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Marketing Plan

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Company Introduction, Market Segmentation, and Product Positioning

Clifford Clarke

Dr. White

MKT 500

04/28/2013

Company Introduction, Market Segmentation, and Product Positioning
Service Description and Situational Analysis In the competitive business environment, organizations have to deal with the complexity of rising customer expectations and greater workspace demands. Managers of any organization are challenged with the need to continually motivate employees to sustain high levels of customer satisfaction. According to Stershic, author of the book “Taking Care of the People Who Matter Most, the employees are truly the most powerful medium for conveying the brand to customers (Stershic, 2008).
Employer sponsored wellness programs have been on the rise in recent years; according to a survey conducted to 361 organizations in the Chicago area by the Rush University Medical Center, the organizations are highly interested in engaging employees in healthier behaviors by encouraging healthier lifestyle habits. The organizations are realizing that implementing wellness initiatives has the potential to boost productivity and reduce indirect medical costs (Rush University Medical Center, 2012). Organizations such as Johnson & Johnson have embraced health and wellness programs towards reducing risks such as unhealthy eating, physical inactivity, and obesity among their employees, using these programs to establish company-wide performance goals (Johnson & Johnson, 2012).

Figure 1. Johnson & Johnson health and safety indicators.

This philosophy of caring for employees is the cornerstone of The Magnificent Mile of Wellness. The Magnificent Mile of Wellness is a Chicago-based company providing leisure, wellness, and recreational services for the employees of our corporate partners. The company’s strategic mission is to provide a secure, comfortable, and relaxed environment in which corporate employees can have a place to take advantage of on their lunch times and/or breaks by engaging in activities that will assist in relieving the stress associated with their personal and work environments, as well as promoting a healthier way of living. The Magnificent Mile of Wellness has also created its own wellness drink called Magnificent Life Juice that promotes energy and health which is bottled up into a tasteful beverage which consumers will be sure to love.
Customers that come to The Magnificent Mile of Wellness will have access to the following services: * Juice bar with organic deli * Weight management and nutrition programs * Wellness professionals to support individual lifestyle changes * On-site trained medical personnel * Private rooms with message services * Employee Assistance Program(EAP) providing counselors and therapist * TV rooms * Private phone cabins * Public computers * WI-FI * Personal lockers * Pool tables, foosball tables, and other game tables
The overall marketing strategy is not only aimed at increasing customers and sales, but also focused on developing strong partnerships with associated partners and increasing the overall health and wellbeing of the future workforce of tomorrow.
Foreign Market
The Magnificent Mile of Wellness is looking to tap into a foreign market which is currently shifting towards the promotion of healthier lifestyles. After researching different markets we have decided that the Western European market would be an ideal fit for our services and product. There’s an overall sense of healthy living in this area and we feel that we can bring our wellness concepts to these groups and receive much interest from businesses and the general community.
Target Market and Segmentation
Location
The Magnificent Mile of Wellness will be located in the heavily populated area of downtown Chicago; specifically in the Aon Center at 200 E. Randolph St. Chicago, Illinois.
The firm will primarily be looking to partner with organizations with operations in the health and well-being industry. This is based on the commitment of these types of organizations towards the delivery of quality care to the people, which can be reflected by giving priority to the wellness of their own employees; therefore representing reduced entry barriers for the company. According to the Economic Census in 2007, the Chicago Metro Area was ranked 3rd among U.S. metros in the number of businesses in the Health Care and Social Assistance sector with 23,636 establishments (Economic Census, 2012). Therefore, this location will allow the company to increase awareness among potential partners and customers. Our bottled drinks will be sold in grocery and convenient stores throughout the US, some examples include Wal Mart, 7 Eleven, and Food lion.

Figure 2. Health care and social assistance businesses in Chicago Metro counties: 2007. This figure illustrates the counties with higher number of businesses in Chicago metro area.

