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Mansoor Ali Cv

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Submitted By ZeeshanAzhar
Words 536
Pages 3
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Mansoor Ali
19-W, Abbas Street, GulghastColony, Multan 60000, Punjab, Pakistan.
Mobile:+971 52 7919 604 / E-mail:Mansoorali.meet@gmail.com

Pursue a challenging career in a leading and progressive organization. Providing ample growth and learning opportunities to contribute positively towards its goal to the best of my expertise and to further enhance my professional skills.
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ORGANISATIONAL EXPERIENCE Tenure | Company Name | Designation | Since Dec 2009 | Suzuki Fort Motors, Multan. | Customer Care Manager
I.T. Manager |

Job Profile: * Attended all trainings from Pak Suzuki Motor Co. Ltd. (I.T. & Customer Care Management). * Maintain customer inquiry record. * Maintain walk in customer record. * Manage calls to customer regarding dealing of sales staff. * Solve customer problems regarding after sales service. * Maintain DMIS (Dealer Management Information System). * Establish DMIS networking to sales executive desk. * Maintain networking system at dealership. * To assist regional office for required information. * To coordinate accounts, sales & parts regarding DMIS. * Troubleshooting of I.T. network. * To provide all necessary information received from PSMCL (Pak Suzuki Motor Corporation Limited).

Tenure | Company Name | Designation | Aug 2006-Dec 2009 | Suzuki Multan Motors, Multan. | I.T. Coordinator |

Job Profile: * Feed the data of sales & service in DMIS. * Coordinate the I.T. system incharge & system operations. * Installed the desk I.T. systems.
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CORE COMPETENCIES | * Client Relationship Management * Managing customer complaints & operations, forwarding customer instructions to the concerned department & ensuring customer satisfaction by achieving delivery & service quality norms. * Understanding customer requirements & suggesting the most viable solution and cultivating relations with them for customer retention & securing repeat business. * Quality Compliance * Setting out quality standards for various operational areas, ensuring a high-quality customer experience, and work processes. * Creating awareness for driving the process improvement strategy & methodology; ensuring maximum operational efficiency.

* Team Management * Training, leading & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets. * Creating and sustaining a dynamic environment to foster development opportunities and motivates high performance amongst Team Members.

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QUALIFICATIONS |
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2012 B.A. -in process.
2009 F.A. from Govt. College Bosan Road, Multan.
2007 Diploma in Computer Science from MIMS, Multan.
2007 IELTS from British Council.
2005 S.S.C. Science from Multan Public School, Multan.
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IT SKILLS |
Proficient in windows 2000, XP, windows 7, Ms Office, Internet , email.
Knowledge of office systems & procedures.
Installation of MS Windows XP, Vista, 7 & software skills.
Knowledge of web design.
Knowledge of video editing e.g. Windows Movie Maker.
Knowledge of computer networking and maintenance.
Knowledge of computer hardware & software..
Troubleshot any kind or network LAN, WAN, WLAN
Deal with any system or application software
Aware of DMIS & CRM Software database and client workstations
Computer Hardware repair and maintenance
Able to work with data entry applications
Working capability in any condition
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AWARD ACHIEVEMENT |

* Got certified & awarded for best Customer Care Manager. * Achieved Customer Care Manager Certificate in 2010. * Achieved Customer Satisfaction Certificate/Award in 2010 & 2011. * Participated in Thailand Conference in 2012
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PERSONAL PROFILE |
Father’s Name : Shahab-ud-din
Date of Birth : 17 August 1988
Gender : Male
Marital Status : Married
Nationality : Pakistan
Languages Known : English & Urdu.
Visa Status : Visit Visa (valid till 07-03-2013)

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