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5BUS1032 Marketing Planning | Marketing Audit: Innocent | A report to deconstruct Innocent as an organization, identify its strategic business units and analyse the external and internal environment, concluding with a SWOT analysis |

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Innocent and its Strategic Business Units
Innocent began in 1998 with three co- founders and a 30 year goal to be “the earth’s favourite little healthy food and drinks company” (Innocent, 2010a). Since then Coco Cola has become a silent investor with ownership of 58% of shares, however they still uphold their promise to only make healthy food and drinks and contribute 10% of profits to charity (Macalister and Teather, 2010).
Innocent have six strategic business units in the UK. Smoothies are their primary products, but they also produce Veg Pots and Fruit Juices for targeted at a more mainstream audience. For kids they have lunch box friendly cartons of smoothies and fruit juices and also sale fruit tubes- tubes filled with crushed fruit.

INNOCENT
INNOCENT

Smoothies
Smoothies
Fruit Juice
Fruit Juice
Veg Pots
Veg Pots

Children’s Market
Children’s Market

Fruit Tubes
Fruit Tubes
Fruit Juice
Fruit Juice
Smoothies
Smoothies

External Environment POLITICAL/LEGAL * Government supports healthy eating E.g. Change for Life (Practice Nurse, 2009). * Ofsted: Banning unhealthy foods from schools (Telegraph, 2010). * The UK Advertising Standards Authority that state Innocent Smoothie is equivalent to 2 of your 5 a day and Veg Pots are 3 of your 5 a day (Bruce, 2009). * Packaging legislations | ECONOMIC * Recession has led to unhealthy eating habits (Paton, 2009a). * Capital taxation * Inflation affects price | SOCIO-CULTURAL/ DEMOGRAPHIC * Trend: consumers are seeking ethical products (Mintel, 2008) * Trend: Consumers are more health conscious then before (Food Standards Agency, 2006) * Under 35’s buy smoothies | TECHNOLOGICAL/ NATURAL ENVIRONMENTAL * Rise in price of raw materials in the smoothie industry (Mintel, 2011a) * 62 % of food packaging was recycled in 2009 (Defra, 2011). * Manufacturing advances |

PESTLE

This analysis draws some interesting insights regarding Innocent; for example, its shows an opportunity for Innocent to branch into schools to encourage healthy eating. Also the socio-cultural trend towards ethical products boasts Innocents value in the eyes of the consumer because they pride themselves in upholding good ethics. One way they are doing this is by storing their juices in a carafe that is 25% made up of recycled materials (Innocent, 2011b). This also makes it easier for the consumer to recycle and suggests that Innocent is trying to do their part in regards to looking after the environment.

Porters 5 Forces

Market Rivalry
Innocent’s competitors include Tropicana and Ella’s Kitchen (See Appendix A). In terms of chilled ready meals like Innocents Veg Pots, own branded products are generally cheaper and control more of the market share than branded products. For example M&S has a wide range of different chilled ready meals that owns 25% of the chilled food market switch makes it difficult for Innocents Veg Pots to compete (Mintel, 2010a).

Barriers to Entry
Innocent monopolies the smoothie market with a 78% of the market share. This makes it difficult for new businesses to enter the market because Innocent already controls most of the market.

Buyers
Due to the recession over the last couple years, consumers favour price over quality (Paton, 2009b). This could put pressure on Innocent to lower their prices.

Suppliers
The recent rise of cost of raw materials will have a big impact on innocent’s profit margins (Mintel, 2011b).

Substitutes
Innocent has a small advantage in this category because it branches into two markets: smoothie and fruit juice market. Saying this there is many substitutes such as fizzy drinks; juice from concentrate and milkshakes to name a few.
.
Opportunities and Threats

See SWOT

Internal Environment
McKinsey 7s Framework Shared Values Innocent’s core value is to create a company they “can be proud of” (Innocent, 2011a). Innocent’s mission statement is to make 100% natural, healthy food that tastes good and is environmentally friendly (Innocent, 2011b).

Strategy
Innocent’s strategy is based around their core values of being an ethical company, using 100% natural ingredients contributing to its consumers 5 a day (Startuptv, 2010).

Structure
Innocent’s organisational structure is segregated into four parts: essentials, supply, UK and international. Figure 3 shows how Innocents departments are organised (Innocent, 2011).
Figure 3
Figure 3

Systems
Innocent operate a number of systems within the organisation. For example a systems analyst role at innocent requires solid ‘servicedesk’ experience which is an IT service management system (Innocent, 2011).
Style
Style refers to the style of leadership adopted. The relationship between management and staff at Innocent appears to be a very strong one. ‘Reed claims to know every employee and believes having time for employees is important (Growing business, 2007a). Head of Creative at Innocent Dan Germain also believes ‘if you have truly inspiring and motivated people around you, you can do anything – learn to be better managers, learn to be better at business’ (Design Council, 2010a). Innocent adopt a more democratic style of leadership where employees can voice their opinions and contribute in decision making. (Innocent drinks ltd, 2009)

Staff
Innocent’s workforce has grown rapidly since they began and now have around 250 employees. Innocents co- founder Richard Reed takes a very serious approach in ensuring that employees are working to their highest capabilities. Reed stated that, ‘fall below set standards and the response will be immediate – fair, but brutally honest’ (Growing business, 2007b).

