Marks and Spencer (M&S) is one of the many well-known British retailers; boasting over 700 stores in UK only and a work force of over 78,000 people world-wide.1 Marks and Spencer manages four (4) major sections, clothing, food, home and financial services. In clothing, marks and Spencer offer women’s wear, lingerie, menswear, children’s wear and footwear. For food, they offer fresh foods, ready meals, food for special occasions and wine. In the home section, they vend designer furniture, for example Autograph. With over 21 million people visiting the stores each week, M&S has become the number one provider of women wear and lingerie in the UK, and are rapidly growing their market share in men wear, kids wear and home.2 The clothing and home ware sales account for 49% of its business whilst 51% is in food i.e. fresh produce, groceries, partly-prepared meals and ready meals.3 In 2007; M&S unveiled the Plan A- a £200m project to become carbon neutral by 2012 as part of a contribution to limit climate change. “Through Plan A we are working with our customers and our suppliers to combat climate change, reduce waste, use sustainable new materials, trade ethically and help our customers to lead healthier lifestyles”4

Business Strengths and Weaknesses:
M&S have been known for their brand and its awareness worldwide, which has resulted to be one of their strongest assets 5. M&S is the leading clothes retailer in UK and has managed to offer more choices and excellent quality worldwide.6 In addition; they offer online shopping and financial services therefore acting like a one stop department store which caters to all family members. M&S is famous for its human resources- as it provides excellent training to managers and staffs so as to enable them to serve customers efficiently and identify their needs. Its diversity has been formidable, M&S