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Marketing Principles

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Submitted By davisj
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Introduction
The product that I am comparing is ice cream, one produced and distributed by a local farmer and one that is internationally mass produced.
Farmer Browns is a family run farm situated on the Lincolnshire coast which produces luxury dairy ice cream, they use cream and milk directly from their own herd of cows which graze on the pastures around the farm. They have a parlour which the ice cream can be bought and consumed along with other homemade light refreshments.
Ben & Jerry’s are based in the United States and are international manufacturers and distributors of ice cream, frozen yoghurt and sorbet. They have approx. 446 employees and have almost 6,000 eating locations across 34 countries.

| Farmer Brown Ice Cream | Ben & Jerrys Ice Cream | Product | Farmer Brown’s is a luxury, high quality product which is produced on a family run farm.The milk and cream used comes directly from their own herd of cows.The ice cream can be purchased and consumed on the premises in a parlour that also offers other light refreshments and incorporates a farm shop that sells locally sourced and homemade products. Farmer Browns produces 11 regular flavours and 10 special flavours. Seasonal specialities and new products are periodically released for a limited time such as Christmas Pudding ice cream. | Ben & Jerry’s specialise in high quality ice cream with a popular image, distinctive packaging design and comes in a variety of sizes.Ben & Jerry’s are continually releasing new products which include regional and seasonal products.Their good image makes the organisation strong, they provide good quality products with qualified staff within a hygienic environment. Their brand name is well known which makes customers comfortable in buying their products.Low fat, dairy free and sugar free are also available.Ben & Jerry’s Product Mission Statement is ‘to make, distribute and sell the finest quality of natural ice cream and euphoric concoctions with a continued commitment to incorporating wholesome, natural ingredients and promoting business practices that respect the earth and the environment’ (Benn&Jerry,2015)They have moved away from a ‘sell what we can make’ type of thinking, in which ‘marketing’ was at best a peripheral activity, towards a ‘find out what the customer wants and then we’ll make it’ type of market driven philosophy. (Davies 494)The Company has stayed with the upper scale of the ice cream market, competing on product quality rather than convenience or price, they target customers with high end ice cream tastes and unique flavours.(Ben Cohen,2000) | Place | Farmer Browns ice cream is primarily purchased locally on the farm, being a local product that is produced and consumed in the same place appeals to the customer.The product is also distributed to six other local outlets that includes restaurants, cafés and shopsProducer
Producer
Consumer

Consumer

Franchises
Franchises
| Ben & Jerry’s products are easily accessible and available to all customers, the majority of global retail outlets stock their products.The ensure that their product is easy to purchase, selling in prime areas such as railways, airports, bus stations, supermarkets, Cinema, football grounds and entertainment centresFig 1. (Shiva Kottary,2011)Producer
Producer
Supermarkets & Convenience stores
Supermarkets & Convenience stores
Mail order & Internet
Mail order & Internet
Wholesaler
Wholesaler
Company Stores
Company Stores
Franchises
Franchises
International Licenses
International Licenses
Consumer
Consumer
They have an environmental and socially conscious approach, wide coverage that include their range of scoop shops. Most of the cruise ships of the Royal Caribbean have Ben & Jerrys scoop shops on board.In some areas they also off free home delivery and a drive thru service. | Price | Farmer Brown’s set their prices within the premium bracket, they believe that providing quality products with higher price reflect the quality of the product supplied. | Part of Ben & Jerry’s pricing strategy is based on their competitors pricing, they choose their pricing objective they believe will be the most effective.Ben & Jerrys market is divided globally, therefore the price of the product varies by country. They take into account different income groups, family size, and readiness to buy.Pricing strategy depends on: * Luxury ice cream – high price * Prices in supermarkets * Comparison with competitors * Premium ice creamPremium ice cream – high price and high quality and regional and seasonal ice cream – low price and high quality. | Promotion | Farmer Browns do not pay much attention to promotional activities but does use Social Media and pamphlets. Word of mouth plays an important role in the promotion of farmer browns ice cream. Their public relations develops their reputation so that people recommend the product. Customers can see that profits go back into the farm, and they hold specific promotional events raising money for local charities. Fliers and pamphlets are used to target specific customers, they attend local fates and markets with their mobile ice cream vans.Their target market are relevant that include local residents, holiday makers, fishermen and birdwatchers. | Ben & Jerry’s use different methods of promotion such as:-Sales promotionAdvertisingSales forcePublic relationsDirect marketingOnline advertisingStreet marketingDirect mailTrade fairs and exhibitionsSocial MediaMedia‘A free cone day’ is an annual event when Ben & Jerrys scoop shops give away free ice cream to the public.Their target market are children & families, school & college students, middle age groups. | People | The café is run by family and their emphasis is on finding the right person for the job, which usually comes from family, friends and customers. Vacancies are only advertised at the farm and by word of mouth.All staff are responsible for marketing as they are all exposed to the public. They provide excellent customer service and an enjoyable experience which makes the customer want to return. Marketing, therefore, is part of an interactive process between people, over time, of which relationship creation, building and management are vital cornerstones (Grönroos, 1997; Sheth et al., 1988). (Davies 492) | Ben & Jerry’s hires dynamic employees for all departments but specifically for marketing. They provides different training to increase the skills and knowledge of all their employees. They employ locals and promotes from within, this allows them to understand local cultures.They have a great emphasis on valuing staff who are encouraged to come up with new flavours, enjoy three free pints of ice cream per day and free gym membership.Social Mission Statement:‘To operate the company in a way that actively recognises the central role that business plays in society by initiating innovative ways to improve the life locally, nationally and internationally’ (Benn&Jerry,2015)Economic Business Mission Statement: ‘To operate the company on a sustainable financial basis of profitable growth, increasing value for our stakeholders and expanding opportunities for development and career growth for our employees’ (Benn&Jerry,2015) | Physical Evidence | Located within the farm customers enjoy a clean, wholesome, country ambiance, service delivery is friendly and quickThe parlour is comfortable, homely and makes new customers want to return Customers can see the other animals on the farm and there is a children’s playground. | Scoop shops are dynamic and their modern design attracts customers this is also reflected in their eating establishments. In addition they offer: * Kids zone * Gift zone * Gaming zone * Wi Fi connectivityTheir offices have a slide, are dog friendly and all the interior walls are curved. | Process | Farmer Browns process is transparent, customers see the whole process of the ice cream being made, including milking the cows. This provides a unique experience to the customer. | Ben & Jerry’s uses the same process worldwide in making their products. The specifications are the same everywhere. Ben & Jerry’s ensure the same level of service delivery to every customer whilst accommodating customer preference. |

Reference list:
Mission statements available from: http//www.benjerry.co.uk
Davies, John. BTEC Level 4/5 HNC in Business. Pearson Higher Education (UK), 2010. VitalBook file.
Ben Cohen (2000). Available from; http//www.digitalsparkmarketing.com
Fig 1. (Shiva Kottary,2011). Available from; http//www.slideshow.net
Davies, John. BTEC Level 4/5 HNC in Business. Pearson Higher Education (UK), 2010. VitalBook file.

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