...Marks and Spencer IB209 Marketing Analysis Anshul Maini 1036526 Marks and spencer also called as M&S and Marks and Sparks was found in the year 1884 by two people Michael Marks and Tom spencer (Bevan, 2007). Ever since then marks and spencer has delivered goods of the best quality and now to day it stands as one of the best retail chains in the UK. They primarily deal in Clothing and food. The company is headquartered in London, UK and is the one of the biggest companies in the world. It’s ranked #725 in the Forbes 2000 list (Marks and Spencer on Forbes 2000 list, 2011) and is amongst the top 5 retail firms in the country. Currently the chairman of the company is Robert Swanell and the Chief Executive is Marc Bolland. (Annual Report, 2011). Over the years Marks and Spencer has gone through ups and downs. It is the first British Retail firm to make a Profit before tax of over £1 Billion which was in the year 1998.After that the company had hit rock-bottom which was due to heavy competition and the company’s inability to satisfy its customers, it went into heavy losses in its turnover. After amending a few policies and the change of the Chief executive, the company looked more closely at the customer’s needs, wants and demands and modelled their strategies around it, thus rising it from the ashes. However again in 2008, the company went into a credit crunch which was mainly because of the recession. (M&S shares dive on gloomy outlook, 2008) (Bevan, 2007).Although M&S has...
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...Marks and Spencer, which is a public limited company in the London Stock Exchange list, is UK’s one of the leading retailers which sells great value and high quality food, clothing and home products. M&S, founded over 125 years ago, at present have around 21 million customers visiting its store each week. M&S source their products from over 2000 suppliers round the globe and have over 78000 personal working in UK and 42 other territories globally. The core values of M&S are quality, value, service, innovation and trust (Marks and Spencer group plc 2011). The group is one of the leading brands in the United Kingdom in the category of clothing, food and home ware. A general SWOT analysis strategy conducted on the company reveals the major areas of concern and attention required for the organisation is given below. Strengths • Strong market position and reputation. In terms of value, volume and reputation, Marks and Spencer is counted as one among the leading retailer company of UK particularly in the clothing segment. The group have large network of stores inside UK and also in international markets. The growth in market performance and leadership in previous years helps the company to enhance its brand image and adds competitive advantage in the international markets. • Worldwide / global expansion to international market. M & S have 361 owned and franchised stores in 42 territories and it keeps improving its international business and thereby reducing overall business...
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...Desjardins based on the following factor: (i) Location (ii) Consumer Demographic (iii) Consumer Preferences (iv) Competition & Pricing * Propose key operating and marketing strategies to ensure the success of M&S Simply food in Complex Desjardins. METHODOLOGY Industry Knowledge Exploratory research was employed to gain understanding of the U.K. convenience market and lean how the M&S Simply Food chain is positioned. This involved a review of studies and data made available by leading international research institutions, as well as informal discussions with consumers who previously lived in London and are familiar with the brand. We applied the same methodologies when conducting a similar analysis of the Montreal convenience...
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...Company Analysis | 5-7 | Event Analysis | 8-10 | Competitors Analysis | 11-13 | Conclusion | 14 | References | 15 | | | Executive Summary: Marks and Spencer has been described in the "FTSE UK Series, which measure the performance of the 100 largest companies traded on the London Stock Exchange that pass screening for size and liquidity, as a nationally recognized, well-established and financially secure company" (FTSE.com). Although Marks and Spencer has a good financial position and reputation in the market, there are times where the price of its shares fluctuate as on the 27th February UBS – a financial services company - included Marks and Spencer to its “buy” list, as a result the share price of Marks and Spencer raised from 353.4 to 360.1 (Financial Times (a)) and there was a fall in the share price in the beginning of October, mid November and at the launch of March caused by the fall in the market value. The increase in Marks and Spencer share price on the 27th February and the UBS decision to put M&S on its buying list could be linked to announcement of the Interim Management Statement on the 10th of January which indicated the glowing performance that M&S done in the 3rd quarter of its financial year. Marks and Spencer have many competitors, Sainsbury’s as they offer same standard of Marks and Spencer food and NEXT for the same quality of clothing. Sainsbury’s share price tend to have almost the same rises and falls of Marks and Spenser...
