Premium Essay

Managing Service Operations

In:

Submitted By ayush7291
Words 1054
Pages 5
The presence of fraud in the insurance industry is not an unknown one. Health insurance seems to have large number of these fraud cases. A larger point of concern is that as per statistics, 90% of the insurance frauds come from health policies itself. Since the key motive for every fraud is financial profit, there are no exceptions to the people who are involved in it. The involvement of these people in these cases could range from the customer, to the agent, member of hospital in question, or even the employee of the insurance company itself.
COMMON OCCURRING FRAUD IN THE INDUSTRY
Health frauds can be broadly divided into hard frauds and soft frauds. Each of these categories consists of situations ranging from misinterpretation of facts, to fabrication of documents, and even situations including inflation of claims. Here are some of the malpractices that the industry comes across: * Misrepresentation of facts: This is one of the largest frauds; a case qualifies as misrepresentation when the applicant is completely aware of inaccuracy of the statement provided. The most commonly falsely stated details are regarding the details of medical condition, incorrect personal details such as name, age, identity or even information such as medical history, past claim information and so on. * Fabrication of documents: It is commonly noticed that it often acts as frequent form of fraud related activities that the industry is facing now a days. These documents range from those regarding medical details, or documents at the later stage such as claims related or other documents as fake letterheads. Forgery of medical bills and receipts is yet another increasingly rampant issue in health insurance frauds. * Inflation of claims: Another frequent occurrence in the domain of insurance is the inflated claims. It is not rare to come across the assumption by the customer

Similar Documents

Premium Essay

Manufacturing Operations and Managing Services

...GD GOENKA WORLD INSTITUTE Module-gmsi402 MANUFACTURING OPERATIONS AND MANAGING SERVICES SUBMITTED TO SUBMITTED BY Mr. S. Dass NITIN KANT BHARDWAJ ACKNOWLEDGEMENT I would like to express my gratitude towards my coursework in charge Mr S. Das under whose guidance and support I completed my coursework successfully on time. INTRODUCTION The case I am provided with is about the natural calamities that occurred in Japan on March 11, 2011. The disasters that took place in Japan include a 9.0 magnitude, Tsunami waves as high as 40 metres travelled up to 10 kilometres and three nuclear reactors at Fukushima Dai-ichi faced Level 7 meltdowns. The impact of this combined disaster was so devastating that it left more than 25000 people dead, injured or missing. Big players of automobile industry such as Nissan, Honda and Toyota got highly affected by the disaster. The case mainly focuses on Nissan, the impact of earthquake on the company and how it responded to the calamity. The company took various protective steps to achieve the momentum of business operations back along with making remarkable flow of income and generating fair revenues at the time of calamity to make situations normal. Q1. The case identifies several aspects of the Nissan response that were particularly beneficial. Expand on the points made...

Words: 2307 - Pages: 10

Premium Essay

New Service Development: Managing the Dynamic Between Services and Operations Resources

...new service development (NSD) and to investigate the relationship between NSD and operations resources due to previous research suggests that (NSD) is characterized by less stable offerings, less formal processes and is more emergent than new product development. Author successfully provide detail case study a sample of new services in Business-to-business markets in three different bespoke service providers. Softdev is a software developer, CRControls an installer for building control systems and Audiosystems, design and an installer for audio-visual (AV) systems. Author found and proposed a dialectical model of NSD composed of three stages: emergence, accommodation and consolidation. Emergence stage, there is an ongoing mutual adjustment between the existing services provided and the operations resources, capabilities and capacity levels of the company. Companies require to consider in their investment decision if, and how, existing operations resources, capabilities and capacity enable them to provide the new service. Accommodation stage when the implementation of the service will reveal what it is realistic to take on inside the firm - both in terms of newness of capabilities, and the capacity of the operation to find time to do new/additional things. It may reveal hidden more generally-applicable resources that are already deployed in existing services; new capabilities will start to develop; capacity trade-offs will appear as effort is directed toward the new service, possibly...

