...Assessor/s:IQA: | | Learner Signature: | Learning Outcomes | To pass this unit, the student must achieve all the major learning outcomes as follows:1 Understand the relationship between organisational structure and culture2 Understand different approaches to management and leadership3 Understand ways of using motivational theories in organisations4 Understand mechanisms for developing effective teamwork in organisations. | Issue Date | | Final Submission Deadline: | Submission Date: | Signature of Assessor | | Signature ofInternal Verifier | | UNIT AIM The aim of this unit is to give learners an understanding of individual and group behaviour in organisations and to examine current theories and their application in managing behaviour in the workplace. UNIT INTRODUCTION This unit focuses on the behaviour of individuals and groups within organisations. It explores the links between the structure and culture of organisations and how these interact and influence the behaviour of the workforce. The structure of a large multi-national company with thousands of employees worldwide will be very different from a small local business with 20 employees. The way in which an organisation structures and organises its workforce will impact on the culture that develops within the organisation. The structure and culture of an organisation are key factors which contribute to motivating the workforce at all levels of the organisation. The Japanese were instrumental in developing a culture of ‘continuous...
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...French fries and lowered the sugar content in the slaw. Company Culture - Industry and Growth – the industry norms and rules of the game of the fast food industry • Expansion via franchising. • Location – important for economies of scale – high fixed costs and small returns on sales required high traffic volume. • Effective store management – keeping waste, shrinkage and inefficiency to a minimum. • Market image – focused on theme or product – consistency and reliability throughout all stores was critical. Organizational Structure • Headquarters structure over all franchises – Functional structure within the organizations when it came to consistency between all of the stores. o Coordination – hierarchy supervision, plans and procedures o Decision rights – highly centralized o Boundaries – core/periphery • International stores, specifically Japan – Divisional structure o Coordination...
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...with my own experiences and discuss the significance of such an approach within current organizational environments. During this process, the first part of this essay will describe the basic meaning of organic and mechanistic organization with what I have understood from the class and own opinion. And the second part will discuss the difference between the organic and mechanistic organization such as structure, characteristic and conditions. Finally, the last part is focus on discuss what will influence the organizational choose the organisation design and which will match with the post-bureaucratic organisation. This essay will use some case study or company as example to explain the perspective. The first part is clearly explaining meaning of mechanistic and organic organization. Mechanistic organisation, also known as a bureaucracy organization (Morgan, 2006), is a system that integrated use of principles of traditional organisational design. The traditional organizational, look organization as machines (Morgan, 2006) insist the result under unified command, so it produced a formal terms of rigid hierarchy chain (Lunenburg, 2012) which each person only control and supervision by a superior. This mean organization need to maintain a narrow margin management, as well as the improvement of organisational level then narrower the management margin, so that it forms as an impersonal structure. In this situation, increase the use...
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...female demographic to lure in new customers and have also started focusing on more urban households. At the same time, they have joined hands with various companies to provide the customers with professional building tools which helps make the superstores a one-stop shopping center. Doing all this, Lowe's has made it clear that their store do not only sell quality products but provide necessary installation services for customer as well. 5.2 One of the major strengths of KFC's organizational design in China is that they have recognized and differentiated between adults and kids. Sam Su saw that kids, unlike adults, do not come alone to eat which meant more customers if they were the target. Hence, they created a kids section that is staffed by professional hostesses whose job is to entertain the kids and involve them in different activities; this alone attracts 400 birthday parties annually. Another strength of this organizational design was to separate their products from competitions like McDonalds and numerous local restaurants present in the city. For this, Su paid close attention to Chinese value by organizing “Lion Dance” during the opening. The standard of...
