...MBO TICKET M-BOOKING SYSTEM RIDZWAN BIN ABDOL RAHMAN UNNERSITI TEKNIKAL MALAYSIA MELAKA mcngaku ~nembcnal-kan ti'sis !J'Sh,7:'Sarja!ia;:Doh:tos F:tlsafi~h) ini disi~npr?n Pespust:ikaan di hlal;!umat dan Kot~~uoikasi : ! i '1'cl;nolo:i dc~?g;ins!-arat-syrat kcgunnan sspcsti : hcri k u: haklnilik I 'nil-cssi~i 71'elinik~iI h/l:tlu?-sia hlclaka. 1 . Tesis dari psojek adalal~ 3. Pcrpastal.;aan Fakulti Tchlnlogi hlaklun~atdnn Komuniknsi dihcnarkan mclnbuat snlinan u ~ ~ t u ~ i u a pcngajian saliqia. tk i~ Fg.l;ulti -1'cknnlogi Rlaklumat c!nn Kcm~~nikasi dil~cnaskanrncrul~ui~t -3. Pcrpurtakc~:~n .. salinan tesis itii sehagai bahan pestukaran atitara institus; pcsrtga.11a11 tinggi. 1. "* Sila taiidakan ( 1 ) SlTT_TT (Mcngnt~dungi ~iiahlumatgang berdarjuh hcscla~na~an k e p c i ~ ~ i i ~ >lala!~ S I L I ataLi y:t~ sepcrti >an? termaktub di clalam :\1;T:2 R:IFISI.A RAShll 1972) - / . - - ~. .PTT),\F: 'T'ERI1..1r) II-:1ND.-2I:?NCiA-\n!PENT [I-IS) \loinat tct~lp NO 3 17. .j31a11 K L ' s ~ ~ c : &- e-- (T.4ND.!Il':\N ;.AN PENYF I .!;\ ) C'ih Siti XTnstusa I7inti B;~l-ua~.~icti~i C4..ITi4T:2N: 7-tsis dimaksudkan scbagiii 1.aporan Akhir Prqiek Sariana Muds (PShij, J i b tcsis ini SliI.11- atnu TTIRIT,ZD. sila 1ampisk:tn susnt daripada pil-uth "'$ bcrkurlsa. * MBO TICKET M-BOOKING SYSTEM RIDZWAN BIN ABDOL RAHMAN This report is submitted in partial fulfillment of the requirements for the Bachelor of Computer Science (Software...
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...MBO TICKET M-BOOKING SYSTEM RIDZWAN BIN ABDOL RAHMAN UNNERSITI TEKNIKAL MALAYSIA MELAKA mcngaku ~nembcnal-kan ti'sis !J'Sh,7:'Sarja!ia;:Doh:tos F:tlsafi~h) ini disi~npr?n Pespust:ikaan di hlal;!umat dan Kot~~uoikasi : ! i '1'cl;nolo:i dc~?g;ins!-arat-syrat kcgunnan sspcsti : hcri k u: haklnilik I 'nil-cssi~i 71'elinik~iI h/l:tlu?-sia hlclaka. 1 . Tesis dari psojek adalal~ 3. Pcrpastal.;aan Fakulti Tchlnlogi hlaklun~atdnn Komuniknsi dihcnarkan mclnbuat snlinan u ~ ~ t u ~ i u a pcngajian saliqia. tk i~ Fg.l;ulti -1'cknnlogi Rlaklumat c!nn Kcm~~nikasi dil~cnaskanrncrul~ui~t -3. Pcrpurtakc~:~n .. salinan tesis itii sehagai bahan pestukaran atitara institus; pcsrtga.11a11 tinggi. 1. "* Sila taiidakan ( 1 ) SlTT_TT (Mcngnt~dungi ~iiahlumatgang berdarjuh hcscla~na~an k e p c i ~ ~ i i ~ >lala!~ S I L I ataLi y:t~ sepcrti >an? termaktub di clalam :\1;T:2 R:IFISI.A RAShll 1972) - / . - - ~. .PTT),\F: 'T'ERI1..1r) II-:1ND.-2I:?NCiA-\n!PENT [I-IS) \loinat tct~lp NO 3 17. .j31a11 K L ' s ~ ~ c : &- e-- (T.4ND.!Il':\N ;.AN PENYF I .!;\ ) C'ih Siti XTnstusa I7inti B;~l-ua~.~icti~i C4..ITi4T:2N: 7-tsis dimaksudkan scbagiii 1.aporan Akhir Prqiek Sariana Muds (PShij, J i b tcsis ini SliI.11- atnu TTIRIT,ZD. sila 1ampisk:tn susnt daripada pil-uth "'$ bcrkurlsa. * MBO TICKET M-BOOKING SYSTEM RIDZWAN BIN ABDOL RAHMAN This report is submitted in partial fulfillment of the requirements for the Bachelor of Computer Science (Software...