Skills
Innocents employment process ensures employees are tested in certain areas such as leadership and core skills. Innocent’s head of Creative emphasises that ‘we hire people who are experts in their field, be that recruitment, ethical procurement, web design or anything else, (Design Council, 2010b). Innocent also have a number of schemes for employee development such as ‘Innocent Academy’ which is a training school engineered to develop core skills (Innocent, 2011a).

Portfolio Analysis of Innocent
A portfolio analysis is used to assess a business’s resources and identify opportunities for growth. Innocent have a range of SBU’s and it is important to highlight the different stages they fall in the product life cycle to evaluate where they are in the market to devise suitable marketing ploys (Frost, 2011).

The first few stages of the product lifecycle are relevant to Innocent with a majority of their products in the introduction and growth stages. In this stage profits tend to be low because a lot of money is spent on promotions and distribution, to market the product and sales are generally low (Lawrence and Gitman 2008). Juices: Products in the growth stage of the PLC witness an increase in sales and there are more susceptible to competitors (Kotler et al, 2010a). In innocents case, ‘Tropicana’ is one of its main competitors and as a very similar marketing messages; referring to the ‘GDA’ (Guideline Daily Amount) and suggesting their products are‘100% Fruit’ (Hubpages, 2011).
Innocent stands low in the juice market, behind Tropicana by 12% in the year of 2008, which leaves it being a question mark in the BCG Matrix as the market is still growing (See Appendix B).

Smoothies:
As Innocent’s Smoothies are in the maturity stage of their respective market. This suggests sales growth is likely to slow down, where competitors will start to mark down prices and increase their advertising and promotion (Kotler, 2010b).
Innocent’s Smoothies’ are the biggest performers for the company with high share in a growing market, attaining £4 in every £5 spent on smoothies in the UK (Mintel, 2011c). The potential growth for this market is supported by Innocent (2011) itself where they state in their website that “the chilled juice market is now worth £1009m a year” which is “7% bigger than last year”. This proves that Innocent smoothies fall in the Stars category in the BCG Matrix but could change to a cash cow in the future if the smoothies market goes into saturation as it could still have a very high market share. Veg Pots & Fruit Tubes: Research shows the chilled ready meals market is growing steadily but is overwhelmed with supermarket brands (See Appendix C & D). Innocent, who is categorized under ‘branded’ owns only 13% of the whole market which leaves its Veg Pots and Fruit Tubes defined as dogs in the BCG matrix. These will be the strategic business units of the company which will require a lot of capital compared to the smoothies. Question marks “require cash to hold their share, let alone increase it” states Kotler et al (2010c) These two products for Innocent could move into the Dogs category in the BCG matrix if they fail to increase their market share by the time the chilled meals market saturates. Kotler et al (2010d) also describes that Dogs “may generate enough cash to maintain themselves, but not promise to be large sources of cash”. Marketing Mix of Innocent

Product:
Innocent’s range of products includes juices, smoothies, veg pots, and fruit tubes. In total the Innocent brand promotes 25 different flavours and 11 different sizes spread over its range of products (Innocent, 2011a). The packaging of its products is very eco-friendly and Innocent are trying to become a sustainable business. “To date, we have managed to get our plastic smoothie bottles to 50% recycled plastic…” (Innocent, 2011c).

Price:
Innocent’s pricing strategy will vary due to the many different distribution branches the business has but looking at one example it shows that there is only a 50 pence difference between the price of Innocent’s 750ml smoothies and Tesco’s own brand 750ml smoothies (Tesco, 2011). Innocent charges at £2.50 but gives consumers an option to opt for a more luxury product for just 50 pence extra.
Place:
Innocent allow shopkeepers to gain details on what products they should stock and what their best sellers are using their website. Innocent have 19 distributors and wholesalers spread across the country where shopkeepers can make orders. Innocent drinks are available to their customers at many supermarkets in the UK such as Sainsbury’s and Tesco as well as café’s such as Starbucks and Bagel factory (Innocent, 2011a)

Promotion:
In 2009, Innocent ran a promotion to advertise its kids smoothies along with their first ever TV advertisement on children’s television channels. The promotion offered free fridge magnets on its kid’s smoothie’s packs and also allowed children to create images on its website. Innocent also separately planned a marketing campaign for its veg pots which included sampling, outdoor and press advertising (Quilter, 2009).