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...CHAPTER THREE FUNDAMENTALS OF ORGANIZATION STRUCTURE CHAPTER OVERVIEW This chapter introduces basic concepts of organization structure. Structure is defined, and the students focus on how structure can help organizations achieve their goals. An information processing perspective on structure explains how organizational linkages can provide needed information capacity. Strategies for grouping organizational activities into functional, divisional, matrix, horizontal, or hybrid structures are shown. Symptoms of misalignment are discussed. CHAPTER OUTLINE Managing by Design Before reading the chapter, students will give their opinions on the following statements: • A popular form of organizing is to have employees work on what they want in whatever department they choose so that motivation and enthusiasm stay high. • Committees and task forces whose members are from different departments are often worthless for getting things done. • Top managers are smart to maintain organizational control over the activities of key work units rather than contracting out some work unit tasks to other firms. Organization Structure Structure includes three key components pertaining to both vertical and horizontal aspects of organizing: designation of formal reporting relationships including number of levels in the hierarchy and span of control of managers and supervisors; grouping of individuals into departments and of departments into...
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...mechanism for coordinating economic inputs and activities, and of the manager as a morally neutral technician engaged in a world of purely rational problem solving in the pursuit of efficiency (John et al, 2006). Principles were designed to be universally applicable and based on rational, ordered technical arrangements (Brooks, 2009). Organisations were viewed as machines and humans ‘as mere cogs within them’ (Graley, 2012). Bureaucracy, Classical school (Of Thought) and scientific management are divisions of a technical approach. Bureaucracy was founded by Max Weber a German philosopher who reported that (Brooks, 2009) people in organisations have their own well defined tasks and responsibilities. Organisations contain hierarchical structures with each developing their own rules and procedures for completing tasks. Positions are portrayed in detail, in writing, as to duties, responsibility, authority and place in the hierarchy (Hicks, 1972). This creates for a strict discipline and a controlled environment where workers performances were persistently monitored and workers had little integration amongst one another. Employees were rewarded by fixed salaries and promotion...
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...Conflict and Change Harvard Case Study Professor: Robert Lazer PhD Team: Zerrin Hejazi, Mark Klabonski, Elizabeth Lamb, Hari Thenneti Pandurangamoorthi, & Hareshkumar Surani The History of Merck U.S. sales office opened in and George Merck, Heinrich’s grandson, was appointed head of the U.S. branch Friedrich Jacob Merck opened Merck in Germany 1668 1827 Heinrich E Merck transformed the business and Merck began manufacturing 1887 Merck merged with Philadelphia pharmacy Sharp & Dohme 1891 The renamed company Merck & Co. opens for business 1953 2009 Merck merged with ScheringPlough Corporation and Organon BioSciences Pharmaceutical Industry • The average drug development time is over fifteen years with an average R&D expenditure of $800 million. • The FDA requires three phases of testing to assess safety and effectiveness. o Test results dictate what is displayed on the drug’s label and how the doctor will prescribe it. • Follow-up studies (Phase 5) can be performed to assess the drug after market release (Phase 4) and amend the drug label for improved sales. Pharmaceutical Success • 1981 to 2001, Merck experienced an upward trend on several industry metrics. • Their Return on Sales (ROS) for their Human Pharma line peaked at just over 40% in 2001 with an average of 24% . • The early 1990’s exhibited a downward trend just prior to Gilmartin assuming the role of CEO. Pharmaceutical Success ...
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...Giant Innovator Lawrence and Han Nway Oo Team Chimpanzee Yonsei University Apple: The Giant Innovator In only a few years, Apple has grown to become the leading brand for phones, laptops, and mp3s among other technological devices. Macbook, iPhone, iPad, and iPod, the inventions and properties of Apple, are dominating and influencing the mind of teenagers and even the elders alike with its advanced functions and applications that aren’t replicable by brands. Apple’s attainment in this century has led the people to wonder the reason behind its achievements. What kind of organizational and corporate structure does Apple pursue to possess the successes? How does Apple motivate its employees in the work environment? Some give credit to the innovator of Apple, Steve Jobs, whose unorthodox style of leadership is the foundation of the company’s management. Although Apple’s organizational structure, corporate culture may seem to be a new style of management, it is inherently a cultural approach. In addition, it is Steve Jobs who is at the top of the chain of command reinforcing cultural management through his leadership, pursuit of skilled employees, and his firm grounding of corporate culture. Apple is a US-based consumer electronics company known for its ability to come out with path-breaking products. The work culture, propelled by a passion for new products with no trepidation to challenges and obstacles, exemplifies its intense work ethics. The employees are seen as...