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...LEARNING OBJECTIVES After studying this chapter, you should be able to: 1 2 3 Describe the three key elements of motivation. Identify early theories of motivation and evaluate their applicability today. Apply the predictions of selfdetermination theory to intrinsic and extrinsic rewards. 4 5 6 Compare and contrast goalsetting theory and management by objectives. Contrast reinforcement theory and goal-setting theory. Demonstrate how organizational justice is a refinement of equity theory. 7 8 9 Apply the key tenets of expectancy theory to motivating employees. Compare contemporary theories of motivation. Show how motivation theories are culture bound. ISBN 0-558-97987-4 202 Organizational Behavior, Fourteenth Edition, by Stephen P. Robbins and Timothy A. Judge. Published by Prentice Hall. Copyright © 2011 by Pearson Education, Inc. Motivation Concepts Luke: “I don’t believe it.” Yoda: “That is why you fail.” —The Empire Strikes Back 7 THE BIG BROKER EXODUS T ISBN 0-558-97987-4 he global recession has upended the status quo in many areas of business, and nowhere is that more evident than in the financial sector. Former Wall Street icons—Lehman Brothers, Merrill Lynch, Bear Stearns—have been absorbed by other companies or vanished altogether. Other stalwart companies, such as Citigroup, JPMorgan Chase, American International Group (AIG), and Morgan Stanley, were forced to become wards of the state. Said one business writer, “It’s been...
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...losing over 395million dollars. There Expenses are lower than the main airline carriers, primarily, it’s not inexpensive sufficiently to participate rivalry against competitors like JetBlue or Spirit. Virgin America has been embraced to create a honest low- cost structure, While it’s competitors have reduced their cost structure significantly, customers are not eager to pay a high premium to have the ability to enjoy TV on there flights and have a free checked bag “which is why JetBlue will likely be charging for the first bag soon”. There mission statement is to rethinking what it means to fly economy, by producing the leading low-cost luxury airline. The company established an impressive goal, to create the procedure of reserving airline tickets simpler and much quicker. In early 2004 Virgin Group declared a United States low-fare airline by the name of "Virgin USA". At the time, Virgin USA projected to begin flights by 2005. Virgin America stated its objective to start flying out to Toronto from San Francisco, depending government authorization it would make it the airline's first international...
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...tend to panic and stop spending on unnecessary things. Luxuries that we provide in the hospitality industry like fine dining and recreational activities tend to be cut off from people when the recession hits. People become scared of the future and unsure of when things will get better and if it will happen again. This causes us to lose revenue and profits. Our hotel growth becomes slow if not obsolete and causes losses to the company in not only hotel rooms but dining as well. People feel it is more logical at this time to eat at home for less than spend money on eating out. Driving Forces We are in the age of technology. Everything from schools, banking, connecting with friends, shopping, and even booking hotels and vacations are done online. With these advancements site like Facebook and Twitter have been created to connect and meet new people. A site has even been created, Linkedin, for business professionals to connect and is even a walking resume. Along with social media sites like these there have been travel sites created as well to make vacation booking easier, more efficient, and faster for today’s people. Consumers rely on websites like this to find the best deals fast. This can pose a problem to most hotel businesses. If you are not one of the top 5 on search engines like these you will fall behind. Competitors will capture more customers which in hand gives them more of the market share. In a market like this you cannot afford to even lose .5% of the market share...
