Lance, the Consultant, tasked with looking into the role played by the Human Resource Management in Maple Leaf shoes Limited employed a plan that had its strengths and weaknesses. First, Lance takes an active step in attempting to interview the organization's senior managers to have an insight on their understanding of the company. He, however, does not succeed to interview all the directors. Lance uses questions that have a positive tone thus allowing the managers to express themselves, for instance, "What are the major challenges facing Maple Leaf Shoes in the next five years?" (Das, 2002, p. 80). Additionally, Lance appears to work under the conviction that meeting of the client's expectations marks the effectiveness of the Human Resource Department.
Lance opts to use personal interviews whose primary goal is to gather relevant and useful information in understanding the role of the human resource department. He, however, fails to get more useful information as he uses a short question checklist that does not assist in understanding the function of human resource. It is also hard to make a conclusion on the issues he uses as he adopts a free response format that does not allow for comparison on the answers received. Lance also fails to meet with all the managers thereby making his meeting with Clark, the firm's president, less important given that most of the interviews faced several disturbances like receiving phone calls. Additionally, he is not yet well versed with the daily problems facing staff and the human resource manager. As such, he appears less prepared to deliver a conclusive study that will help maple leaf Ltd. solve its problems in Human Resource department.
It is important to note that Lance did not make an effort of meeting with the subordinate staff, union officials and other employees who are the main reason for the setting up of the human