Words: 356 - Pages: 2

Premium Essay

Vfdgh

...Operations Management Operations management focuses on carefully managing the processes to produce and distribute products and services. Usually, small businesses don't talk about "operations management", but they carry out the activities that management schools typically associate with the phrase "operations management." Major, overall activities often include product creation, development, production and distribution. (These activities are also associated with Product and Service Management. However product Development is usually in regard to one or more closely related product -- that is, a product line. Operations management is in regard to all operations within the organization.) Related activities include managing purchases, inventory control, quality control, storage, logistics and evaluations. A great deal of focus is on efficiency and effectiveness of processes. Therefore, operations management often includes substantial measurement and analysis of internal processes. Ultimately, the nature of how operations management is carried out in an organization depends very much on the nature of products or services in the organization, for example, retail, manufacturing, wholesale, etc Sections of This Topic Include: Procurement (Purchasing) Practices This topic reviews guidelines for buying various materials from suppliers and vendors -- materials, including computers, services from lawyers, insurance, etc.  Procurement (Purchasing) Practices Management Control and...

Words: 1882 - Pages: 8

Premium Essay

Operational Management: Roles and Goals

...organizations produce products, services, or a combination of both, regardless of size, being public or private, not-for-profit, or for-profit. Because of this, every organization has an operations function. Managing finite resources in the production and delivery of the products and services requires operational management (Slack, Chambers, & Johnston, 2010). Operations managers are the individuals responsible for this function of the organization. In health care, operations management has roles and goals in managing these resources. The ambiguity of the type of goals and focus that exists in health care can make the operations manager’s goals challenging. This is why the proper roles are critical in achieving the goals. Goals Health care operations management is a discipline of management that utilizes scientific or quantitative principles to determine the most productive and efficient methods of delivering patient care (Langabeer, 2008, p. 6). Health care’s organization is complex and its relationships are ambiguous. The various departments seem to be independent from one another and have competing goals, such as financial, logistical, educational, academic, societal, or community (Langabeer, 2008, p. 19 - 20). The health care operations manager’s goals have to synch these various goals to create teamwork and unity. This will allow the organization to maintain and control of costs. There are five distinct goals for the health care operation manager: improve business...

Words: 576 - Pages: 3

Premium Essay

Innovation

...MGT 550B MANAGING THE INNOVATION PROCESS Course Introduction Managing the Innovation Process Panos Kouvelis Emerson Distinguished Professor of Operations & Manufacturing Management INSTRUCTOR BACKGROUND INFORMATION Managing the Innovation Process Panos Kouvelis Emerson Distinguished Professor of Operations & Manufacturing Management PANOS KOUVELIS Emerson Distinguished Professor of Operations and Manufacturing Management Director of Boeing Center on Technology, Information & Manufacturing Sr. Associate Dean & Director of Executive Programs  Has Always Been a Good Student !! (avoided “real life” as much as possible) B.S., Mechanical Engineering, NTUA M.S., Industrial & Systems Eng., USC MBA, USC Ph.D., Operations Management, Stanford Loves to Teach 4 years, Business School, UT Austin 5 years, Fuqua School of Business, Duke 14 years, Olin School of Business, Wash.U.  (My wife has decorated my home office walls with nicely framed teaching awards, “most popular professor at Olin, ***Bus. Week ranking”) Managing the Innovation Process Panos Kouvelis Emerson Distinguished Professor of Operations & Manufacturing Management PANOS KOUVELIS (cont’d.)  Consults Frequently (to any firm having money & troubles to spare) Recent “victims”: Solutia, Duke Hospital, IBM, Aerofil Tech., Express Scripts, LHB Ind., Reckitt & Beckinser, Boeing, Ingram Micro, MEMC, Spartech, MECS, Maxim, Bunge, Smurfit Stone, and Emerson. Writes a lot (“publish or perish”)...

