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Marketing Process

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YOU WILL HAVE SOME sort of idea of what marketing is, since, after all, you are exposed to marketing in some form every day. Every time you buy or use a product, go window shopping, see an advertising hoarding, watch an advertisement, listen to friends telling you about a wonderful new product they’ve tried, or even when you surf the internet to research a market, company or product for an assignment, you are reaping the benefits (or being a victim) of marketing activities. When marketing’s outputs are so familiar, it is easy to take it for granted and to judge and define it too narrowly by what you see of it close to home. It is a mistake, however, to dismiss marketing as ‘just advertising’ or ‘just selling’ or ‘making people buy things they don’t really want’. What this book wants to show you is that marketing does, in fact, cover a very wide range of abso- lutely essential business activities that bring you the products you do want, when you want them, where you want them, but at prices you can afford, and with all the information you need to make informed and satisfying consumer choices. And that’s only what marketing does for you! Widen your thinking to include what marketing can similarly do for organisations purchasing goods and serv- ices from other organisations, and you can begin to see why it is a mistake to be too cynical about professionally practised marketing. None of this is

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