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Course Syllabus
OPM 511: OPERATIONS MANAGEMENT
Summer 2013

Course Overview:
This course addresses the management of operations in manufacturing and service firms. The course starts with a general overview of operations management and its relationship to other functions of the business. Managing operations well requires both strategic and tactical skills. During the term, we will consider such topics as: strategic planning, demand planning, process analysis, locating facilities, determining capacity, materials management, and technology, together with relevant analytical techniques.

The course will involve class room discussions, use of case studies and problem solving.

PRE-REOUISITE: MGT 511 Quantitative Business Analysis, Use of PC including Excel & software provided with the text book.

TEXTBOOK:
Jay Heizer and Barry Render, Operations Management (Global 10th Edition), 2011, Prentice Hall.

REFERENCES:

William J. Stevenson, Operations Management, 10th Edition, McGraw-Hill, 2008.

COURSE OBSECTIVES
This course introduces basic concepts of business operations. Specifically: • Understand operations processes including inputs and outputs to meet customer satisfaction for products and services. • Management concepts and techniques used in operations management. • Focus on applications of the concepts.

Description of the knowledge to be acquired

Understand Operations Management and its relationships with other functional and support areas, such as, finance, marketing, accounting, MIS, and suppliers.

Develop operations strategy based on business strategy including how to deploy operations strategy.

• Using basic forecasting techniques for predicting demands for products and service. • Understand business processes, process selection and layout. • How to plan and analyze facilities