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Marketing Mix

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Targeting
Coffee consumption in the U.S. has been trending down since 1960’s. So Starbucks was extremely cautious in selecting its target markets. A target market, according to Kotler and Armstrong (2004), consists of a set of buyers who share common needs or characteristics that the company decides to serve. The decision of selecting target segments can be assessed by looking at market factors, competitive factors, and political, social, and environmental factors (Jobber, 1995). Price, bargaining power of customers and suppliers and barriers to entry all comes under the market factors, and in the case of Starbucks, their coffee was expensive and they were trying to re-create a new coffee culture in America. Hence, they have low barriers for entry. Since they were extremely careful in each step of coffee making, they tried to maintain a long-standing relationship with their suppliers (Stanley, 2002) and similarly they did not have any real competition threats. Starbucks targeted office workers, with middle to high incomes, who had a desire to purchase premium products.
Schultz wanted Starbucks to become the ‘Third Place’, the place between home and work where people could gather, relax and interact with one another. So they were vigilant about their quality control to meet the high expectations. Also they paid a great deal of attention to the details of the store everything from the layout, to the furniture, to the music. Moreover, they were in the ‘introduction’ stage in the product lifecycle. Another approach to the market, known as differentiated (or segmented) marketing, approach the mass market by designing separate products and marketing programs for the different segments (Boyd & Walker, 1990).
Product
Starbucks tried to position themselves as a premium product in the coffee industry by creating a high standard, introducing innovative products and

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