Words: 615 - Pages: 3

Premium Essay

Operations Mangment

...Free Management Library Operations Management Assembled by Carter McNamara, MBA, PhD Operations management focuses on carefully managing the processes to produce and distribute products and services. Usually, small businesses don't talk about "operations management", but they carry out the activities that management schools typically associate with the phrase "operations management." Major, overall activities often include product creation, development, production and distribution. (These activities are also associated with Product and Service Management. However product management is usually in regard to one or more closely related product -- that is, a product line. Operations management is in regard to all operations within the organization.) Related activities include managing purchases, inventory control, quality control, storage, logistics and evaluations. A great deal of focus is on efficiency and effectiveness of processes. Therefore, operations management often includes substantial measurement and analysis of internal processes. Ultimately, the nature of how operations management is carried out in an organization depends very much on the nature of products or services in the organization, for example, retail, manufacturing, wholesale, etc. Sections of This Topic Include: Purchasing Control and Coordinating Function of Management Product and Service Management Quality Management Inventory Management Logistics and Transportation Management Facilities...

Words: 685 - Pages: 3

Premium Essay

Supply Chain Management

...Introduction This report is engendered to analyze the functions, procedures and operations that Canadian Freightways participate in order to sustain synergy between CF and its customers, its views on outsourcing, as well as the efficiency of its operations. However the real question is; is CF taking all possible measures to fully satisfy their customer’s requirements? Are there areas within CF’s internal controls that could be altered in order to improve and provide a better experience for their customers? If not, what are the externa factors and how could outsourcing be used to capitalize on these areas of structural weakness? In addition to establishing possible solutions an examination of Canadian Freightways practices will be analyzed to determine what steps are taken to resolve all barriers of customer fulfillment, and in addition a breakdown of a make or buy analysis will define Canadian Freightways approach to outsourcing. This report will also include an evaluation of the approaches CF takes to ensure effective and efficient operations and how these activities deliver customer value. Finally a few suggested recommendations will be produced to help improve the organization’s customer fulfillment and overall success. Canadian Freightways and Outsourcing Why must Canadian Freightways outsource and what are benefits to having work operations and product production completed “in-house” (Make or buy decisions Investopia) rather than by another company? When analyzing...

Words: 3092 - Pages: 13

Premium Essay

RAACV City Club

...help in managing high food costs in the kitchen operations (Cousins, 2014). Firstly, Wastage has a significant effect on food costs when there is an unexpected increase in the weekly food cost. Use a waste log book to record food spills or wrong food order. Chef Grant’s team can record food waste when it happens. Another advantage of using waste log book is they might find items that customers do not like which Chef Grant and his team can remove or adjust from the menu to avoid wastage (RestaurantOwner.com, 2018). Secondly, to have an inventory report on key items is an effective way to manage items consistently and accurately on a daily basis to help control the costs to lower variance and their food costs (Walker, 2010). Usually, discrepancies will show up in the inventory reports. Store managers who receive the inventory reports will have time to remedy the potential problems such as waste in the kitchen, improper costing, or poor recipe control and adjust par levels of inventory (Food Trade Review, 1994)....

Words: 1387 - Pages: 6

Premium Essay

Economisc

...worth of a product or service and for which a customer is willing to pay an additional price. An example would be the provision of 'Fairtrade' or organic foods where there is a perceived ethical and social benefit which customers are prepared to pay for.  3. The ability to change a product or service offering to suit customers' needs is called flexibility. 4. The ability of an organization to consistently meet its promises to the customer is called dependability. 5. Designing a set of sales and profit targets for a particular product is known as category management which is a strategic management approach through trade partnerships to satisfy consumer and shoppers' needs. 6. Consumer market segmentation can be divided into four categories, geographic, demographic, behavioural and psychographic. Chapter 3 Operations Processes and Life Cycles 1. In the craft era the 3 types of operations process were job shop, batch process and simple project. 2. In the mass production era the 4 types of operations process were complex project, batch production, assembly line and continuous flow process. 3. In a materials processing operation, the process which is associated with the highest variety is the project process. 4. In a customer processing operation, the process type with the lowest volume is the professional service, such as a doctor or solicitor who will have their customer visits managed by an appointments diary. 5. In a customer processing operation the process which is...