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...Keller Graduate University [2009] Final Project Proposal “How to make Natel Engineering become a High Performance Organization” GROUP MEMBERS: Anthony Gonzales (acgonzales@msn.com) Christopher Cerdon (ccerdon@gmail.com) Raymond Bucassas (raymond_bucassas@yahoo.com) Kathryn Weber (kweber777@gmail.com) Nancy Sanchez (nancysanchez1985@hotmail.com) [pomona, ca] INTRODUCTION Good employee relations are crucial to any work environment in order to perform at their maximum efficiency. Excellent work and ethical values are needed to ensure a high quality standard of treatment in all occupational situations. A company that does not know how to treat their employees as their number one asset is a company destined to falter. Target Company: Natel Engineering Co., Inc. Chatsworth, Ca Founded in 1975, a foremost, privately held, independent manufacturer of a wide variety of microelectronic products, providing mid to high volume production to defense, aerospace, fiber optics/optoelectronics, medical, space, RF microwave and telecommunication industries. According to Business Week magazine in 2007, Natel Engineering Co. has been ranked as the 9th largest aerospace manufacturer in the greater San Fernando Valley area based on the number of employees. Natel is founded and owned by Sudesh Arora, who has a very prestigious background in Electrical Engineering -- he developed an exceptionally complex sulfur analyzer which won him the popular IR-100 Award...
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...A. Compare the cultures of the two companies using the relevant values in the attached “Competing Values Framework.” The Competing Values Framework model was developed for cultural assessments of organizations that shows the effectiveness in a two dimensional layout. In the Competing Values Framework model, there are four culture representations, Adhocracy, Clan, Market and Hierarchy. The Symphony and the Opera fit into one of the categories as individual organizations. More will be discussed on which category each belongs in, plus a comparison with each of the other three cultures. Included in the Competing Values map is two other cultural dimensions. The Horizontal dimension is located on the left of the model and maps out the inward or internal focus and integration. The primary attention focuses inward within the company or organization. When environments are less competitive and focused on the customer, internal focus is the most important dimension element. The outward or external focus and differentiation is located to the right of the model. The focus is primarily outwards, to the external environment, customers and suppliers. The Vertical dimension is located at the top and bottom of the model. This lower axis has more to do with who makes the decisions. At the bottom of the model, is Stability and Control which is geared more to management control. While at the top is Flexibility and Discretion which empowers employees to make decisions...
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...Convergys Origination Amie Rainbolt University of Phoenix MGT/230 February 07, 2012 Thomas Baine Convergys Origination Even though if a company has no organizational structure, function, or design it will fail. Convergys organizational structure is unique when compared and contrasted with two different organizational structures because; organizational functions influence and determine the organizational structure, and organizational design helps determine which structure best suits the organization’s needs. Because of the below process and procedures Convergys continues year after year to be the leader in customer service and a fortune 500 company. Convergys has 75,000 employees and clients in more than 70 countries, speaking more than 35 languages, and their annual income is $2.5 billion. The company developed from Cincinnati Bell Information Systems and MATRIXX, both subsidiaries of Cincinnati Bell, and AT&T Solutions Customer Care, which was sold to Cincinnati Bell in 1998; an IPO in 1998 made it a fully independent company. Since then, Convergys' headquarters in Cincinnati, Ohio, has acquired numerous companies. (Netrashetty, 2011, para. 4) Convergys organizational structure is unique when compared and contrasted with two different organizational structures because it is grouped into four separate self-sufficient organizations that include Billing Services, Human Resources Services, Professional Consulting Services, and Customer Management Group. Each origination...