The company’s expansion strategy is broken down into three proposed phases, aligned with the company’s core mission and objectives:
Phase one: (United Health Care) - The company’s main focus will be on developing a long lasting positive relationship with United Health Care. After the first successful year of operations, The Magnificent Mile of Wellness will look to expand its brand by offering their services to other firm’s within the AON center.
Phase two: (Health industry companies) - The company’s main focus will be on developing partnerships with various firms within the health and service industries. This will leverage the expansion goals of the company and assist the objective of promoting a healthier workforce.
Phase three: (Everyone) – The company’s main focus will be on developing lifelong relationships with not only businesses in the health and service industries, but all companies of different sectors and industries.
Market Size and Trends
According to the Bureau of Labor Statistics, industries and occupations related to health care, personal care and social assistance, and construction are projected to have the fastest job growth between 2010 and 2020. The health care and social assistance sector is projected to gain the most jobs (5.6 million), followed by professional and business services (3.8 million) (Bureau of Labor Statistics, 2012).
In addition, the businesses corresponding to the Health Care and Social Assistance are accounted for 11% of the market; which represents the third largest industry in the Cook County.
This figure illustrates the number of businesses, classified by their corresponding industry, and the percentage that this number represents in comparison with the total number of businesses in Cook county
Target Audience
As an introductory strategy for the company, The Magnificent Mile of Wellness’s target market consists of the major corporation of United Health Care, located in the downtown area of Chicago. Because the company is located in a corporate environment it will primarily focus on middle aged working individuals with the following demographic and psychographic characteristics: * Ages 24-65 * Single/Married * Middle-high Income individuals * High School Graduates or higher level of education * Individuals seeking to improve their overall health, and productivity at work
The Magnificent Mile of Wellness’s research staff conducted a market research study which revealed the following: * 77% of individuals said they would like more time for lunch * 85% of individuals said they would like a more convenient facility to enjoy their free time * 92% of individuals said they would like to decrease their stress levels * 89% of individuals said they felt if they were healthier they would be more productive at work
The above results confirm the pre conceived notion that the proposed target market that The Magnificent Mile of Wellness intends to reach will not only be receptive but warrants the services that The Magnificent Mile of Wellness will render.
Market Position
Even though organizations have started to offer and sponsor wellness programs to their employees, there are still many organizations that do not have the resources to provide these types of services. For instance, according to the Bureau of Labor Statistics, only 57% of small establishments (those with fewer than 100 employees) provide access to medical care benefits.
Figure 4. Large, medium, and small establishments: Access to selected benefits, private industry, March 2012 (Bureau of Labor Statistics, 2012).
The information from figure 4 shows that The Magnificent Mile of Wellness is an affordable way to integrate the employer sponsored wellness programs in organizations of any size. By specializing in providing the services described in this document, The Magnificent Mile of Wellness can generate valuable knowledge and experience that can be used to provide the benefits of an economy of scale; therefore be the outsourcing company for the leisure and recreation spaces for the corporate workforce in the US.
The main competition for The Magnificent Mile of Wellness is composed of businesses operating in the Accommodation and Food Service Industry. In the Cook County in Chicago, which is the county in which The Magnificent Mile of Wellness is located, there are approximately 11,000 firms in the Accommodation and Food Services Industry, making this industry the fifth largest in the county (US Census Bureau, 2012). The businesses of this industry that represent the main competition for The Magnificent Mile are the following: * Restaurants * Cafeterias * Snack and non-alcoholic beverage bars * Spas
In addition to these businesses, one of the main attractions of the Cook County is the Millennium Park, with approximately 3 million visitors per year, which offers several activities such as concerts, festivals, and exhibitions among other events throughout the year (Explore Chicago, 2012). Even though the Millennium Park does not offer all the services offered in The Magnificent Mile of Wellness, it can be considered as a substitute service and therefore a competition.
SWOT Analysis
By offering services that are unique and most importantly convenient, The Magnificent Mile of Wellness will be able to create a strong brand name that will promote long-term partnerships, enabling the company to overcome many of its weaknesses and threats. By focusing on the competitive advantages that the company has, The Magnificent Mile of Wellness will be able to capitalize on its strengths which will lead to realizing its opportunities. Strengths | Weaknesses | * Social responsibility focused on the health and wellness of the people * Affordable cost integrated as part of the employee benefits * Introductory strategy focused in the 3rd largest industry in the Cook County (Health care and social assistance) * Contacts with the network of decision-makers within United Health Care * Privileged location of the facilities which represents an important convenience factor for the customers * Team composed of a diversity of backgrounds and skills | * New service to market; which requires to educate the target market * No brand recognition * Partner dependent * Limited budget * High number of regulations with which to comply | Opportunities | Threats | * Expansion Opportunities * The brand can be extended regionally and nationally * Growing demand on employer sponsored wellness programs * Increasing work force * Specialization of services that provides the benefits of an economy of scale (outsourcing services) | * Competition * Poor relations with partners * Resistance to hire the services of the company due to low availability of fundsRecession could encourage customers to choose less costly options * Low profits due high expenses required to provide the services and space * Due to struggling economy, there is low availability of excess funds |

