...patient satisfaction surveys into a quality improvement tool for overall organizational performance. Recently, the healthcare regulators shifted towards a market -driven approach of turning patient satisfaction surveys into a quality improvement tool for overall organizational performance. In 1996, evaluation of patient satisfaction was mandatory for all hospitals. A study was conducted in a tertiary teaching hospital in aiming to assess the opinions of clinical staff towards the effect of in-patient satisfaction surveys on the quality improvement process. A favorable result of 94% revealed that the patient was able to judge hospital service quality, especially in its relational, organizational and environmental dimensions. In Germany, measuring satisfaction has been required since 2005 as an element of quality management reports. Since 2002, the Department of Health (DOH) has launched a national survey program in which all NHS trusts have to survey patient satisfaction on an annual basis and report the results to their regulators. Therefore, measurement of patient satisfaction is a legitimate indicator for improving the services and strategic goals for all healthcare organizations. There is no consensus between the literatures on how to define the concept of patient satisfaction in healthcare. In Donabedian's quality measurement...
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...Outline & evaluate the biological explanation of phobic disorders: The biological explanation for the acquisition of phobic disorders establishes that phobias are caused by genetics, innate influences and the principles of biochemistry. This theory recognises that an oversensitive fear response may be inherited, causing abnormal levels of anxiety. This is illustrated in the basis of inheritance, particularly the adrenergic theory that convicts that those who have an acquisition to phobic disorders consequently show high levels of arousal in the automatic nervous system, which leads to increased amounts of adrenaline, thus causing high levels of anxiety. However this theory lacks evidence of cause and effect, causing it to be difficult to determine whether the levels of arousal lead to the anxiety or whether it is actually the developed anxiety, which leads to this arousal. This issue was present in Lader and St Matthews study which found that individuals who develop social phobia or panic disorders with agoraphobia have high levels of arousal. This causes a lack of validity to become apparent as there is an unawareness of what is being measured, as there is not a clear distinction between what aroused first, the reaction in the brain or the phobic disorder as it is not convicted whether the high arousal levels are the cause or in fact the consequence of the phobia. Furthermore, the basis of inheritance also distinguishes that dopamine pathways predispose individuals...
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...|Table of Content | Table of Content Chapter Page 1. WHAT IS THE PROVINCIAL INCIDENT MANAGEMENT SYSTEM? 4 2. INTRODUCTION 5 3. CONCEPTS AND PRINCIPLES 5 4. OVERVIEW OF PIMS COMPONENTS 6 4.1. PREPAREDNESS 6 4.2. COMMUNICATIONS & INFORMATION MANAGEMENT 6 4.3 RESOURCE MANAGEMENT 6 4.4 COMMAND & MANAGEMENT 7 4.5 ONGOING MANAGEMENT & MAINTENANCE 7 5. COMPONENT 1: PREPAREDNESS 8 1) UNIFIED APPROACH 8 2) LEVELS OF CAPABILITY 9 6. COMPONENT 2: COMMUNICATION AND INFORMATION MANAGEMENT 16 7. COMPONENT 3: RESOURCE MANAGEMENT 23 a) CONCEPTS AND PRINCIPLES 23 1) Concepts 23 2) Principles 23 a) Planning 24 b) Use of Agreements 24 c) Categorizing Resources 24 d) Resource Identification and Ordering 24 e) Effective Management of Resources 24 8. COMPONENT 4: COMMAND & MANAGEMENT 25 a) INCIDENT MANAGEMENT SYSTEM 25 b) MANAGEMENT CHARACTERISTICS 26 9. PIMS AND ITS RELATIONSHIP TO THE PROVINCIAL DM FRAMEWORK 28 |Distribution | At this stage limited to GPG OPS Workgroup members |WHAT IS THE PROVINCIAL INCIDENT MANAGEMENT SYSTEM? ...