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...Chapter 12 Enhancing Decision Making LEARNING OBJECTIVES After reading this chapter, you will be able to answer the following questions: 1. What are the different types of decisions and how does the decision-making process work? 2. How do information systems support the activities of managers and management decision making? 3. How do decision-support systems (DSS) differ from MIS and how do they provide value to the business? 4. How do executive support systems (ESS) help senior managers make better decisions? 5. What is the role of information systems in helping people working in a group make decisions more efficiently? CHAPTER OUTLINE 12.1 DECISION MAKING AND INFORMATION SYSTEMS Business Value of Improved Decision Making Types of Decisions The Decision-Making Process Managers and Decision Making in the Real World 12.2 SYSTEMS FOR DECISION SUPPORT Management Information Systems (MIS) Decision-Support Systems (DSS) Data Visualization and Geographic Information Systems Web-Based Customer Decision-Support Systems Group Decision-Support Systems (GDSS) 12.3 EXECUTIVE SUPPORT SYSTEMS (ESS) AND THE BALANCED SCORECARD FRAMEWORK The Role of Executive Support Systems in the Firm Business Value of Executive Support Systems 12.4 HANDS-ON MIS PROJECTS Management Decision Problems Improving Decision Making: Using Pivot Tables to Analyze Sales Data Improving Decision Making: Using a Web-Based DSS for Retirement Planning LEARNING TRACK MODULE Building and Using Pivot Tables Interactive...
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...managing NOW! Gary Dessler Florida International University Jean Phillips Rutgers University Houghton Mifflin Company Boston New York To Samantha Vice President, Executive Publisher: George Hoffman Executive Sponsoring Editor: Lisé Johnson Senior Marketing Manager: Nicole Hamm Development Editor: Julia Perez Cover Design Manager: Anne S. Katzeff Senior Photo Editor: Jennifer Meyer Dare Senior Project Editor: Nancy Blodget Editorial Assistant: Jill Clark Art and Design Manager: Jill Haber Senior Composition Buyer: Chuck Dutton Cover photo credits Main image: © Bryan F. Peterson/CORBIS Lower left image: © Stockbyte/Getty Images Lower right image: © David Oliver/Getty Images Additional photo credits are listed on page 516. Copyright © 2008 by Houghton Mifflin Company. All rights reserved. No part of this work may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording, or by any information storage or retrieval system without the prior written permission of Houghton Mifflin Company unless such copying is expressly permitted by federal copyright law. Address inquiries to College Permissions, Houghton Mifflin Company, 222 Berkeley Street, Boston, MA 02116-3764. Printed in the U.S.A. Library of Congress Control Number: 2007924351 Instructor’s exam copy : ISBN-13: 978-0-618-83347-4 ISBN-10: 0-618-83347-1 For orders, use student text ISBNs: ISBN-13: 978-0-618-74163-2 ISBN-10: 0-618-74163-1 1 2 3 4 5 6 7...
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...and services. C) It helps to build a loyal customer base but has no impact on a firm's intangible assets. D) It is more important for bigger organizations than smaller ones. E) It is seldom used by nonprofit organizations. Answer: B Page Ref: 4 Objective: 1 Difficulty: Easy 2) ________ is the art and science of choosing target markets and getting, keeping, and growing customers through creating, delivering, and communicating superior customer value. A) Marketing management B) Knowledge management C) Operations management D) Strategic management E) Distribution management Answer: A Page Ref: 5 Objective: 2 Difficulty: Easy 3) Identify the correct statement about marketing management. A) It is primarily concerned with the systematic gathering, recording, and analysis of data about issues related to marketing products and services. B) It focuses mostly on monitoring the profitability of a company's products and services. C) It focuses solely on attaining an organization's sales goals in an efficient manner. D) It is defined as the field that deals with planning and managing a business at the highest level of corporate hierarchy. E) It occurs when at least one party to a potential exchange thinks about the means of achieving desired responses from other parties. Answer: E Page Ref: 5 Objective: 2 Difficulty: Moderate 4) A social definition of marketing says ________. A) effective marketing requires companies to remove intermediaries to...
