...Marketing and Customer Relationship Concept Worksheet University of Phoenix Table for Assignment One |A: Concept |B: Application of Concept in Scenario |C: Citation of Concept in |D: Personal Experience in | | | |Reading |your Organization | |Building Marketing Plan which is |Marketing plan for TeraTech, Jack and the |Example from TeraTech |I have worked for large | |a road map for the marketing |management team need to construct a |Scenario in MBA/570 |companies and the marketing | |activities of an organization for|marketing plan for the CRM product line. |(Kerin, Hartley, Berkowitz |plan was the road map to our| |a specified future period of | |Rudelius, 2006,p. 53) |success. This plan included | |time. | | |training employees on the | | | | |products and making sure | | | | |they supported the plan. The| | | | |leadership had direction and| | ...
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...MBA Program Essay 18 August 2014 Nowadays organizations faces a number of challenges, technological advancements, globalization, supply chain requirements, new legislations, environmental regulations, customers’ expectations and competition, just to name a few. One problem of vital importance for an organization is maximization of profit; after all, businesses are there to make money for the stockholders and shareholders. In order to remain sustainable and viable an organization must consider all the other issues aforementioned, remain in compliance while continue being ethical, transparent and responsible for not only for the organization and its investors but, for society as well. The best way for an organization to achieve profitability is by building trust, this can only be achieved by ways of open and honest communication. Media coverage has made public corporate scandals in the last few years, creating awareness of unethical practices. Issues with made up financial reports, product quality, poor customer service, out of court settlements without admission of guilt, has created skepticism amongst consumers, thus affecting profit for the organization and the overall socio-economic stability. Deceptive practices are noticed. An example of a common practice among the retail industry is price gouging. Human beings are creatures of habit; consumers like to frequent the same businesses for their own personal reasons. They become familiar with the prices and when there...
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...Sustainable Customer Relationship University of Phoenix Veronica S. George MBA/570 Table for Assignment One A: Concept | B: Application of Concept in Scenario | C: Citation of Concept in Reading | D: Personal Experience in your Organization | Product development | TeraTech needs to develop a marketing plan to market their new product since marketing plans are critical to any marketing efforts. | “Product development is a marketing strategy of selling new products to existing markets” (Kerin, 2006). | Developing creative ways to increase business through internet marketing. | Outsourcing | An alternative for TeraTech. This does allow the company to immediately address their customer needs and may realize growth earlier. | “The five-step marketing research process gives companies a methodical approach to identifying issues and opportunities of new products” (Kerin, 2006). | Outsourcing does its primary job of reducing costs, but the jobs that are lost create an ethical dilemma. | Behavioral sciences | In order to develop a product that will meet their customers’ current and future needs, TeraTech must create methods to evaluate their customers’ purchasing process. | “Behavioral sciences help answer questions such as why people choose one product or brand over another, how they make these choices, and how companies use this knowledge to provide value to consumers” (Kerin, 2006). | Southwest Airlines is constantly finding ways...
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...MBA 570 Complete Course - Saint (Assignments- Dqs - quizzes) IF You Want To Purchase A+ Work Then Click The Link Below , Instant Download http://acehomework.com/MBA-570-Complete-Course-Saint-5555500012.htm?categoryId=-1 If You Face Any Problem E- Mail Us At JohnMate1122@gmail.com MBA 570 assignment 1 This writing assignment should be in an essay format. It should use twoor more published news or academic articles which are less than a year old as cited references. In your essay, you should answer the following questions: • What are value stocks? • What are growth stocks? • What is the reasoning that investorsuse for purchasing valueor growth stocks? • Has valueor growthinvesting worked best over the long term? • Do you prefer one of the Find recent examples of news articles in which someone is described as a valueor growthinvestor . How successful have theybeen with this method? The essay will be in APA format and be 500-1,000 words in length . See the rubric on the next page for complete grading criteria Hint: One wayto find information for this assignment is to use the library’s database for the Wall Street Journal or Barron’s and search for a recent article with the words “value investor” or “growthinvestor” in the text of the article MBA570 assignment 2 Assume that you are a corporate manager that needs to make an important decision. Your company currently has its largest factory (700 employees) located in the Midwestern...
