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Marketing Plan

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Submitted By mans213
Words 757
Pages 4
Chapter 1
System development p.6
System analysis and design p.7
Information system p.7
Information system components – system, mission critical system, data information p. 7-8
Hardware and software p.8 – application system, enterprise application, horizontal system Legacy system p.9
Data p.9 – tables
Processes p.9
People/stakeholders p.10
Business proses modelling BPM p.10
Business profile, business process p.10
Business process modelling notation (BPMN) p. 10
Modeling tools p.10
New kinds of companies p.11
Product oriented and service oriented p.11
Internet dependent/dot.com p.12
Brick and mortal/tradisional firms p.12
Impact of the internet p.13
B2C p.13
B2B p.14
Business information systems p.15
Enterprise computing p.15
Enterprise resource planning (ERP) p.15
Transaction processing (TP) p.15
Business support p.16
Management information system (MIS) p.16
Knowledge management/expert systems p.16
Knowledge base p.17
Interfence rules p. 17
User productivity systems p.17
Top mangers p.18
Strategic plans p. 18
Knowledge workers p.19
Supervisers and teamleaders p.19
Operational employees p.19
Modelling p.19
Business model/requirement model p.19
Data model p.19
Object model p.19
Network model p.19
Process model p.19
Prototyping p.20
Prototyping tests p.20
Computer aided system engeneering (CASE) p.20
Case tools p.20
System development methods p.21
Project management p.22
Structured analysis p.22
System planning p.23 – preliminary investigation, feasibility study
System analysis p.23
System design – system design phase, system design specification p.24
System implementation p.24 – system implementation phase, system evaluation
System support and security p.24
Object orientated analysis p.24
Methods p.25-27
System development guidelines p.27
The IT department p.28 – technical support
Application development p.28
System support and security p.29
User support page.29 help desk information center
Data base administration p.29
Network administration p.29
Web support p.29
Quality assurance p.29

Chapter 2
Information system projects p.59
System request p.59 – 61
Factors that affect system projects p.61
Evaluation of a system request p.65 – 66
Feasibility p.66 – 69
Tangible, intangible p. 68
Priority p.69 – 70
Discretionary and non discretionary projects p.70
Preliminary investigation p.71 – 75
Preliminary investigation planning and steps p.72

Chapter 3
What shapes a project/successful project p.102
What does a project manager do? p.103 Leader/coordinator
Project – planning, scheduling, monitoring and reporting p.103
Project activity and planning steps p.103
Gannt Chart p.104
Perth/CPM p.105
Which one is better? p.104 – 105
Identifying tasks in a work breakdown structure p.106 – task or activity, an event or milestone
Estimated task duration p.107
Factors affecting duration p.107 – 108
Project size p.108
Human resources p. 108
Similar projects p.108
Constraints p.108
Task patterns: name, ID, duration, start, finish date p.110
Critical path p.113 – 114
Rapid application development (RAD) p.145 – 146
RAD phases and activity’s p.146
Requirement planning, user design, construction, cutover p.147
RAD objectives p.147
RAD advantages and disadvantages p.147

Chapter 4
Modelling tools and techniques – models p.149 – 150
Functional decomposition diagrams (FDD) p.150
Business process modelling (BPM) p.150 – 151
Business process modelling notation (BPMN) p. 150 – 151
Data flow diagrams (DFD) p.151
Unified modelling language (UML) p.151
Use case diagram p.151
Sequins’ diagram p. 152
System requirements p.153
System requirements 5 general categories p.153 – 154 – Output, input, process, performance, control
Scalability p.155
Total cost ownership p.155- 156
Rapid economic justification (REJ) p. 156
Fact finding p.156 - 157

Chapter 5
DFD
Dataflow symbol p.202-203
3 data flows to avoid: Spontaneous generation, black hole and grey hole p.203
Data store symbol p.203
Data dictionary/data repository p.217
Data element/data item and field p.217
Records and data structure p.217
Data element name or label p.219
Alias p.219
Type and length p.219
Default value p.219
Documenting the data flows p.220

Chapter 7
In house software development options
Make or buy/build or buy p.293
In-house software/software package p.293
Software vendors and value added reseller (VAR) p.293

Analysing cost and benefits p.299
Financial analysis tools p.299
Payback analysis p.299
Return on investment (ROI) – net present value(NPV) p.299
Cost, benefit analysis checklist p.300

The software acquisition process

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