Strengths and Weaknesses
See SWOT

SWOT Analysis Strengths * Leading smoothie brand – Innocent currently own 78% of the smoothie market. * Unique selling point therefore Innocent are able to charge premium prices. * Quality – Each smoothie is made from 100% pure fruit, no added sugar or concentrates. * Sales – Innocent is currently selling around two million smoothies a week. * Ethics – Innocent use 35% recycled bottles and 25% recycled paper for its labels. Pay a premium for certified fruit by organisations such as Rainforest alliance therefore presents good brand image. | Weaknesses * Price – Innocent’s premium prices means customers may look for cheaper substitutes from competitors or own label brands. * Low customer base – Innocent have only recently expanded within the European Union (Innocent, 2011) * Innocent are not well established in other markets such as the juice market which is dominated by competitor Tropicana as well as the convenience food market i.e. Veg pots. * Exclusive product therefore availability in stores is limited. | Opportunities * Government support in healthy eating can increase positive publicity towards Innocent. * The smoothie market is continuing to grow * Opportunity to partner with schools to encourage healthy eating. * Chance to expand globally. | Threats * Own branded competition primarily M&S. * Recession has led to consumers less willing to spend on luxury products. * Inflation and cost of raw materials will affect profit margins. |

Reference
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Food Standards Agency (2006) we’re getting more health-conscious, survey shows. [Online] Available at: http://www.food.gov.uk/news/newsarchive/2006/mar/consumer2005 [Accessed: 17 November, 2011].
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Hubpages (2011) All About Innocent Smoothies. [Online] Available at: http://homeinsights.hubpages.com/hub/All-About-Innocent-Smoothies [Accessed: 14 November, 2011].
Innocent (2011) Innocent Facts and Figures. [Online] Available at: http://www.innocentdrinks.co.uk/us/downloads/pdfs/facts_and_figures_story.pdf [Accessed: 12 November, 2011].
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Innocent (2011a) Things we make. Available at http://innocentdrinks.co.uk/things_we_make/ [Accessed: 15th February, 2011).
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Macalister, T. and Teather,D. (2010) Innocent smoothie denies sell-out after Coca-Cola gets majority stake. The Guardian. [Online] Available at: http://www.guardian.co.uk/business/2010/apr/09/coca-cola-innocent-smoothie-stake [Accessed: 1 November, 2011].
Mintel (2008) Do health and health-driven innovation offer the only route to future profitability in the food market? - UK – May 2008. [Online] Available at: http://academic.mintel.com/sinatra/oxygen_academic/search_results/show&/display/id=297301/display/id=339088 [Accessed: 14 November, 2011]
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Paton, N. (2009a) Unhealthy lifestyle choices on the up as downturn continues. Occupational Health. 61 (6). Business Source Complete. [Online] Available at: http://web.ebscohost.com/ehost/detail?sid=70abbae4-dd36-4fce-9be4-9541303742e5%40sessionmgr113&vid=1&hid=111&bdata=JnNpdGU9ZWhvc3QtbGl2ZQ%3d%3d#db=bth&AN=41688143 [Accessed: 14 November, 2011].
Paton, N. (2009b) Unhealthy lifestyle choices on the up as downturn continues. Occupational Health. 61 (6). Business Source Complete. [Online] Available at: http://web.ebscohost.com/ehost/detail?sid=70abbae4-dd36-4fce-9be4-9541303742e5%40sessionmgr113&vid=1&hid=111&bdata=JnNpdGU9ZWhvc3QtbGl2ZQ%3d%3d#db=bth&AN=41688143 [Accessed: 14 November, 2011].
Practice Nurse (2009) Change4Life to boost fruit and veg sales. 38(3).Business Source Complete. [Online] Available at: http://web.ebscohost.com/ehost/detail?sid=e3718ebc-417c-451c-a8ff-5793f1e74704%40sessionmgr4&vid=1&hid=15&bdata=JnNpdGU9ZWhvc3QtbGl2ZQ%3d%3d#db=bth&AN=43902054 [Accessed: 14 November, 2011]
Quilter, J. (2011) Marketing Magazine: Innocent creates promotional push for kids smoothies brand. [Online] Available at http://www.marketingmagazine.co.uk/news/943237/Innocent-creates-promotional-push-kids-smoothie-brand/?DCMP=ILC-SEARCH [Accessed: 15th February, 2011).
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Appendices

