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A Project Report on

Customer Satisfaction Survey of Maruti Udyog Ltd.

Final project report submitted in the fulfillment of requirements for the Postgraduate Diploma in Management (2007-09)

Submitted To: Prof. Anita Saxena

Submitted By: Ravindra Kumar Roll no-40 PGDM(2007-09)

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New Delhi Institute of Management, New Delhi.

ACKNOWLEDGEMENT

The research on “Customer Satisfaction Survey of Maruti Udyog Ltd.” has been given to me as part of the curriculum in the completion of 2-Years Post Graduate Diploma in Management.
I have tried my best to present this information as clearly as possible using basic terms that I hope will be comprehended by the widest spectrum of researchers, analysts and students for further studies.

I have completed this study under the able guidance and supervision of Dr. Manab Adhikari and my project guide Prof. Anita Saxena; I will be failed in my duty if I do not acknowledge the esteemed scholarly guidance, assistance and knowledge I have received from them towards fruitful and timely completion of this work.
Mere acknowledgement may not redeem the debt I owe to my parents for their direct/indirect support during the entire course of this project.

I also thankful to my friend who helped me a lot in the completion of this project.

RAVINDRA KUMAR

PREFACE

If we can compare marketing to a long train with a multiple compartment then every bogies represent different aspect of

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