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...Part 1 1. Introduction I chose topic 8 because analysis and interpretation of business and financial performance has interested me and I want to learn more about and it is the topic I feel most comfortable with having completed my ACCA studies. Writing reports and analysing business performance was covered in papers F7 and P3 and through this report I will have the opportunity to enforce practically the knowledge acquired. Moreover undertaking this research project will improve my performance at work and enhance my professional and communication skills. I work in accountancy practice and this project will be invaluable experience. I decide to write a research project on Marks & Spencer plc. and the reason being is that I had carried out an investigation on this company before and I have preliminary knowledge on its activities and the sector in which operates. Marks & Spencer is well known and reputable retailer which I personally favour as a customer. Marks and Spencer Group plc. is an international multi-channel retailer with headquarters in London, in the City of Westminster .It carries out the retailing of apparel, home products and food items. It was started as a Penny Bazar 1884 in Leeds selling only British made goods (Enc. Britannica,2004) As of 30 March 2013 the Company’s product were sold through 766 UK stores and 418 stores internationally (www.marksandspencer.com, 2013) 1.1.2 The reason for choosing the John Lewis Plc. as the comparator company John...
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...Ethics and Sustainable development Mark&Spencer Plan A analysis Bao Quoc Nguyen Ethics and Sustainable Development Mark and Spencer Plan A with Oxfam Table of Contents MARK & SPENCER PLC ................................................................................................................... 3 COMPANY OVERVIEW ........................................................................................................................................ 3 BUSINESS DESCRIPTION .................................................................................................................................... 3 HISTORY .............................................................................................................................................................. 4 SWOT ANALYSIS ................................................................................................................................................ 4 PESTLE ANALYSIS ............................................................................................................................................... 5 OUTLINE SOME PROBLEM FACING RETAILERS IN UK .........................................
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...Characteristics of the Market where Marks & Spencer Operate Their Business Marks & Spencer is a retail organization and their main business is to sell necessary commodities to customers through their super shops in home and abroad. Retail organizations are emerging with new product and facilities day by day. It becomes a competitive business sectors in UK. Retail business are seem to be profitable than other business as a result many people are found to be interested to invest in the retail business. To establish in this competitive business retail organizations need to provide quality products below reasonable price. This thing is a major thread for marks and Spencer. Simultaneously there are many competitors of Marks & Spencer such as Tesco, Sainsbury, Asda etc which are trying to beat it with their service. In the porters five forces of competitive advantage threat of new entrants is a significant thing what is being faced by Marks & Spencer. Porter’s second factor of competitive advantage is substitution of product. This factor is one of the important characteristics of the market where Marks & Spencer operate their business. Substitution is an effective strategy to survive in this competitive market and customers are also willing to buy substituted product. Relative price and quality of substitute product attract consumers. In retail business organizations hardly goes for production but they need to buy finished product what is considered as their raw...
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...Marks & Spencer SWOT Analysis Strengths High Quality Products. This is the key strength that makes the company successful. Marks & Spencer is capable of delivering high quality products for food as well as cloth. Its suppliers are required to produce a product that meets a range of quality, safety, environmental, and social standards. Customer Services Marks & Spencer is customer oriented. The company provides superior customer service to customers and always be there if somebody needs help and assistance. This makes Marks & Spencer be able to maintain a good relationship with the customers, and this is critical if the company wants its customers to be loyal to the company. Shopping Environment Marks & Spencer provides customers with a great of shopping experience. By designing a modern concept store, fancy interior, and cleanliness, the company offers the customers with coziness, comfort, and pleasantness when shopping in stores. Commits to Innovations Marks & Spencer focuses on developing innovative products; it is reflected by the fact that 80 percent of its general merchandise products and 30 percent of its food products will be new every season. Environmentally-Concerned Marks & Spencer concerns about the environment problem. The company has developed many strategy and system of its business to address the environmental problem. Marks & Spencer is able to save many dollars, improve efficiency, improve quality, and reduce any waste. Weaknesses Outdated...