Differentiation
The differentiation of The Magnificent Mile of Wellness is the uniqueness of the mix of services offered; which are intended to promote a healthier lifestyle of the people, reducing stressors associated with work and home life, and thus increasing the productivity and overall job satisfaction feeling of the customers.
The location of the facilities provides an easy access for the customers, allowing them to get the most out of their lunch and break times, avoiding the lost time of commuting and traffic delays that are normally associated with lunch hours.
In addition, the partner companies of The Magnificent Mile of Wellness can attract and retain talents in their companies by including the leisure and recreation spaces, provided by The Magnificent Mile of Wellness, as part of their benefit packages.
Finally, aligned with The Magnificent Mile of Wellness’s mission of improving people’s lives, the company has confidence in generating a cycle of wellness that starts with the direct customers and spreads to those around them: coworkers, neighbors, families, and the economy in general.

References
Aon Center. (2012). The Neighborhood. Retrieved July 2012, from Aon Center: http://www.aoncenter.info/main.cfm?pid=yourneighborhood&img=restaurants&sid=neighborhood&CFID=10067815&CFTOKEN=33966539
Bureau of Labor Statistics. (2012, July). Employee Benefits in the United States – March 2012. Retrieved August 2012, from Bureau of Labor Statistics: http://www.bls.gov/ncs/ebs/sp/ebnr0018.pdf
Bureau of Labor Statistics. (2012, February). Employment Projections: 2010-2020 Summary. Retrieved July 2012, from Bureau of Labor Statistics: http://bls.gov/news.release/ecopro.nr0.htm
Economic Census. (2012, Jun). Economic Census. Retrieved July 2012, from United States Census Bureau: http://www.census.gov/econ/census/snapshots_center/
Explore Chicago. (2012). Millennium Park. Retrieved July 2012, from Exmplore Chicago: http://explorechicago.org/city/en/millennium.html
Johnson & Johnson. (2012). Employee Health and Wellness . Retrieved August 2012, from Johnson & Johnson: http://www.jnj.com/responsibility/ESG/Social/Our_Employees/Health_and_wellness
Rush University Medical Center. (2012, March). Employer-Sponsored Wellness Programs on the Rise. Retrieved August 2012, from Rush University Medical Center: http://www.rush.edu/webapps/MEDREL/servlet/NewsRelease?id=1572
Stershic, S. F. (2008). Taking Care of the People Who Matter Most.
US Census Bureau. (2012, June). County Business and Demographics. Retrieved July 2012, from US Census Bureau: http://www.census.gov/cbdmap/
US Department of Health & Human Services . (2012). Regulations. Retrieved July 2012, from US Department of Health & Human Services : http://www.hhs.gov/regulations/index.html

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...Party Time! Marketing Plan Final Draft P.P.E (Party Planners Express) Joseph Waldrup 8-26-13 Table of Contents 1.0 Executive Summary……………..4 | 2.0 Situation Analysis Overview……….…4-6 2.1 Market Summary…………..6-7 2.2 SWOT Analysis………….7-9 2.3 Competition………………9-10 2.4 Product (Service) Offering………..10-11 2.5 Keys to Success………………….11-12 2.6 Critical Issues…………………12 | 3.0 Marketing Strategy Overview ……..12-133.1 Mission……………………14 3.2 Marketing Objectives……………14-16 3.3 Financial Objectives………………16-17 3.4 Target Markets……………………..17-18 3.5 Positioning…………………..18-19 3.6 Pricing Strategies………………..19-20 3.7 Marketing Attack Strategies…………..20-22 3.8 Marketing Research…………………22-24 | 4.0 Controls Overview………..24 4.1 Marketing Organization…………….26-27 4.3 Contingency Planning………………..27-28 | 5.0 Conclusion………………………….28 |  References…………………………….29 | 1.0 EXECUTIVE SUMMARY Party Planners Express (PPE) is a party planning company specializing in satisfying customers. PPE will offer exceptional services to children from ages 2-16. The mission of the Party Planner is to provide customers with the highest level of party planning. We exist to attract and maintain customers. When we adhere to this maxim, everything else will fall into place. Our services will exceed the expectations of our customers. The corporate market for event planning is steady and profitable, but in the Houston area there just aren’t many that provide quality services. For some large...

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