Premium Essay

Marketing Defined

In:

Submitted By nwel
Words 891
Pages 4
(c) N Wellman 2010

L1
OHT 1.1

The marketing concept and philosophy
Brassington and Pettitt
(heavily modified)
Brassington and Pettitt: Principles of Marketing, 3rd Edition

(c) N Wellman 2011

1

OHT 1.2

Learning Objectives




Understand marketing as a strategic process in support of achieving organisational aims Recognise the processes within the marketing model and how this is operationalised via the marketing mix

Brassington and Pettitt: Principles of Marketing, 3rd Edition

(c) N Wellman 2011

2

OHT 1.3

Marketing defined
Marketing is the management process responsible for identifying, anticipating, and satisfying customer requirements profitably.
(CIM, 2001)

"Marketing is the activity, set of institutions and processes for creating, communicating, delivering and exchanging offerings that have value for customers, clients, partners and society at large. (AMA, 2005)
Brassington and Pettitt: Principles of Marketing, 3rd Edition

(c) N Wellman 2011

3

1

(c) N Wellman 2010

OHT 1.4 Corporate/social responsibility(CSR) Societal and ethical marketing

need ways to SOCIETY attract and welfare retain customers

good ethics raises market share and profits

Brassington and Pettitt: Principles of Marketing, 3rd Edition

CONSUMER satisfy needs

legislation and Co responsibly regulation- wages, to contributes to society’s SOCIETAL working condition, pollution etc well being MARKETING

Kotler
(c) N Wellman 2011

COMPANY profits

4

OHT 1.5

Alternative definitions
Grönroos 1997 Marketing is to: ….establish, maintain and enhance relationships with customers and other partners ….at a profit … so that the objectives of the parties involved are met. This is achieved by mutual exchange ….and fulfilment of promises.
(c) N Wellman 2011

Brassington and Pettitt: Principles of Marketing, 3rd Edition

5

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