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...Models Toolkit – Cost Leadership 3 TECHNIQUES AND TACTICS Understanding Cost Dy namics Management Accounts and Metrics Bang f or Buck Slice and Dice Understanding Natural Cost Trends Cash Cost Not P&L Cost Best Practice (and Lev el Play ing Fields) Competitiv e Analy sis Toolkit – Techniques and Tactics 4 PEOPLE Why Is People Cost So Problematic? Hiring Pay ing Technology and Productiv ity Firing Managing the Av erage Perf ormer Minimizing the Core Organization Toolkit – People 5 SUPPLIERS Who Manages Supplier Costs? Understand the Balance of Power Consolidate to Fewer Better Suppliers Negotiate Intelligently Don’t Get Locked In Manage Total Cost of Ownership Get Tough on the Costs of Serv ices Toolkit – Suppliers 6 COST CUTTING CASE STUDY Month 1 Month 2 Month 3 Month 4 7 WIRED AND GLOBAL The Internet Globalization Toolkit – Wired and Global 8 LATERAL THINKING Indirect Cost Generators Let the Customers Do the Work Cost into Rev enue Toolkit – Lateral Thinking 9 COST MANAGEMENT AS STRATEGY Deliv ering Value v ia Acquisitions Underpinning Pricing Strategies Discov ering More New Growth Opportunities Creating an Ef f ectiv e Center in a Large Corporation Toolkit – Cost Management as Strategy 10 COST IN THE PUBLIC SECTOR The Size of the Problem What Constitutes Public Spending? Why Managing Public-Sector Cost Is Tough Y es, It’s...
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...IIBM Institute of Business Management HUMAN RESOURCE MANAGEMENT www.iibmindia.in Subject: HUMAN RESOURCE MANAGEMENT Credits: 4 SYLLABUS Introduction to Human Resource Management Introduction: Nature, Philosophy, Need, Objectives and Evolution of Human Resources Management; HRM Functions; HRD Concept; HRD Strategy; HR Responsibilities; Environmental Factors of HRM: Environmental Factors, Challenges to HRM. Concepts and Process of Human Resource Planning Human Resource Planning: Importance, Process, Barriers; Strategic Planning; Human Resource Information Systems (HRIS); Forecasting Demands: Forecasting Supply; Man Power Forecasting. Emerging Trends in HRM Outsourcing and its HR Dimensions; Human Resource Planning and Downsizing: Voluntary Redundancy and Ways of Downsizing Processing; Importance of Bench Marking; Case Study: Bench Marking VRS Practices and Compensation Management. Job Analysis: Recruitment and Selection Job Analysis: 6 Steps, Job Description vs. Job Specification, Methods of Collecting Job Analysis Information; Role of Recruitment and Selection: Situational Factors in Recruitment, Recruitment Policy, External and Internal Sources of Recruiting and its Merits and Demerits, Selection Process and its Types, Structured Interview Guide. Training and Development Orientation; Training and Development; the Steps in Training Process; Career and Succession Planning: Career Stages, Career Development, Career Management Succession Planning; Case Discussion...
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...largest grader of diamonds, were accused of accepting bribes fi'om large diamond dealers to inflate diarnond grades. Large diamond can lead to large financial losses, r'eputation damage, and possibly even to organizational failure. Here are some recent examples: IYlfaitures dealers rvouid submit proportionally high bids, often 20 to 30qa highel than prevailing bids fol lough stones. knowing that they would be able to sell these stones at a profit because they bribed GIA staff to get a higher-than-deserved grade. A small differ-ence in grade can mean a huge difference in price, often hundreds of thousands of dollars on larger diamonds. The size of the blibes is unknown, but the probe into the allegations mentions cash, theatel tickets, and other gifts. What is known, however, is that the blibes gave the large dealers enough of a financial edge to control the market and reap excess profits. As such, the scandal reverberated thloughout the $80 billion diamond-jewelry industry around the world, as many customels overpaid for their diamor.rds and many diamond dealers, particularly srnaller ones,...
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...CHAPTER ONE INTRODUCTION 1.1 Background of the Study The mining industry in Ghana, is an important sector for the socio economies of countries that have substantial gold deposits. To achieve rapid economic development, many countries resort to various activities to exploit natural resources. One of such activities is mining. Consequently, mining is an important economic activity which has the potential of contributing to the development of areas endowed with the resource. In North America, raw mineral production in 1998 was valued at approximately US$ 70 billion. The industry employs approximately 1 million people (Mbendi Profile, 2005). In Peru, the mining sector accounts for 50% of the country’s annual export earnings. During 1993, the mining industry’s contribution to the Peruvian economy was represented by $240m paid in taxes; $400m spent on local purchases; $280m in imported goods and accounted for over 11% of GDP (Acheampong, 2003). In South Africa, where gold is the largest mineral foreign income earner, gold mining alone contributes 27.4% in mineral revenues. The gold industry is also responsible for 56% of South Africa’s mine labour force (Mbendi, 2005). In Ghana, the sector plays a vital role in the development of the economy. In 2000, minerals accounted for 38.96% of total export earnings, followed by cocoa (22.51%) and timber (9.03%) (ISSER, 2001). The mining sector now contributes 41% to the country’s foreign exchange and is the leading foreign exchange earner. Of...
