...stream mapping in fast food restaurants Imran Khan Afridi1, Asim Khan1 1 Nust Business School, NUST, Islamabad, Pakistan (1imranafridi@live.com 1asim_3mba@yahoo.com) Abstract - The aim of this paper is to present that how Value stream mapping (VSM) can be applied to restaurant industry and especially fast food sector. The purpose was to identify wastes and how these can be reduced and/or eliminated by the help of value stream. A case study in Pakistan based restaurant has been carried out to illustrate this. A current state value stream map has been developed. Value stream map highlights opportunities to improve wastes and problems along the restaurant supply chain. Results indicated a non value adding steps of 29% at the processing. Value stream can be readily applied to restaurant industry. Keywords – Value stream mapping, Restaurants, Pakistan I. INTRODUCTION Lean manufacturing organization will think more on its customers rather than about running machinery to maximize capacity in order to cover labor and overhead costs. A study by [1] indicates that lean manufacturing can result in a 50% reduction of human effort, tools investment and manufacturing space. This paper will examine how time and cost reductions can be made along the restaurant supply chain in the restaurant industry by the help of Value stream mapping to analyze the processes involving in the making and identifying key areas of waste and probable solutions to overcome these. Value stream mapping helps...
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...Value Stream Mapping Prof. N.Raghavan Value Stream Mapping (VSM) Definitions • Value: What the Client wants from the process • Value stream: Includes all the processes and activities used to design, produce and deliver the product or service to the Client. --- All the steps – both value added and non value added – required to take a product or service from its raw materials state into the waiting arms of a happy customer. • Value Stream Map: Special type of flow chart that uses symbols from the “Language of Lean” to depict and improve the flow of inventory and information. Typ. VSM Value Stream • “Whenever there is a product for a customer, there is a value stream. The challenge lies in seeing it.” -Learning to See, Lean Enterprise Institute VSM • Value stream mapping is a lean manufacturing technique used to analyze and design the flow of materials and information required to bring a product or service to a consumer. • VSM is a technique for identifying value-adding activities and eliminating nonvalue adding activities to optimise processes • Activities are generally divided into three categories: – (1) non-value adding (NVA); – (2) necessary but non-value adding (NNVA); and – (3) value-adding (VA). • In a formal sense, two depictions of the status are made: – Current state of VSM (CVSM) – Future state of VSM (FVSM) • Each scenario is depicted pictorially using standard symbols • We have to work on moving from CVSM to FVSM ...
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...Mapping a Process Understanding y g your p processes Why map your process? The flowcharts in procedures and quality manual show how the process should be. Process mapping is the detailed be mapping of the real process. Process maps: • Bring clarity to complex processes • Highlight non-value adding activities • Start the process of thinking about improvements Versions of a map Any Process Has At Least Three Versions What You THINK It Is What It ACTUALLY Is Hidden work What it SHOULD Be What the procedure says What the operator does What the future state can be Map what it really is not what you think it is! p y y What actually happens – Spaghetti Diagram Part no 3102336 V.D.F. 4295-01 4295-02 4295-03 MARKING WASH SPAG GHETTI DIAGRAM Area: RAW MAT'L • • DEBURRING BENCH • • 3 2 • FINAL INSP. • • • 2 • GRINDER 3220 2 PAINTING J&S 3148 FADAL 5139 • • BLAST • • H.T. INSP. HEAT TREAT LATHE 4400 • • 2 • DISTANCE OF PARTS INTERNAL EXTERNAL TOTAL 116 490 606 METRES F.P. STORES • •• VERT SHAPER 12008 Team: • . S.T.I. M.P.I . What actually happens – Spaghetti Diagram Goods Inwards Warehouse 1. Prod’n m/c Material store Material store Material cart 2. Prod’n m/c Material cart Q QS Material distance = 1,230 M QC distance = 400 M Production Area Lead time = 5 days SIPOC Diagram Suppliers Inputs Process Outputs Customers •External...
