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Marketing in Social Media

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Šta su društveni mediji?
Društveni mediji su servisi koji vam omogućavaju da objavljujete ili plasirate sadržaj ciljnoj grupi ljudi koji su povezani na osnovu nekog zajedničkog interesovanja.

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SMO vs. SMM
 SMO i SMM su izrazi koji se koriste kao sinonimi, ali može i da se napravi razlika između njih.  Optimizacija sajta za društvene medije ili Social Media Optimization (SMO) predstavlja korišćenje društvenih medija za širenje vesti o vašem veb-sajtu. Ovaj izraz je prvi uveo u upotrebu Rohit Bhargava.  Marketing u društvenim medijima ili Social Media Marketing (SMM) zahteva jedan malo aktivniji pristup od same optimizacije sajta za društvene medije i uključuje „off-page“ metode.

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SMM
SMM podrazumeva aktivno učešće u onlajn društvenim zajednicama u kojim provode vreme ciljni korisnici kao i kreiranje i distribuciju sadržaja i drugih poruka preko društvenog veba. Prost primer takvog sadržaja bi bilo kreiranje i objavljivanje video klipova na Jutjubu koje će korisnici rado da gledaju i dele sa drugima ili koje mogu da postave na svoj sajt ili blog i tako vam obezbede dolazni link do sajta. Društveni mediji su sjajni za povećanje broja dolaznih linkova ka vašem veb-sajtu, a imajući u vidu značaj koji Gugl pridaje linkovima pri rangiranju rezultata pretrage, to znači da SMM direktno utiče na poziciju vašeg sajta na pretraživačima.
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SMO vs. SEO
 SMO nije isto što i SEO ili optimizacija sajta za pretraživače, iako treba da čini sastavni deo vaše opšte strategije optimizacije sajta.
 Dok SEO obuhvata istraživanje i postavljanje ključnih reči na pravo mesto na sajtu, kreiranje strana koje će pretraživači lako da pronađu, istraže i dodaju u svoju bazu podataka, link building, SMO podrazumeva uključivanje i učešće u Internet zajednicama i uspostavljanje i razvoj odnosa sa korisnicima.

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Podela društvenih medija
Jedna od mogućih klasifikacija društvenih medija:
1. Internet forumi

2. Blogovi
3. Društvene vesti (Social News Sites)

4. Društveno označavanje ili „bukmarkovanje“ (Social Bookmarking)
5. Društvene mreže

6. Društveno znanje (Social Knowledge)
7. Sajtovi za deljenje slika i video sadržaja

8. Sajtovi za deljenje prezentacija i dokumenata
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Podela društvenih medija
 Internet forumi su zajednice korisnika koji diskutuju o određenim temama.
 Blogovi su veb-sajtovi koji omogućavaju korisnicima da brzo i lako kreiraju i objavljuju novi sadržaj, dele mišljenja i diskutuju o različitim temama u obliku onlajn dnevnika, a čitaocima da postavljaju komentare na sadržaj i komentare drugih čitaoca i korisnika.

Primeri: Wordpress, Blogger, Tumblr, Po sterous.

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Podela društvenih medija
 Društvene vesti (Social News Sites) su sajtovi na kojima ljudi dele najnovije vesti ili informacije. Primeri suDigg, Reddit, kao i Sphinn koji je namenjen isključivo Internet marketarima.

 Društveno označavanje ili „bukmarkovanje“ (Social Bookmarking) je slično društvenim vestima sa tom razlikom što sadržaj ne mora da bude nov ili svež. Ljudi mogu da označavaju veb-strane, blogove, video i audio zapise i druge Internet sadržaje i da ih dele sa svojim prijateljima. Primeri su Delicious, StumbleUpon,Technorati, Google Bookmarks.
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Podela društvenih medija
 Društvene mreže su sajtovi koji omogućavaju ljudima da se povezuju sa drugim ljudima. Primeri su Fejsbuk,Tviter, LinkedIn.
 Društveno znanje (Social Knowledge) su sajtovi na kojima ljudi dele odgovore na pitanja. Primeri:Vikipedija, Jahu odgovori.  Sajtovi deljenje slika i video sadržaja: Jutjub, Flickr, PhotoBucket, Zoomr.  Sajtovi za deljenje prezentacija i dokumenata: Scribd, SlideShare.
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Planiranje marketing kampanje u društvenim medijima
Prikupljanje što većeg broja informacija o ciljnoj grupi – ko su oni, šta traže i gde provode vreme na Internetu. 2. Identifikovanje relevantnih Internet zajednica i društvenih mreža. Da li su vaši ciljni posetioci profesionalci koji najviše vremena provode na LinkedInu ili populacija koja učestvuje i traži odgovore u Internet forumima, ili pak, posvećeni korisnici Fejsbuka? 3. Planiranje i kreiranje sadržaja 4. Alokacija resursa koji će da upravljaju društvenim nalozima i učestvuju u dijalogu
1.

