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What were the implications of Rachael overpricing the backpacks?

Practice Marketing Simulation
Rachael Stephens – N8852413 Word Count: 1,069

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An examination of the six decisions made in the practice marketing simulation shows that overpricing the backpacks had the most significant influence on consumer buying behaviour. Pricing is one of the most important marketing mix decisions, as it is the only variable that generates revenue (Ennew, 2007). Pricing is not a single concept, but a multidimensional one as it incorporates the manufacturer, the distributor and the customer (Jobber, 2012, p. 331). The objective of pricing is to optimise the company’s economic value by establishing how the customer values the product and what they are willing to pay (Cram, 2008, p. 281). Therefore, it is essential that the right price is set, as not only will this increase profit but is mutually beneficial for the organisation and the customer, as the needs and goals will be achieved.

However, it is evident in the results of the simulation that the main focus was directed towards the needs of the seller rather than the buyer. The starting cost of Rachael’s backpack was $60, which saw a 36% increase in the gross margin. However, by the fourth quarter the price of Rachael’s backpack increased to $115, which was not only more expensive than all the competitors, but was also extremely high compared to what the target segment (Urban Commuters) were willing to pay (Refer to Appendix A). This increase in price saw a drop in the amount of users wanting to buy the product, decreasing the gross margin by 13%. Monroe (2010), states that focusing on the seller’s needs will have negative repercussions for the organisation, such as damaging customer relationship or causing one to spread negative information.

Moreover, it is evident that

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