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...In any field, the competition between the same types of companies is usual. In the same way, as time passes, the restaurants were in search of new method to beat out their competitors. Restaurants are the organizations where customer satisfactions plays a pivotal role. Thus it is highly important for the restaurant managers to provoke a free flow of work. China wok is one restaurant which is very close to the SEMO campus. As there are more number of chinese students coming every semester, the demand for this restaurant is huge. But this restaurant runs with longer lead time and cycle time. Thus, it leads to higher cost and more waiting time which is affecting the restaurant’s business. Value Stream Mapping is put into practice at China Wok by first identifying the various steps in the process. Then current state at China Wok will be identified and examined. Discussions/ meetings will be conducted with the workers and manager along with few interviews. Data will be gathered from them. Current State Value Stream Map is developed with the help of the collected data and information. It provides the current steps information, and also the information required to ship the final products (Jones & Womack, 1996). Cycle time and lead times are then calculated. Non-value added and value added activities are also recognized. VSM will be developed by removing the non-value added activities and wastes. Microsoft Excel and Microsoft Visio are used as a part of the research, to draw the current...
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...Value Stream Mapping 1 Value Stream Mapping Definition • Value Stream Mapping (VSM): – Special type of flow chart that uses symbols known as "the language of Lean" to depict and improve the flow of inventory and information. 2 Value Stream Mapping Purpose • Provide optimum value to the customer through a complete value creation process with minimum waste in: – Design (concept to customer) – Build (order to delivery) – Sustain (in-use through life cycle to service) 3 Why ? • Many organizations pursuing “lean” conversions have realized that improvement events alone are not enough • Improvement events create localized improvements, value stream mapping & analysis strengthens the gains by providing vision and plans that connect all improvement activities • Value stream mapping & analysis is a tool that allows you to see waste, and plan to eliminate it 4 What Is Value? • A capability provided to a customer – of the highest quality, – at the right time, – at an appropriate price, as defined by the customer. • "Value" is what the customer is buying 5 What Is Value Stream Analysis? Planning tool to optimize results of eliminating waste current state VSM future state VSM + + Lean Basics = 6 Value Steam Mapping Steps Next Future State Future State Current State Original State 7 Apply Five Simple Principles • Specify value from the standpoint of end customer • Identify the value stream for each product...
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...Abstract - The aim of this paper is to present that how Value stream mapping (VSM) can be applied to restaurant industry and especially fast food sector. The purpose was to identify wastes and how these can be reduced and/or eliminated by the help of value stream. A case study in Pakistan based restaurant has been carried out to illustrate this. A current state value stream map has been developed. Value stream map highlights opportunities to improve wastes and problems along the restaurant supply chain. Results indicated a non value adding steps of 29% at the processing. Value stream can be readily applied to restaurant industry. Keywords – Value stream mapping, Restaurants, Pakistan I. INTRODUCTION The concept of fast food goes back half a century, yet has found its way into the Pakistani market only a decade or so back. With the introduction of many foreign brands finding their way into the country, in the late nineties, the Pakistani market has finally become accustomed to manufacturing and providing service in such a way that goes around the wholesome fast paced scenario. As time has passed, Pakistani restaurants have picked up the technique to play alongside the foreign players. Now we can see that many local brands have established their image on the fact that they provide not only locally designed food, enveloping the fast food concept. Hence we can say that fast food has evolved and redesigned the whole Pakistani restaurant market. In the past five...
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...Prof. Arthur Archer 01/13/12 Mapping The author’s definition of mapping goes far and beyond the basic definition of the word. From the first sentence of his paper, James Corner sets up the reader and accurately introduces his intentions of redefining what mapping is; “Mapping is a fantastic cultural project, creating and building the world as much as measuring and describing it.” The introductory paragraph mentions the “agency” of mapping. It is not until later in the reading that one begins to understand what is meant by the “agency”. The intentions become clearer once we define the term agency. The dictionary Merriam-Webster defines the operation as “the capacity, condition, or state of acting or of exerting power” and in an instrumentality sense: “a person or thing through which power is exerted or an end is achieved”. So as Mr. Corner later describes maps have an immense power over us, of how we view the world, what things are important to us, and in turn the maps we create have the power to guide us in certain direction, or from a certain point of view. At times Corner speaks about agency of mapping as if he feels that it should become a field of study as a whole, because of all the different elements that it envelopes; the study of natural processes and historical context to name a few. That the creation of a map should not be simply to record or trace. A map is a collection of data that represents information gathered during mapping. According to Corner a map is much...