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Planiranje marketing kampanje u društvenim medijima
5. Otvaranje naloga i kreiranje društvenih profila 6. Objavljivanje sadržaja i početak dijaloga 7. Upravljanje odgovorima i reakcijama 8. Upotreba odgovora i reakcija za poboljšanje SMM i SEO strategije 9. Neprekidno praćenje rezultata uključujući reakcije ciljne grupe, posete i zaradu i korišćenje ovih informacija za korekciju i unapređenje strategije.
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10 principa društvenih medija
 Društveni mediji su važan marketinški alat. Njihov značaj najbolje ilustruje i nedavna potvrda Gugla i Binga da dešavanja na društvenim medijima utiču na prirodne rezultate pretrage.

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10 principa društvenih medija
 Marketing u društvenim medijima zahteva poznavanje i po[tovanje pravila igre. Jedan od najuticajnijih stručnjaka za društvene medije, Chris Brogan, ističe sledećih deset principa ili ideja na kojim se temelje društvene mreže i zajednice na Internetu:

1. Važni su ljudi. U zajednici niste važni vi, vaši proizvodi ili vaši ciljevi, osim u onoj meri u kojoj možete da pomognete članovima zajednice da ostvare svoje ciljeve.
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10 principa društvenih medija
2. Zajednica je dar. Ako ljudi kreiraju zajednicu posvećenu vašim proizvodima ili uslugama, budite zadovoljni bez obzira da li je to na vašem veb-sajtu i pod vašom kontolom ili nije. To je prilika da razvijete bolje odnose sa ljudima i ciljnom javnosti. Budite srećni što ljudi žele da govore o vama i iskoristite to.

3. Budite skromni. Uvek. Onog trenutka kad zaboravite da ste tu kao učesnik i pomislite da ste vlasnik, osudili ste sebe na neuspeh.
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10 principa društvenih medija
4. Slušajte. Slušajte. Ovo je prvi korak. Ako ne budete slušali, nećete uspeti. Najvažnije je da pokažete da cenite učešće članova zajednice i da čujete šta oni imaju da kažu. To je preduslov za uspeh. 5. Nije važno mesto. Zajednica nije Fejsbuk zajednica ili Tviter zajednica ili bilo koja druga društvena mreža. Zajednica su ljudi koji se okupljaju; plemena na vebu su uvek nomadska. Nije važna platforma na kojoj se odvija komunikacija, već ljudi.
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10 principa društvenih medija
6. Pripremajte ih za uspeh, nemojte da prodajete. Vaša zajednica želi da postigne uspeh. Obraćaju se vama (ako imate sreće!) za pomoć. Dajte im sve više i više uspeha, a ne sve više i više proizvoda koje morate da prodate. 7. Hvalite ih. Ljudi mrze kad govorite o sebi. Ako je sve što imate da ponudite samo mesto gde ćete da hvalite svoje proizvode i usluge, onda se povucite. Otkrijte lične i profesionalne uspehe svoje zajednice i odajte im priznanje. Što više priznanja i pohvala, to bolje.
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10 principa društvenih medija
8. ROI (povraćaj na investicije) zajednice. Zajednica pomaže u nekoliko faza ciklusa prodaje:
    

pronalaženje potencijalnih kupaca, post-prodajna edukacija, podrška, istraživanje i razvoj novih proizvoda. Sve ovo može da se izmeri i izračuna.

9. Troškovi resursa i tima. Razvoj zajednice ne može da se prenese na neku drugu firmu (autsorsing), ali može da se unapredi angažovanjem dodatnih resursa i stručnjaka. Najbolji menadžeri zajednice su obično kadrovi iz sektora za pružanje podrške kupcima.
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10 principa društvenih medija
10. Prvi koraci
 Slušajte. Pronađite ljude tamo gde se već
 

 


okupljaju. Saznajte šta žele. Odlučite da li želite da se priključite njihovoj zajednici ili da pokrenete svoju. Predstavite se. Pozovite ih. Svi treba da se osećaju pozvanim i dobrodošlim. Pitajte ih koji su njihovi ciljevi i težnje. Podelite sa njima svoje ciljeve. Počnite da se povezujete sa ljudima i razvijajte odnose. Ponovite proces.

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Zaključak
 Društveni mediji vam pružaju mogućnost da slušate svoje potrošače i da im date upravo ono što žele. Ako se koriste ispravno, društveni mediji sigurno mogu da vam pomognu da ostvarite svoje ciljeve.

http://internetimarketing.wordpress.com/
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How to Quickly Master Social Media Marketing for Small Business

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The Impact of Social Media Marketing on Brand Loyalty by Irem Eren Erdogmus, Mesut Cicek Yalova University, Safran Campus, Yalova 77100, Turkey

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