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...the top executive on the behalf of their owner which are based on the resources available. This is done by assessing the internal and external environment of the organisation where they use to compete(Boyne and Meier, 2009). It provides the overall direction to the management of the firm by covering the aspect of business objective. Strategy also helps in the developing of proper policies and plans which helps in achieving the goals by proper allocation of the resources. Mark and Spencer is the biggest retailer company operating in UK. They are the largest retailers of clothing, food and in many other varied areas. In the year 1998 their pre tax profit was more than 1 billion, but after few years they were hit by the credit crunch which had a great affect in their functioning and now in the present climate they are struggling (Hollender and Breen, 2010). So the study tries to understand the strategy which has been adopted by Mark and Spencer by applying various analytical models. Companies’ internal analysis has been done which emphasised...
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...Strategic Planning of Marks and Spencer Group Executive Summary: In this report a step by step analysis of Marks and Spencer group strategic planning is presented. Mark and Spencer is one of the biggest retail company in UK and leading company producing women apparels. The report is begun with analyzing various external environment of the company that includes STEEP analysis and it helps to understand the external environment of the company. After that the report covers the business plan of the company with its strategic planning section, and how the company is able to implement its strategic planning. Whereas the focus of strategic planning is on the whole organization and the focus of the business plan is on a particular product or service. Contents Executive Summary: 2 Introduction and Company background: 4 Task 1 5 1.1 The importance of external factors affecting Marks and Spencer Group: 5 1.2 Analyze the needs and expectations of stakeholders of Marks and Spencer Group: 7 1.3 Analyze the major changes taking place in the external environment that will affect strategy of M&S: 8 Task 2 8 2.1 Use appropriate tools to analyze the effects of current business plans 8 2.2 Review the position of M&S in its current market 9 2.3 Evaluate the competitive strengths and weaknesses of M&S 10 Task 3 10 3.1 Use modeling tools to develop strategic options for M&S 10 3.2 Develop a comparative understanding of activity from organization...
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...1. Introduction Marks and Spencer is a company which has the United Kingdom as its primary market. It has many sectors to its business from clothing to banking to food. This report will primarily focus on two sectors, food and clothing but will also incorporate the overall progress of the company over the past ten years. This report aims to: * Study the performance and profitability and the differing contribution from Marks and Spencer’s two major sectors, food and clothes particularly analyzing the Financials using the ratios of Return on Equity and Return on Sales. Comparisons with competing firms in these sectors will also be made. * Demonstrate that Porters generic strategy may help explain the gulf in both performance and profitability between Marks and Spencer’s Food and Clothes sectors. * Determine that the resource based view may aid Marks and Spencer in understanding the market and its competition better, and thus place the company in a stronger position. 2 Financial analysis 2.1 Return on Sales Source: Thomson one Source: Thomson one Analyzing the financials of a company is a key part of understanding the performance and profitability of a company. As indicated in the introduction this report will firstly look at the Return on Sales of Marks and Spencer. The chart below shows the Change in the return on Sales for Marks and Spencer from 2004-2013. Return on Sales demonstrates the percentage of profit being made on each unit of sales. The Return...
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...plan for Marc and Spencer Company Name Institution Date Introduction The key ways of ensuring that a company regains its market share, which it had once lost, is by developing a better marketing strategy. Better marketing strategies are developed when a company examines it strengths, weaknesses, opportunities and threats. In this reaction, companies need to change the prices of the goods they sell, consider promotional changes as well as the product changes. In the development of the company, there are benefits and risks involved in the process of market planning. SWOT Analysis Strength In price lowering, a company is expected to reduce the rate it charges for the goods, in this relation, the company has to engage in competition with other companies. Luring customers from their competitors becomes the strategy that company needs to embrace (Patil & Bhakkad, 2014). In this relation, the Marks and Spencer clothing would be able to experience better market share reclamation. Under Bolland, the company would start an overhaul on how it operates on purchase. The company would be able to relieve itself from the aspect of using intermediaries in its transaction. Sacrificing the use of intermediaries in the company would put the company at a risk and give the Marks and Spencer Company an advantage over other companies. The strategy would be focused on cutting out of the intermediaries and working with suppliers. In this relation, the Marks and Spencer clothing company...