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...Stamford University Bangladesh Class Schedule –Spring 2013 Trimester; MBA Program (Siddeswari) |Time |06:30 pm - 09:00 pm | |Day | | | |Course |Section |Course Teacher |Room | |SATURDAY |MKT 607 Service Marketing |Sec-A |Prof. Dr. Horipada Bhattacharjee |B/307 | | |FIN 604 Fin. An. & Control |Sec-A |Prof. Dr. Md. Rafiqul Islam |B/303 | | |FIN 604 Fin. An. & Control |Sec-B |Ms. Pallabi Siddiqua |A/308 | | |HRM 602 Industrial Relations |Sec-A |Mr. Dipak Kanti Paul |A/312 | | |MGT 431 Business Communication |Sec-A |Mr. Sahin Ahmed Chowdhury |A/501 | |SUNDAY |MGT 432 Organizational Behavior |Sec-A |Ms. Nahid...
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...Running head: MARKETING & CUSTOMER RELATIONSHIP CONCEPT WORKSHEET Marketing & Customer Relationship Concept Worksheet University of Phoenix Dr. Ron Morritt MBA 570 May 24, 2008 |A: Concept |B: Application of Concept in Scenario |C: Citation of Concept in|D: Personal Experience in your| | | |Reading |Organization | |Key external trends such as |The customer research TeraTech |“The social forces of the |Every year Curves solicits | |Social Forces through the study |commissioned revealed distinct demographic|environment include the |feedback through focus groups, | |of Demographics |differences between customers who approve |demographic |surveys and face-to-face | | |of TeraTech’s services and those who do |characteristics of the |interviews in order to find out| | |not. By using the information it has |population and its values.|what population of women are | | |acquired, the company can focus corrective|Changes in these forces |interested in Curves but have | | |action, future product development, and |can have a dramatic impact|not yet joined. The corporate | | |marketing...
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...STARBUCKS: DELIVERING CUSTOMER SERVICE Brief Introduction • Founded in 1971 by three coffee fanatics- Gerald Baldwin, Gordon Bowker & Ziev Siegl • Schultz joined the marketing team in 1982 • Later, the founders sold the entire business to Schultz • By 2002, it served 20 million unique customers in 5000 stores across the globe • Sales had a CAGR of 40%, while Net Earnings had a CAGR of 50% Key people in the CASE: VP of Administration in North America: Christine Day CEO: Orin Smith (A Harvard MBA who joined 1990) Chairman & Chief Global Strategist: Schultz Problem Statement Starbucks failed to meet customer expectations and deliver satisfaction thereby losing customer loyalty whether to invest the $40 million dollars to enhance the labour in each store? If invested, how it will impact the sales and profitability? Factors responsible for the early success of Starbucks Experiential Branding Strategy consisting of the three major components: • High quality coffee- It monitored roasting process to distribution around the world • Service- Provide intimate and uplifting experience each time • Atmosphere- Friendly environment with universal appeal, encouraged lounging and layouts Other factors that contributed the early success includes: • Attractive Market- Unexploited without strong competitors • Partner Satisfaction- High satisfaction rate(80-90%) & low turnover rate • Company’s Distribution strategy and location of stores- high traffic & high visibility Core Value Proposition...
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...Brief Introduction • Founded in 1971 by three coffee fanatics- Gerald Baldwin, Gordon Bowker & Ziev Siegl • Schultz joined the marketing team in 1982 • Later, the founders sold the entire business to Schultz • By 2002, it served 20 million unique customers in 5000 stores across the globe • Sales had a CAGR of 40%, while Net Earnings had a CAGR of 50% Key people in the CASE: * VP of Administration in North America: Christine Day * CEO: Orin Smith (A Harvard MBA who joined 1990) Chairman * Chief Global Strategist: Schultz CRM SECTION A 2 3. Problem Statement Starbucks failed to meet customer expectations and deliver satisfaction thereby losing customer loyalty whether to invest the $40 million dollars to enhance the labour in each store? If invested, how it will impact the sales and profitability? CRM SECTION A 3 4. Factors responsible for the early success of Starbucks Experiential Branding Strategy consisting of the three major components: • High quality coffee- It monitored roasting process to distribution around the world • Service- Provide intimate and uplifting experience each time • Atmosphere- Friendly environment with universal appeal, encouraged lounging and layouts Other factors that contributed the early success includes: • Attractive Market- Unexploited without strong competitors • Partner Satisfaction- High satisfaction rate(80-90%) & low turnover rate • Company’s Distribution strategy and location of stores- high traffic & high...
