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1.0 Background
NIVEA is one of the oldest, most recognised and a leading cosmetic brand in the world, which has transformed itself from a single skin care brand to a contemporary and trustworthy personal care brand for all family types. The brand extended itself by sub-branding to more than 15 product ranges from facial moisturisers to deodorants and shower products, whilst maintaining its consistency strategy throughout all its series of products. Nivea would conduct intensive market research before making decisions on choosing the business strategies. The company is currently facing a difficulty in choosing the right business strategies to increase shares in the market while it is becoming more dynamic and complex. The needs of consumers are changing with both younger and older generation. This proposal is provided for the decision makers in Nivea to offer them a more effective and reliable information, and methologies. This research will offer great value for the company as it will discover the preferences and needs of consumers in skin-care products, identify characteristics of the new market while measuring brand loyalty and perception. The results from this research will then help Nivea gain an insight and better understanding of the target market and enabling them to choose more effective decisions in all marketing activities.

2.0 Literature Review 2.1 Influencing Factors on Customer Behaviour Daivata explains the influencing factors on consumer behaviours are reflected in two dimensions, Internal and external factors. Internal factors involve consumers making purchase decisions based on internal needs, whereas external factors means consumers are more than likely to be influenced by their surrounding environments including their friends, family and customers (Daivata 2012, 65).

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