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...ASSIGNMENT 1: HUMAN RESOURCE MANAGEMENT Contents Question 1: 1 Question 2 4 Question 2.1 4 Question 2.2 8 Question 3 12 Question 3.1 12 Question 3.2 15 Bibliography 21 List of Figures Figure 1: Model of effective Performance Management Process 5 Figure 2: Steps and Responsibilities in the Career Management Process 9 Figure 3: Strategy - decisions about competition 15 List of Tables Table 1: HR Practices utilized by Marks & Spencer to address strategic needs 17 Question 1: In an industry where competition is intense, developing staff has probably never been so important. By training and developing its staff, discuss how Marks & Spencer is in a position to develop a competitive advantage over its competitors. Introduction A competitive advantage is a superiority that an organization can gain over its competitors by providing the same value at lower prices or charging higher prices for providing greater value through differentiation, Business Dictionary (2015). Grobler et al (2011:9) noted that in the past the focus of Human Resources (HR) was an administrative one (traditional HR) with focus on personnel issues, more recently HR has been recognized as being contributory to the organization’s overall strategy. HR is therefore an integral part of achieving competitive advantage. One such HR practice that enables competitive advantage is in training and development of its staff. Noe et al (2012:98) noted that in the knowledge...
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...Dr. Andreea AVADANEI Marks&Spencer Report 2011 With a 21 million customers visiting weekly its stores and group revenue of £9.7bn in 2011, Marks&Spencer (M&S) is one of the most important UK retailers. Expanded all across Europe, Asia and Middle East, M&S has a store network of 152 wholly-owned and partlyowned locations and 209 franchises (2011), transforming more and more into a strong international business presence that offers great value clothing, extremely high quality food and a variety of home products. M&S strategy is to become a global multi-channel retailer (Bolland, 2011) in order to reduce its dependency on the UK market conditions and economic climate and to create a powerful brand serving a worldwide customer base. With an extraordinary understanding of customers selective needs based on a complex combination of market analyses and research feedback to identify trends and factors influencing their choices and decisions, M&S provides quality, value and innovation, positioning customers at the heart of the entire business. This report presents an overview of M&S activity and perspectives using a) a comprehensive PESTEL analysis to point out the trends and the environmental influences affecting the business, b) Porter’s five forces framework to explore and evaluate M&S attractiveness, c) a detailed SWOT analysis to highlight the company’ main advantages and hot spots and to identify any opportunity it can capitalize on and challenges that may endanger its future...
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...Marks and Spencers Pestel Analysis Political - Marks and Spencers have cut salt and fat intake in many foods as part of fair trade. They have also make sure to support animal welfare and they recycle reusable goods. The government sets regulations for companies to follow such as Health and Safety, planning for hazard identificationa and risk control. If companies do not follow these regulations they will be fined or be forced to close down. Marks and Spencer did not abide by the British Standards as they were charged for neglecting health and safety regulations after a door fell on an employee. Marks and Spencer are alleged to have ignored repair requests, allowing the door to fall intodisrepair. Marks and Spencer pled not guilty to this; there is still no outcome of this trial. Econimical – Marks and Spencers revenue growth was around 2% in 2012 and its Uk retail market growth was at 1.2% which is the third lowest in the last 40 years. Marks and Spencers reported a 1% drop in underlying profits to £705.9m for the year. Although slightly ahead of predictions of £694m, it marked the retailer's first decline in three years. Sales increased by £194m to £9.9bn; the original plan required sales to ratchet up by around £800m a year. Social – Marks and Spencers keeps up to date with the social needs of customers most recently by creating low price versions of their products. Marks and Spencer aims to become a fair partner by working closely with suppliers in order to ensure that both...
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