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Operations improvement plan implementation

February 14, 2014 mba 6022 StrATEGIC mANAGEMENT
Latonya Fields
February 14, 2014 mba 6022 StrATEGIC mANAGEMENT
Latonya Fields

Abstract/Executive Summary
Toyota has analyze and created innovative solutions to management the current problems that exist... As a result of improving process Toyota can maintained loyal customers and decrease the possibilities of defect parts and recalls. The purpose of this paper is to provide a problem statement that will identify the importance of quality management. This paper is also intended to give a brief over view of history of Toyota’s recall issues. The paper will analyze a few key components; analyze the process using problem framing and cause and effect analysis, review the process selected for improving, and analyze the implication of the organization.

Introduction
Problem Statement. Toyota’s recall caused nearly 89 deaths due to unintended accelerations and poor quality management (http://usnews.rankingsandreviews.com). Poor quality management is unethical .Toyota failure to focus on quality Recalls is estimated over billions of dollars and affect Toyota brand name. Toyota high quality reputation was driven by consumer views. Recalls and the Tsunami resulted in cutbacks in production and delay in delivery. Part of the problem is how quality is measured. A lot of the problems were caused by media and the way they measure quality. Bad media quality measurements and engineering versus manufacturing. Toyota should have identified problem earlier becoming the situation to escalate. In 2008 Chris Tinto VP in charge of technical and regulatory affairs warned about defect showing up in rear gas struts and ball joint but was ignored. The new CEO Hiroshi Okuda mission in 2005 was to grow the company from 7.3% in 1995 to 10%

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