Appendix A
Trends for brand share of smoothie brands, 2008-10 | 2008 | | 2009 | | 2010 | | % change | | £m | % share | £m | % share | £m | % share | 2008-10 | | | | | | | | | Innocent | 120 | 71 | 100 | 80 | 110 | 78 | -8 | PJs* | 10 | 6 | na | na | na | na | | Tropicana Smoothies | 15 | 9 | 3 | 2 | 3 | 3 | -80 | Ella's Kitchen | 2.2 | 1 | 2.5 | 2 | 3 | 2 | +36 | | | | | | | | | Sub-total | 147 | 87 | 106 | 84 | 116 | 82 | -21 | | | | | | | | | Others | 5 | 3 | 4 | 3 | 6 | 4 | +20 | | | | | | | | | Own-label | 18 | 10 | 16 | 12 | 18 | 13 | - | | | | | | | | | Total | 170 | 100 | 125 | 100 | 140 | 100 | -18 |
Source adapted from: Mintel (2011) Smoothies - UK - October 2011

Source adapted from: Mintel (2011) Smoothies - UK - October 2011

* brand discontinued in late 2008

Appendix B

Source adapted from: Innocent (2011)
Source adapted from: Innocent (2011)

Appendix C

Source adapted from: Mintel (2010) Chilled and Frozen Ready Meals - UK - 2010
Source adapted from: Mintel (2010) Chilled and Frozen Ready Meals - UK - 2010
Source adapted from:
Mintel (2010) Chilled and Frozen Ready Meals - UK - 2010
Source adapted from:
Mintel (2010) Chilled and Frozen Ready Meals - UK - 2010

Appendix D

Source adapted from: Mintel (2010) Chilled and Frozen Ready Meals - UK - 2010
Source adapted from: Mintel (2010) Chilled and Frozen Ready Meals - UK - 2010

Date time of meeting | Group members present | Roles within the group | Discussion Topic | Assigned tasks with deadlines | 26.10.11 at 13:00 pm | Ameera Tayabali Ramandeep BolaBalraj SandharAhmad Sakhi | Everyone had equal role in the group and the same amount of work to complete | What company to choose for our assignment? | Everyone had to find general information on our chosen company for the 03.11.11 | 03.11.11 at 12:00 pm | Ameera TayabaliRaman BolaBalraj Sandhar Ahmad Sakhi | Everyone had equal role in the group and the equal amount of work to complete | Who should do what part of the assignment | Ameera Tayabali (Strategic Business Unit, PESTLE, and SWOT)Ahmad Sakhi (PESTLE and Porters 5 Sources)Ramandeep Bola(Mckinseys 7s Framework and Strengths and Weaknessess) Balraj Sandhar (Portfolio Analysis and Marketing Mix)by 07.11.11 | 07.11.11 at 10:00 am | Ameera Tayabali Ramandeep Bola Balraj Sandhar Ahmad Sakhi | Everyone had equal role in the group and the same amount of work to complete | To see if everyone is getting on with their tasks and completing them | Make sure everyone finishes their parts by 14.11.11 | 14.11.11 at 12:00 pm | Ameera Tayabali Ramandeep BolaBalraj SandharAhmad Sakhi | Everyone had equal role in the group and the same amount of work to complete | To look through everyone’s work and see if they have done it correctly | Make sure everyone’s referencing is 100% ready by 16.11.11 | 16.11.11 at 15:00 pm | Ameera Tayabali Ramandeep BolaBalraj SandharAhmad Sakhi | Everyone had equal role in the group and the same amount of work to complete | Go through the completed assignment and see if any corrections need to be done | Make sure all the mistakes are completed by 18.11.11 because we have a meeting with our tutor | 18.11.11 at 11:00 am | Ameera Tayabali Ramandeep BolaBalraj Singh | Everyone had equal role in the group and the same amount of work to complete | Met with tutor and corrected mistakes as advised | The assignment is ready to be handed in. | Log of Meeting

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... | | [ MARKETING PLANNING] | | Executive Summary A promoting arrangement may well be a lot reaching outline that plots associate association's general advertising endeavors. A promoting methodology are acknowledged by the advertising combine, that's painted in step four. The last venture the entire time is that the showcasing dominant. The promoting arrangement can work from a pair of focuses: system and techniques. In many associations, "vital arranging" may well be a yearly methodology, unremarkably covering simply the year ahead. Sometimes, some of associations would possibly take a goose at an inexpensive arrangement that extends three or lots of years ahead. Here we have a tendency to tend to mentioned the marketing organize procedure in three tasks: compile marketing audit, formulate a marketing organize for a product or service, Understanding the foremost barriers to marketing coming up with, Understanding ethical issues in marketing. Contents Executive Summary 1 Introduction 3 LO 1: Able to compile marketing audit 3 AC 1.1: Reviewing the changing perspective in marketing planning 3 AC 1.2: Evaluate an organization’s capability for planning its future marketing activity 4 AC 1.3: Examining the techniques for an organizational auditing and for analyzing external factors that will affect the marketing planning 4 AC 1.4: Carrying out organizational auditing and analysis of external factors that affect marketing planning in a given situation...

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