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...Instructor’s Manual Jane Murtaugh College of DuPage BUSINESS IN ACTION 3rd Edition COURTLAND L. BOVEE JOHN V. THILL & BARBARA E. SCHATZMAN Introduction This Instructor’s Manual brings together a set of completely integrated support materials designed to save instructors the trouble of finding and assembling the resources available for each chapter of the text. 1. Course Planning Guide Included in the guide are suggestions for course design, classroom activities, and supplemental teaching aids. 2. Learning Objectives and Summary of Learning Objectives For each chapter, learning objectives and the summary of the learning objectives are listed. 3. Brief Chapter Outlines For each chapter, a brief chapter outline is provided. 4. Lecture Notes and Chapter Outlines For each chapter, a comprehensive outline is provided, as well as a variety of stimulating lecture enrichment materials. 5. Real-World Cases At least two real-world cases related to chapter material are included for each chapter. 6. Answers to End-of-Chapter Questions Answers to the end-of-chapter questions are provided, as well as suggested teaching tips when appropriate. 7. Answers to See It on the Web Exercises Following the end-of-chapter questions, answers to the See It on the Web Exercises can be found, along with tips for the instructor. Answers to Boxed Features In each chapter, students are presented with at least two supplemental “boxes,” both containing questions about the material discussed. Answers...
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...PAPER P3 BUSINESS ANALYSIS P R A C T I C E & R E V I S I O N K I T BPP Learning Media is the sole ACCA Platinum Approved Learning Partner – content for the ACCA qualification. In this, the only Paper P3 Practice and Revision Kit to be reviewed by the examiner We discuss the best strategies for revising and taking your ACCA exams We show you how to be well prepared for your exam We give you lots of great guidance on tackling questions We show you how you can build your own exams We provide you with three mock exams including the December 2012 exam We provide the ACCA examiner's answers as well as our own to the June and December 2012 exams as an additional revision aid FOR EXAMS UP TO JUNE 2014 First edition 2007 Seventh edition January 2013 ISBN 9781 4453 6653 1 (previous ISBN 9781 4453 8002 5) e-ISBN 9781 4453 6956 3 British Library Cataloguing-in-Publication Data A catalogue record for this book is available from the British Library All our rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior written permission of BPP Learning Media Ltd. Published by BPP Learning Media Ltd BPP House, Aldine Place London W12 8AA www.bpp.com/learningmedia We are grateful to the Association of Chartered Certified Accountants for permission to reproduce past examination questions. The answers to past examination...
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...An Integrated Approach to Strategy Running Case Featuring Wal-Mart Wal-Mart’s Competitive Advantage (Chapter 1) ● Working Conditions at Wal-Mart (Chapter 2) ● Wal-Mart’s Bargaining Power over Suppliers (Chapter 3) ● Human Resource Strategy and Productivity at Wal-Mart (Chapter 4) ● How Wal-Mart Became a Cost Leader (Chapter 5) ● Wal-Mart’s Global Expansion (Chapter 6) ● WalMart Internally Ventures a New Kind of Retail Store (Chapter 8) ● Sam Walton’s Approach to Implementing Wal-Mart’s Strategy (Chapter 9) Strategy in Action Features A Strategic Shift at Microsoft (Chapter 1) ● The Agency Problem at Tyco (Chapter 2) ● Circumventing Entry Barriers into the Soft Drink Industry (Chapter 3) ● Learning Effects in Cardiac Surgery (Chapter 4) ● How to Make Money in the Vacuum Tube Business (Chapter 5) ● The Evolution of Strategy at Procter & Gamble (Chapter 6) ● Diversification at 3M: Leveraging Technology (Chapter 7) ● News Corp’s Successful Acquisition Strategy (Chapter 8) ● How to Flatten and Decentralize Structure (Chapter 9) Practicing Strategic Management Application-based activities intended to get your students thinking beyond the book. Small-Group Exercises Short experiential exercises that ask students to coordinate and collaborate on group work focused on an aspect of strategic management. Exploring the Web Internet exercises that require students to explore company websites and answer chapter-related questions. Designing a Planning System (Chapter 1) Evaluating...
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