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...Case Analysis This packet details the steps necessary to produce a case analysis that may be required for work in business and technology courses. This packet is not intended to replace instructor guidelines and should not be used in that manner. The packet’s intended use is as a supplement to classroom instruction on assembling a case analysis. Therefore, it contains only general information that must be tailored to fit specific guidelines as required by your discipline and by your instructor. This packet is subdivided into five sections: I. General Information States what a case is and what purposes it serves. II. Process Gives step-by-step instructions on how to get started on your case analysis. III. Format Provides a description of the most common format used in case analysis. IV. Checklist Allows appraisal of your completed case analysis to assure that it follows all necessary guidelines. V. Resources Lists helpful resources used to compile this packet provided so that you may obtain further information. General Information Definition: A case analysis is used to achieve a business goal. It is a hypothetical, yet realistic, business situation that is developed to give the student a sense of the types of business situations a manager or business owner may encounter on a daily basis; a case analysis prompt usually includes information on the business’s employees, goals and values. The situation requires a decision to be made and a solution to be proposed...
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...MBA 570 Summer 2 Due: August 4, 2012 1) The advantages and disadvantages of short vs long-term mortgage loans can be beneficial differently depending on each individual person and their circumstance. Advantages of long term mortgages include: lower monthly payments and buying power. The longer it takes to pay something off the lower the payments will be less of a strain on the individual. Another advantage to longer-term mortgages is that it’s possible for the individual to purchase a more expensive house than they would have been qualified for with a 15 or 30 year mortgage. The longer the loan is financed for the more interest that will be paid over the life of the loan which is will make the loan more expensive overall. The advantages of financing a mortgage short term is that is doesn’t take as long to pay the mortgage off and the size of the principle and interest payments are constant. With a shorter mortgage the interest rates are lower and the overall cost of the loan will provide a savings for the individual. Disadvantages of short term mortgages have very high monthly payments compared to those of a long term mortgage. The payments and interest rates are fixed which doesn’t afford the borrower the opportunity to take advantage of lower interest rates without having to refinance the loan with can be very costly. 2-a) $325,000 x 0.8 = $260,000 x 0.01 = $262,600 + $1,500 = $264,100 N = 360 (30 x 12) I = 0.475 = (5.7%/12) PV = $264,100 PMT = $1,532...
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...May Sheryl J. Javierto MBA - 1 PANASONIC PHILIPPINES I. Point of View This paper is based on the information provided by the article and is divided into two sections. The first section discusses the problems or difficulties currently confronting the Panasonic Philippines. The second section offers suggestions that would allow Panasonic to address the difficulties it now faces. II. The Problem Productivity has dropped within the Department and employees there appear to have low motivation and confusion. How they intend to compete with giants electronic manufacturers from China and South Korea, is a big problem of Panasonic. Presently their warehouse is in a mess; products are mixed up and disordered. There is a severe backlog of customers’ orders. And customers have complained of pick-up errors. Ashton Javier, Director for Facilities and Safety, is in a dilemma on what to do to turn around the company’s warehouse and storage system. III. Objective The primary aim of this analysis is to determine whether demand and inventory are in balance or not in the company and what course of action is to be undertaken to resolve the existing problem on storage and delivery of products. IV. Areas of Consideration 1. Panasonic Philippines, a branded name electronics manufacturer in Pasig, has been one of the leading electronic firms in the country. 2. Their products could not be shipped out of door because of poor storage and delivery system. ...