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...Group Name- Scholars Name | MBA Serial No. | Md. Gias uddin | 118 | Afroz Shabnam | 133 | Mehedi Hasan Saurav | 134 | Rashed Mahmud Shakil | 154 | Sanjay Bhattacharjee | 161 | Md. Ashraful Haque | 172 | Mst. Suraya Jahan | 179 | Chapter Objectives * Examine how international growth places demands on management and HRM * Identify factors that impact on how managers of internationalizing firms respond to these challenges * We cover the following areas: * Structural responses to international growth: The organizational context in which IHRM activities take place. Different structural arrangement have been identified as the firm moves along the path to international status – from export department through to more complex department such as the matrix, transnational, heterarchy, networked. * Control and coordination mechanisms: Control and Coordination aspects. Formal and informal mechanisms were outlined, with emphasis on control through personal networks and relationships, and control through corporate culture, drawing out HRM implications. * Mode of operation used in various international markets: The various modes-such as wholly owned, franchising, management contracts and international joint ventures- used by multinational for foreign market entry and expansion. Again, we attempted to demonstrate the IHRM implications of the various modes, although noting that most of the literature focuses on wholly owned subsidiaries...
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...1. When we read the case study, the Ratchetts’ Ltd can simplified separate to two large teams that are car sales and after sales. One team is also within three different types of group. How can we distinction the team and group in that case? People think team and group that means can interchange to each other. So that they always misunderstand team and group the definition. Team and group are always making us complicate when we use it. If you want to make distinctions clearly, we are always following some theories to help them classified the team and group. Let us discuss as the below: * Team – Occur when a small number of members with shared leadership, who perform interdependent jobs with individual and mutual accountability of group members, become together evaluation and discussion problem, making decision for solving the problem at the planning, and reward. In practice meaning, the full tension and counter-balance of human behaviour will need to be demonstrated in the team. Related to the case Ratchetts Ltd has three departments team: Car sales and After-sale separate with service and parts. Car sales team mangers whose lead their team individual and mutual accountability of three groups, and also need to solve out the problem. For example: Car sales manager has to solve the problem with new-car sales department members argue after-car sales department can make profit more than them and others arguments is within the customer is belongs to who? * Group –...
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...Course Syllabus Please print a copy of this syllabus for handy reference. Whenever there is a question about what assignments are due, please remember this syllabus is the ruling document. | | | |Course Number: | MGT 330 - ID: BSAC13XG64 | |Course Title: |Management: Theory, Practices, and Application | |Course Schedule: |Start Date: July 3, 2012 -- End Date: August 8, 2012 | | | | |Where To Go To Class: |MAIN: This is the forum for all course-related discussions. All of your participation grade will come from | |Your Course Forums |your activities in this room. It has read-and-write access for everyone. | | | | | |CHAT ROOM: This is a read-and-write access Forum. This is your student lounge. It is a place to discuss | | |issues not related to the course...
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...in Ireland are the company’s highest in the world according to retail industry analysts in London. Organizational behavior is about the impact of individuals, groups, culture and structure on the business. It relates to expected behaviors of individuals within the organization as every single individual is different. And people tend to behave differently in a same situation. As people are the one who work in the organization, the performance of organization depend on the performances by employees so managers should make the list of expected behaviours of employees within organization and it is necessary to know how to deal with it. The value system, emotional intelligence, organizational culture, structure, job design and the work environment are important in determining human behavior. An appropriate culture can change the behavior of individuals. Organizational structures Organizational structure is a system used to define a hierarchy within an organization. It identifies each job, its function and where it reports to within the organization. (Lucy Friend, N.D) There are several organizational structures; however, the type of structure in an organization depends on aim, size of the business, and industry. Carefully chosen structures will improve the communication throughout the organization. Types of Organizational Structures Line Structures This is a structure, where authority...
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