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Mba 555 - Case Study

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Reputation in Jeopardy
Chapter 15 – Conflict and Negotiation Conflict can be defined as a process that begins when one party perceives that another party has negatively affected or is about to negatively affect, something that the first party cares about. Chapter 15 of our textbook, Organizational Behavior, discusses the concept of conflict in great deal, as well as identifies the process of negotiation as means to resolve conflict. Many of the topics covered in the chapter have a direct implication to the case study, Reputation in Jeopardy, and can be used to both analyze and provide insight into the possible future behavior of the characters in the study. The case can be broken down into three main questions: 1. What are the main conflicts between the characters? 2. How do the concepts of conflict relate to this case? 3. What course of action should the characters take to resolve their conflicts?
The intention of this paper is to answer these questions.

What are the main conflicts between the characters?
In this case the main conflict occurs between the main character Amber Borden, and her co-worker Lydia Ulmass, but another conflict is also seen between Amber and her boss Sarah Davis. To describe these conflicts a brief summary of the events leading towards the conflict is necessary. Amber is a special events planner for Home Savings of America. The company is about to be taken over by Washington Mutual, so Lydia asks Amber’s department if she can borrow some old videotapes to make a final farewell video for her subordinates. Amber finds the tapes and leaves a message for Lydia that they are ready to be picked up. Lydia is unable to pick up the tapes, so she in turn calls Amber back to ask if she can bring the tapes to her office, which is only about a two minute walk away. Amber was more than happy to deliver the tapes, but her boss, Sarah said

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