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Market Share

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Increasing market share and profit

I. Strategies

1. Selling more to existing customers

- Encourage more frequent buying

Increase market share by getting customers to buy more frequently. If research shows customers buy at a particular time, make contact with them just beforehand. Adding value to products and services to ensure repeat business, adding to a service at little cost that is useful to your customers

- Get customer to spend more

Encourage customers to buy a premium product or service that better meets their needs and provides a superior return. Offer purchase incentives and price promotions on items that they usually buy from competitors, such as 'buy one get one free' or 'buy for ten months and get two free'.

2. Getting old customers back

- Find out what changed

Identify why customers stopped buying. Consider whether product or service is:

• no longer necessary

• too expensive

• unsatisfactory

• being beaten by a competitive offer

- Rebuild contact with customers

Try to have some form of regular contact e.g. monthly or quarterly phone calls, formal or informal visits to customers, mailshots or email newsletters - so that customers don't feel they are being ignored and look elsewhere. Rebuild contact, understand, focus on customers’ needs, e.g a letter expressing regret that they have stopped buying and making them a time-limited offer.

- Make new offers to tempt

Consider ways to make business more appealing.

Consider a time-limited discount to encourage customers to start buying again, e.g 20 per cent off for three months.

Ask what company could do to make it meet customer's expectations and assess if it is possible and profitable to adapt service for the former customer.

3.

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