Words: 2431 - Pages: 10

Premium Essay

Operations Management

...Operation Management Operation Management Assignment 1 [Document subtitle] Assignment 1 [Document subtitle] Toh Yin Sheng CT0196844/14208417 FT UCD BBS 22 C Dr Dan Maher & Dr Mogan Swamy Toh Yin Sheng CT0196844/14208417 FT UCD BBS 22 C Dr Dan Maher & Dr Mogan Swamy Assignment 1 Assignment 1 Content Company Introduction 2 Operation Management Results Competitive Advantages 3-4 Conclusion 4 References 5 Company Introduction PTS Marketing group of companies, which founded in 1999, act as a service provider of automotive aftermarket supplies mainly active in Malaysia and Singapore. With the mission of “Professionally Targeting Success”, PTS Marketing Group aims to provide quality products and superior services to the customers. As a service provider, in order to deliver the commitment, PTS Marketing Group states a combination of operations management that allows and drives the company towards the mission. The company currently carrying several brands as sole, exclusive distributors, such as Federal Tyres, Lassa Tyres, Core Racing Wheels, HKS, Vitech Lubricant, Toyo Tyres and more brands to extensively fulfil the customers and market needs. Operation Management Results Competitive Advantages Every firms or organizations have their own unique operation systems and styles generate from the characteristics and internal cultural. This is essential to figure out, develop and design the operational managing...

Words: 1245 - Pages: 5

Premium Essay

Abc Ltd

...Executive summary This report identifies and analyses the management challenges outlined in the case study of Service Adhesives Ltd. The research draws attention to how Service Adhesives traditional corporate structure, outdated strategies and failure to implement qualitative initiatives leant to their reclining competitive advantage in their industry and the slowdown of their profit margins. The report finds that Service Adhesives prospects in their current operations are limited but with their renewed commitment to effect radical improvements to their organisation then operational excellence is attainable. It is recommended that Service Adhesives revisits the qualitative initiative of total quality management (TQM) as this method encompasses everyone and every function of the organisation. It uses holistic approach to long term success that views continuous improvement as a process and aims to transform the organisation through progressive changes Table of Contents 1. Introduction......................................................................................................................3 1.1 Background of Service Adhesives..........................................................................3 1.2 Background of operations management..................................................................3 2. Orientation.......................................................................................................................4 2.1 Literature review...

Words: 2668 - Pages: 11

Premium Essay

With Reference to a Service Organisation of Your Choice, Critically Evaluate How the Following Approaches to Service Marketing Management – Namely, Process Improvement, Human Aspects and Managing Resource Capacity Can

...With reference to a service organisation of your choice, critically evaluate how the following approaches to service marketing management – namely, process improvement, human aspects and managing resource capacity can potentially contribute to the success of a service organisation. Your evaluation of processes, human aspects and resource capacity should be critiqued with specific reference to purpose, application and limitations AND with regard to how the effective management of these areas might contribute to the success of the selected service organisation. Word count: 2726 (excluding appendix) Introduction This paper aims to evaluate the marketing management theories of process, human aspects and resource capacity, critiqued with specific reference to purpose, application and limitations, and with regard to how the effective management of these areas might contribute to the success of EasyJet. Then it will conclude with their contribution to the success and development of the organisation. Outline of EasyJet EasyJet is one of the most successful low cost airlines in Europe, and the UK’s largest airline, carrying over 55m passengers a year. Sir Stelios Haji-Ioannou founded it in 1995, with the vision of creating a customer focused brand that would revolutionise the concept of air travel. More than fifteen years on, EasyJet is Europe’s leading airline. (EasyJet plc. 2015) Process Improvement Purpose The purpose of process improvement is to apply theories...