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...Running head: PROBLEM ANALYSIS: CLASSIC AIRLINES Problem Analysis: Classic Airlines Judith Judson University of Phoenix Problem Analysis: Classic Airlines To launch a successful marketing campaign, a company must evaluate all environmental factors must formulate proper implementation procedures. Much of the focus must be in planning to prepare the company for unexpected outcomes, mitigate identified risks, and control the timeframe and budget as much as possible. Classic Airlines is a company with an extensive history of success; however, the company has recently encountered difficulties in their progression toward an effective customer service and marketing campaign. Classic Airlines faces the possibility of failure and possibly bankruptcy if their key project is does not overcome obstacles. It is critical that Classic Airlines regain their position as an industry leader in the market, increase revenue and profits, and create positive, lasting relationships with customers. To achieve this, Classic must enter into a new realm of marketing to meet a growing demand from customers and compete effectively in value and pricing. Describe the Situation Classic Airlines is the world’s fifth largest airline. Classic Airlines commands a fleet of more than 375 jets that serve 240 cities with more than 2,300 flights daily. In the 25 years since inception, Classic has grown to be an impressive organization with 32,000 employees, and last...
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...E-Leader Croatia 2011 Case Studies in Channels of Distribution Donald K. Hsu, PhD Associate Professor Division of Business Administration Dominican College Orangeburg, New York, USA Abstract Case studies were employed as research tools, for undergraduate and MBA students for 25+ years. The International Management course was taught in two classes at an undergraduate Business program. Channel of Distribution course was given at a MBA program. Real-world examples were utilized and applied in class whenever applicable. Students did final projects individually or in a team, by employing case studies via library and internet search. Class evaluations indicated that the case studies enhanced significantly their overall learning experience. Students rated the courses good to excellent. This paper gave the summary. Keyword: Case Studies, In-Class Team Assignment, Final Projects, International Management and Channels of Distribution Harvard University, Cranfield University (UK) and many other research institutions published case studies for 25 years. International Management and Channels Distribution were taught in an undergraduate business program and a MBA program respectively. Job market is very good. A quick search on Indeed (2011) yielded 5,850 jobs for international manager and 1,160 jobs for channels distribution. This search was done for Manhattan zip code 10001, and within a twenty-mile radius. In the down economy, managers and distributors are still...
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...Growth Stocks vs. Value Stocks Thomas Anderton MBA 570 Professor Scott Growth stocks generally come from companies of high quality and who are considered successful. Investors expect the earnings of these companies to keep growing above the market average. If an investor were to analyze the companies with growth stock they would notice that these stocks have high price to earnings ratios and high price to book ratios. The price to earnings ratio shows the market price per share divided by the earnings. In order to have a high ratio generally the market price per share is high. Value stocks are the exact opposite of growth stock in terms of their price per earnings ratio and their price to book ratio, which means they generally have low ratios. These companies are generally expected by investors to increase in value when the rest of the market recognizes their potential. According to Bryan Rich of Forbes, “Value stocks are stocks with the lowest P/E, price to book, price to sales and price to cash flow. Other twists on value investing are simply looking at the lowest priced stocks in a major index or stocks with the highest dividend yield in a major index” (Rich, 2016). To some investors, growth stocks may seem to be expensive and at times overhauled, which could cause them to invest in value stocks. Investors may chase value stock because they don’t have as much money to invest as other investors who choose growth stocks. Some investors may choose to invest in growth...
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...Problem Solution: TeraTech University of Phoenix MBA 570 Problem Solution: TeraTech TeraTech a five year old Customer Relationship Management (CRM) solutions provider in the pharmaceutical industry who is facing a challenge of whether to create a new product in-house or through a partnership in order to meet the needs of their customers. They also have to consider in their decision the issues with their current staff lacking some of the skill needed to produce this new product. Describe the Situation Issue and Opportunity Identification TeraTech is faced with the dilemma of which direction the company should move forward. With customer satisfaction becoming an issue and increased competition TT needs to move fast on deciding to launch a new product created in-house or to partner with a company already producing such a product. TT is being challenged by this due to company growth has begun to slow down. Christine DeFalco has addressed the issue of a marketing mix and whether production in-house or thru a partnership as to how this product be priced, promoted and placed to fit within the direction TeraTech is wanting to move forward. Stakeholder Perspectives/Ethical Dilemmas If going with the direction of TeraTech expanding its product line there are ethical dilemmas that stakeholders are being challenged. One dilemma is Christine DeFalco hopes of expanding TT product line may become a challenge with Chris Riggs, VP of human resource announcing a hiring...
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