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...Mapping Matrix from - CHC50908 Diploma of Children's Services (early childhood education and care) to - CHC50113 Diploma of Early Childhood Education and Care This mapping tool only includes additional training and assessment requirements for each unit. Changes to wording or additional words are highlighted in bold type Unit of competency: CHCECE023 Analyse information to inform learning SupersedesCHCPR509A - Gather, interpret and use information about children Elements of Competency/Performance Criteria 1. Gather and document information about children Changes Gaps to address in transition 1.1 Undertake observations and gather detailed information about children’s learning, using a wide range of approaches Changed wording 1.2 Ensure the assessment methods and tools used to gather information consider assessment principles New criteria 1.3 Gather information and observations over time and in a variety of spaces 1.4 Include the voices of educators, children, peers, families and other professionals where appropriate 2. Monitor children’s learning & development Changed wording New criteria 2.1 Use information and observations to analyse and monitor children’s strengths, interests, relationships and learning in conjunction with the approved framework’s learning outcomes New criteria 2.2 Identify children who may need additional support in order to achieve particular learning outcomes New criteria 2.3 Use summative...
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...ARUGMENT MAPPING Week three assignment #1 Lionel Gantt Dr. Andre Lee PAD-520 Strayer University 04/25/2016 Create an argument map based on the influence diagram presented in Case 1.3 and complete all the criteria provided in the exercise, beginning with this claim: “The U.S. should return to the 55- mph speed limit in order to conserve fuel and save lives. Make a contention map taking into account the impact chart exhibited in Case 1.3 and finish every one of the criteria gave in the activity, starting with this claim: "The U.S. should come back to the 55-mph speed limit so as to moderate fuel and spare lives." "The law was a reaction to the 1973 oil ban, and its plan was to decrease fuel utilization. In the year after the National Maximum Speed Law was sanctioned, street fatalities declined 16.4%, from 54052 in 1973 to 45196 in 1974" (eric.ed.gov). In 1974, the government passed the National Maximum Speed Law, which confined the most extreme allowable vehicle speed farthest point to 55 miles for each hour (mph) on every single interstate street in the United States. As indicated by the Environmental Protection Agency, "you can accept that every 5 mph you drive more than 50 mph resemble paying an extra $0.25 per gallon for gas, in extra; driving every vehicle achieves its ideal efficiency at an alternate velocity; gas mileage for the most part reductions quickly at paces above 50 mph"(colostate.edu). Forceful heading to incudes; speeding, quick increasing speed and...
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...Competency Mapping Introduction A lot is going on in recent times on the issue of competency mapping. A lot of resource is spent and consultants are invited to do competency mapping. Competency mapping is gaining much more importance and organizations are aware of having good human resources or putting the right people on right job. Competency mapping is important and is an essential exercise. Every well managed firm should have well defined roles and list of competencies required to perform each role effectively. Such list should be used for recruitment, performance management, promotions, placements and training needs identification. In performing or carrying out work, it is essential that the required job skills first be articulated. This information not only helps to identify individuals who have the matching skills for doing the work but also the skills that will enhance the successful performance of the work. Yet often to perform well, it is not enough just to have these skills. It is also critical to complement the skills with the necessary knowledge and attitudes. For e.g. the necessary knowledge will enable an individual to apply the right skills for any work situation that will arise while having the right attitude will motivate him to give his best efforts. These skills, knowledge and attitudes required for the work are usually collectively referred as competencies. What is Competency? Competency is an underlying characteristic required to perform a...
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...COMPETENCY MAPPING A competency is an underlying characteristic of an individual which enables him/her to deliver superior performance in a given situation. Competencies consist of clusters of knowledge, attitude and skill set. Competency mapping is the assessment of employee skill set as an individual and as part of a team. Competency mapping is a process of identifying key competencies for a particular position in an organization, and then using it for job-evaluation, recruitment, training and development, performance management, succession planning, etc. Competency mapping is about identifying behaviors and personal skills which distinguish excellent and outstanding performance from the average. It also involves identifying key competencies required by a team at a lower level and by the organization as a whole to achieve desired results. Competency mapping generally involves examining two areas i.e. emotional intelligence and other individual strengths like decision making, team work, performing under pressure etc. Steps in Competency mapping 1) Role Competencies To start at the basic level we need to understand and define role and role competencies mean a set of competencies required to perform a given role, each competency further has a skill set. a) Identification of Role Competencies i) Structure & list of roles. ii) Definition of roles. iii) Job description. iv) Competency requirement. b) Structure and List Roles: i) Organizational structure study and examination...
