Dorothy Lucas Marketing Plan for S.T.E.P.S Marketing Management June 3, 2014 Table of Contents 1. Executive Summary --------------------------------------------------------- 3 2. Situation Analysis --------------------------------------------------------- 5 3.1 Market Summary ------------------------------------------------------- 5 3.2 SWOT Analysis ------------------------------------------------------- 7 3.3 Competition ------------------------------------------------------- 8 3.4 Product Offering ------------------------------------------------------- 8 3. Marketing Strategy ------------------------------------------------------- 9 3.1 Mission ------------------------------------------------------- 9 3.2 Marketing Objectives ------------------------------------------------- 9 3.3 Financial Objectives ------------------------------------------------ 9 3.4 Target Markets ------------------------------------------------ 10 3.5 Positioning ------------------------------------------------ 10 3.6 Strategies ----------------------------------------------- 10 3.7 Marketing Program ----------------------------------------------- 10 Pricing Distribution Advertising and Promotion Customer Service 3.8 Marketing Research --------------------------------------------------11 4. Financials --------------------------------------------------------------------11 4.1 Break-Even Analysis -----------------------------------------------------11 4.2 Sales Forecast -----------------------------------------------------------12 4.3 Expense Forecast -------------------------------------------------------12 5. Controls