[pic]

Corporate Information and Knowledge Management Strategy

2008

Contents

Executive Summary 3
Introduction 5
Information and Knowledge Management Defined 6
The Case for Information and Knowledge Management 7
Information and Knowledge Management as a Cultural Issue 9
IKM Strategy 2003-2006 - Progress to Date 9
IKM Strategy Vision and Objectives 10 Strategy Action Plan 11 To recognise information and knowledge as corporate resources 11 To ensure information and knowledge are accurate and reliable 12 To improve access to information and knowledge 13 To facilitate the sharing and application of knowledge within the Council and across Services 13 To encourage and support the creation and nurture of knowledge 14 Implementation Plan 15 Approach 15 Roles and Responsibilities 15 Deliverables and Outcomes 16 Skills 17
Next Steps 17
References 17

Executive Summary

Introduction

▪ Information and knowledge are valuable resources that must be managed with as much care and attention as the traditional resources of people, money, and buildings. Indeed, it is an asset that should be used effectively to the benefit of the Council and its community.

▪ The proposed strategy will help to ensure all information and knowledge created and used within the council is accessible to all and will ensure that information and knowledge are managed and controlled in a co-ordinated and cost-effective manner.

Information and Knowledge Management

▪ While Information Management emphasises delivery and accessibility of content and relies heavily on technology, Knowledge Management focuses on culture and work practices, emphasises adding value to content by filtering, synthesising, interpreting and