Words: 3317 - Pages: 14

Premium Essay

Yesyeshoa

...IM56 Managing International Operations Juliana Hsuan (Mikkola), Ph.D. Professor Dept. of Operations Management (PEØ) Lecture 1 30.01.2014 Today’s Topics      Introduction to Operations Management Course outline Exam The role of OM The objectives of OM IM56_2014_JH 2 Why Operations Management?  OM is important – It is concerned with creating products and services upon which we all depend  OM is exciting – It is at the center of so many changes affecting the business world  OM is challenging – Promoting the creativity which will allow organizations to respond to so many changes is becoming the prime task of operations managers IM56_2014_JH 3 Content  The concepts global operations management Structuring global operations process networks (= supply/demand chains) Design of inter-organizational relationships and business processes Operations management information systems Operations philosophies (JIT, TQM, BPR) Product Design Project Management Performance measurement of OM 4        IM56_2014_JH Course Material Paton, S., Clegg, B., Hsuan, J. and Pilkington, A. (2011) Operations Management. 1st Edition. McGraw-Hill. & Additional literature IM56_2014_JH 5 Synopsis-exam ... What does CBSstudy handbook say to that.  The synopsis exam is a form of oral defense.  At the exam, the student must demonstrate a comprehensive knowledge and understanding of topics, theories, methods and models that...

Words: 1077 - Pages: 5

Premium Essay

Week 1 Case Mgt 510 Human Resource Management 

...Case Study on New Position: Operations Manager Parit Agrawal International American University MGT 510 Human Resource Management  Louis Lopez & Rajiv Sharma January 12, 2015 Introduction The case is about an employee who has recently joined a job as the assistant manager in the marketing department of a company which specializes in providing marketing support for other companies. His working team comprises of 10 individuals who mainly work on site with the customers to provide better support and have a better understanding of their customers. Designing long-term strategies, managing the unit and growing the prospective is the main aim as the assistant manager, but he/she hasn’t been able to fully concentrate on these tasks as much of his/her time is spent on financial activities and other tasks which don’t fall into his working requirements. Review/Analysis of Case Analysis The requirement of an assistant manager in a marketing department is to manage the workforce and help form strategies and creative marketing plans for its clients. In the case the assistant manager hasn’t been able to take care of his/her core functions because he/she has been busy tracking the financial aspect of the employees along with the activity related to making travel arrangement and hotel reservation. Since he/she hasn’t been able to fulfill the core requirements, the manager has allowed him/her to open a new position in the department which will assist in the proper functioning of...

Words: 1105 - Pages: 5

Premium Essay

Operations Management

...Operations Management… By D.B.S. Saurabh Marwah(201401017), Dingnan Ouyang(201400084), Boyang Yu(201400104) Students – Asia Pacific International College Literature review 1 Literature review of Operations management Saurabh Marwah, Dingnang, Boyang Asia Pacific International College Research Topic: The impact of total supply chain management on organization performance? Literature review 2 Introduction Operations management is an important part for all the organizations to run themselves successfully or in a professional manner. It refers to decisions and responsibilities of managing the resources dedicated to the production and service delivery. Managers are the people who are responsible managing the resources that make up the operations function. There are other functions also which are not core to the organizations which are for the smooth running of the organizations such as accounting, IT, human resources. Being an operations manager contains a lot of responsibilities and activates in the organization, which contribute to give good service. * Strategic objective: Operations managers must clearly understand the goals of the organization and develop vision in order to achieve them, which also involve translating the goals into implications. * Operations strategy: There are numerous decision-making involved with operations, it is important that operations manager should have a set of guidelines that are connected with organization’s...

Words: 1699 - Pages: 7