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Masters Student

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Business Solution Assessment and Validation
TouchPoint Packaging
Jan Morrison

Capella University

TS5343

September 23, 2011

Table of Contents

1 Introduction 3
1.1 Introduction to the Case Study – TouchPoint Packaging 3
1.2 Case Study Background 3
2 Proposed Solution Compliance with Functional Requirements – TouchPoint Packaging 3
2.1 Identify Functional Requirements 3
2.2 Evaluate current solution with Functional Requirements 3
3 Evaluate Compliance of Security Requirements 4
4.1 Compliance with Security Issues 4
4 Develop Assessment Approach for the Measuring the Usability of the Implementation 4
4.1 Determine Assessment for Measuring Usability 4
4.2 What are Measurements for Usability 4
5 Assessment Approach for Measuring Business Impact 4
5.1 Determine Assessment for Measuring for Business Impact 4
5.2 Measure the Business Impact for Implementation 4
6 Methods to Validate the Impact against Requirements 4
6.1 Determine Methods to Validate the Requirements 4
6.2 Compare Validation to Expected Outcome 4
7 Evaluate Quality Processes and Standards that Impact System Development 5
7.1 Review several Quality Processes and Standards 5
7.2 Select a Quality Process and Standards 5
8 Evaluate Strategies to Test the Solution Under Development 5
8.1 Review Several Strategies for the Test Process 5
8.2 Determine How to Validate and Measure the Test Results 5
9 Evaluate the Quality of the Solution Using Defect Tracking 5
9.1 Assess the Quality of the Requirements Using a Defect Tracking System 5
10.2 Select a Method for Defect Tracking 5
10 Results, Conclusion, and Follow-up 5
10.1 List the Lessons Learned and Suggestions for Process Improvement 5
11 References 5

1 Introduction 1.1 Introduction to the Case Study – TouchPoint Packaging TouchPoint Packaging prints packaging materials for snack foods. Although the company has been very successful, the highly competitive market has resulted in low profit margins which in turn produced an unacceptable Return on investment. The company is looking to expand and add value to their business by offering available packaging for certain computer equipment and IT tech products. During their investigations TouchPoint Packaging realized that computer product companies had set standards of quality assurance that adhered to ISO 9000 guidelines. The problem was believed to be related to the demanding standards of the new customer. With this information in hand, a review of their quality standards was initiated in order to ensure they could meet the potential customers needs. A case study was conducted revealing that the current process being used was not up to par to attract a more profitable customer base.

1.2 Case Study Background A study group comprised of QC personnel and QC lab.-production workers was created to address a key variable of control over repeat length variation that ultimately drives the company performance. The case study revealed that TouchPoint’s current process produced a repeat length of ± 1/8 inches (or ± 3.125mm, whereas the new customer adheres to ISO 9000 specifications and requires a repeat length of ± 1mm. As it stands, the repeat length is to be the length over two drum revolutions of printing using the electronic eye spots as the measuring starting and ending points using pocket rulers to measure the repeat length. It was decided to replace the pocket rulers with digital calipers. The current process only differentiates between acceptable and non-acceptable lots with loose specifications. As it stands the repeat length was to be the length over two drum revolutions of printing using the electronic eye spots as the measuring starting and ending points using pocket rulers to measure the repeat length. Minimizing repeat length variation was important to the new the customer's base since the cut-off for the packaging was based on these eye spots.

The QC lab did not have a measurement system that was adequate, but even so was used for testing the proficiency of the system. Plus no attempt was made to determine if the printing press operators capability of measuring. Was acceptable or even the same as the QC Lab.

After careful analysis to determine the best approach, the study group realized that the problem was not an issue concerning the potential customers demanding standards, but that Touchpoints current process affected the company’s ability to attract a more valuable and wider customer base. In other words, “The problem was not that appropriate data couldn't be measured, but that measurement systems were ill defined to measure meaningful mean and standard deviation information ” (Knight & Tracy, 2007)..

It was determined that the company needed to put in place suitable formal quality system and checkpoints. The company quickly began to realize that the ability to measure, control, and improve these process variables would give TouchPoint Packaging a competitive edge in the computer packaging market (Knight & Tracy, 2007). In addition, by selecting repeat length variation as a key variable, the knowledge gained from satisfying the demands on repeat length of new customer's computer products could benefit other area manufactured products at TouchPoint. 1 Proposed Solution Compliance with Functional Requirements – TouchPoint Packaging 2.3 Identify Functional Requirements Functional requirements capture the intended behavior of the system and can be expressed as services, tasks or functions the system is required to perform

* Digital Calibrated rulers will be used in place of pocket rulers * All digital calipers must be periodically tested to ensure correct calibration * Ensure the production measurements and lab measurements can be replicated * All Repeated measures will have traceable reference standards * Ensure the production press and QC Lab use the same calibrated measurement specifications * The measurement system will be re-evaluated to meet current standards for computer packaging

2.4 Evaluate current solution with Functional Requirements Customer needs and company process standards are stated in a set of functional requirements. The requirements for quality are originally expressed in functional terms and developed into non functional or quality requirements. After addressing the requirements listed above the solution will contain: * A formal agreement (contract) between TouchPoint and any potential customer to ensure that requirements are clearly and adequately stated so that each party understands the requirements (bizmanualz.com, 2011). * A planned and systematic pattern of all actions necessary to provide evidence that the packaging and labeling are acceptable for their intended use * Internal Quality Audits by TouchPoint to assure conformance to specific quality standards such as ISO 9001

By selecting repeat length variation as a key variable, the knowledge gained from satisfying the demands on repeat length of new customer's computer products could benefit other areas of manufactured TouchPoint. Products. 10 References ISO 9001 Procedures Manual, (2011), Retrieved September 21, 2011 from http://www.bizmanualz.com/iso-9000-qms/ISO_definitions.html

Knight, J., & Tracy, D. (2007), Pre-assessment of data collection procedures: Planning to fail by failing to plan. Journal of American Academy of Business, Cambridge, 10(2), 282–288.

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