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...Mind mapping is a useful tool when writing a paper. Mind mapping helps formulate ideas, organize thoughts, and generate direction for a main topic. When writing a paper, information and flow are important to express thoughts most effectively. In this exercise, you will be using a Mind Mapping Template to help you plan your first essay. The first template is a thought bubble template that is more circular thinking. The second is an outline template which is more linear thinking and is more reminiscent of a traditional outline. They both yield the same end result, but the angle of approach is different. Choose whichever one fits you best. Or, if you typically use a traditional outline format, you may continue to do so. The idea is simply to ensure that you use the tools available to construct a coherent and cohesive essay. Copy whichever template you prefer to a Word document. Type over the existing text and fill out each form with one main idea, subtopics, and details of each subtopic. The number of subtopics can be expanded for large papers, and contracted for small ones. The list of details is flexible as well. In general, you want to have a minimum of three subtopics and three details. Mind mapping can also be used as a very effective means for developing presentations, decision making, and planning, among other things. There are a number of websites that present innovative ideas on mind mapping and outlining. Some even offer other templates and free software...
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...1) The key software application used by the Tea Collection company The software used by the company are: • A website on which customers can shop online • Design software to create the patterns, prints, and the clothes in general. • A geographic data map software: to target new selling areas. Based on geo-mapping, the software selects the zones that are not saturated with children clothing stores, and correspond to the demographic and social characteristics of the brand. It is then possible to narrow where to implant new stores. • A website especially for retailers to place orders over directly on the Internet. 2) How does geo-mapping software help the company grow? Explain how sales representatives use the results of the geo-mapping system. In the case of Tea Collection, we have seen that geo-mapping software helped the company to target new selling area, by sorting zones by level of activity, saturation rate of children clothes and demographic specificities. Geo-Mapping is one of the most popular data representation techniques as it allows companies analyse an area without spending too much money having to travel to that location and carrying out surveys wasting precious time and money. Geospatial analysis captures, stores, manipulates, analyses and presents all types of spatial or geographical data, using spatio-temporal information, according to what the user is looking for. The data representation is quite interactive, where the user can define the...
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...Monique Nguyen 4-26-15 RD4 (without full discussion) Abstract Utilizing individuals’ cognitive maps (CM) of the neighborhoods where they live and work provides insight into how they traverse and utilize resources in those regionslocations. CMs are particularly useful for developing personalized obesity control and diabetes prevention programs by identifying gaps between resources and health. Cognitive mapping of program participants and their families will help identify features of their home, work, school, and community environments salient to them. Health navigators will be able to better support participants with information regarding various resources in the community (e.g free screenings, health fairs, nutrition classes, physical...
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...Chapter 28 The Relationship Mapping Tool is used to map key relationships and how each could impact performance. Relationship Mapping helps determine and achieve goals, who will be affected by the achievement of the goals, who will help or hinder the goals, and determines the best possible tactics for damage control. As a coach, this tool can help the client with clarity and focusing on the direction and the future. Leadership Point Of View is credo that encompasses not just the leader’s vision for the work but also shares personal background that has influenced the leader’s beliefs and expectations about leadership. As a coach, you lead by example. Coaches need to make sure they have good positive qualities that are impressive. Coaches have to make sure they are inspiring and what they do helps the client’s learn a lesson. Chapter 29 Feedback has always been an important skill for leaders and employees. Employees need to know how they are doing. They need to know if their performance is in line with what the leaders expect. Feedback can be a learning tool. Employees need to learn what they are doing wrong and what needs to be changed to meet the leader’s expectations. Leader’s can also benefit from feedback from their employees. Employees can provide useful input on the procedures and processes that can improve the overall effectiveness. FeedForward can be more useful than feedback as a developmental tool. Feedforward helps people envision the future and not a...
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