 3 Compare and contrast of leadership style across different cultures 6 Critical evaluation of motivational theories 7 Compare and contrast motivational techniques across different cultures 8 Critical evaluation of theories for managing cultural diversity 9 Secondary research method 10 Primary research method 10 Interview 10
Findings and Discussion 11 Findings from secondary research 11 Managing diversified customers 11
Recommendations and Conclusion 13 Conclusion 13 Recommendations 13
References (Harvard Style) 17

Introduction

Introduction to subject area

It is a well known fact that success of the hospitality industry depends on the high quality services provided to the customer. It is the responsibility of the leaders to motivate and inspire employees to deliver a higher quality services for the success of the organization. With the increasing globalization, the leaders in the hospitality industry also come across through different challenges. Employees from diverse background, culture, and beliefs work in a hospitality industry. In this regard, it is necessary for leaders in the organization to understand and respect the values and beliefs of the subordinates. It will help leaders to inspire the subordinates for a better performance. In a highly globalized hospitality industry, both employees and customers, may belong to diverse cultural backgrounds, so it becomes