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...Palestine Red Cresent Society Vulnerability & Capacity Assessment A Participatory Action Research Study of the Vulnerabilities and Capacities of the Palestinian Society in Disaster Preparedness August 2000 INTERNATIONAL FEDERATION OF RED CROSS AND RED CRECSENT SOCIETIES United Nations Children's Fund West Bank & Gaza Vulnerability & Capacity Assessment A Participatory Action Research Study of the Vulnerabilities and Capacities of the Palestinian Society in Disaster Preparedness Palestine Red Crescent Society August 2000 Copyright © Palestine Red Crescent Society 2001 All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any electronic or mechanical means including photocopying, recording, or by any information storage and retrieval sysems without prior permission from The Palestine Red Crescent Society, Al-Bireh, Palestine. For further infromation: Palestine Red Crescent Society Headquarters/ Al-Bireh P.O.Box 3637 Tel: ++972-2-2406515/6/7 Fax: ++972-2-2406518 e-mail: info@PalestineRCS.org Website: www.PalestineRCS.org Thanks to technical support of UNICEF West Bank and Gaza to this study and to the financial contribution of UNICEF- Middle East and North Africa Regional office who made the design and printing of this publication possible. Special thanks to the International Federation of the Red Cross and Red Crescent Societies for their technical and financial support to carrying this study. Cover...
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...Statement of Accounting Concepts SAC 3 (8/90) Qualitative Characteristics of Financial Information Prepared by the Public Sector Accounting Standards Board of the Australian Accounting Research Foundation and the Accounting Standards Review Board Issued by the Australian Accounting Research Foundation on behalf of the Australian Society of Certified Practising Accountants and The Institute of Chartered Accountants in Australia and by the Accounting Standards Review Board The Australian Accounting Research Foundation was established by the Australian Society of Certified Practising Accountants and The Institute of Chartered Accountants in Australia and undertakes a range of technical and research activities on behalf of the accounting profession as a whole. A major responsibility of the Foundation is the development of Statements of Accounting Concepts and Accounting Standards. The Public Sector Accounting Standards Board is one of the boards of the Foundation. The Accounting Standards Review Board was established by the Ministerial Council for Companies and Securities. It has responsibility for the development of Approved Accounting Standards for application by companies, and for the development of Statements of Accounting Concepts and Australian Accounting Standards. Copies of this Statement are available for purchase from the offices of the Australian Accounting Research Foundation, 211 Hawthorn Road, Caulfield, Victoria 3162, Australia...
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...TOOLS AND METHODS FOR MEASURING PUBLIC AWARENESS Project: South-East European Digital Television Acronym: SEE Digi.TV Version A-1.0; Date: 04.04.2012 Tools and methods for measuring public awareness / A-1.0 Page: 1/47 DOCUMENT HISTORY Version A-1.0 Status Approved Date 04.04.2012 Author IVSZ, SINTESIO Comments Approved version Approved by Project manager CONTENT 1 Introduction ......................................................................................................................... 3 2 Planning a survey................................................................................................................ 5 2.1 Defining research problem ........................................................................................... 5 2.2 Designing the survey.................................................................................................... 6 2.3 Qualitative versus Quantitative method ........................................................................ 7 2.4 Measurement methods ................................................................................................ 9 2.5 Reliability and validity ................................................................................................. 11 2.6 Sampling .................................................................................................................... 12 2.6.1 ...
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...4/8/2013 “Thess- Logisti”| | CITY COLLEGE | Application of the GAP model of Service Quality | EXECUTIVE SUMMARY Aim of the study is evaluation of consumer satisfaction in Greek finance market in terms of quality of services in case of accounting and finance consulting agency “Thess-Logisti”. The main information about the company and gaps faced in front of the company were identified from the interview with the CEO of agency Mr. Chatziarapis. Also, the identification of gaps are identified from the private observation and analysis from the past perceived services by the agency for the “Papadopoulos Apostolos&sons” Ltd, which operating in the sector of production of halva in the Drama region in a small village – Kirgion. The first part of assignment is based on the theoretical background with brief identification of service quality, customer satisfaction and the gap model. The main purpose of the research paper was to identify the gaps accessed from observation of current agency and analyzing the main gaps. Finally, was given the proposal of some solutions which could be used to resolve the issues according service offering and to improve firm’s performance and service quality. Contents EXECUTIVE SUMMARY 2 1. Introduction 4 2. Literature Review 5 2.1. SERVICE QUALITY and CUSTOMER SATISFACTION. 5 2.2. Gap Model 6 3. Identification of Gaps in company’s operation 8 4. Proposed solutions to close the Gaps 11 5. Key points learned from this project 12 6. Conclusion...
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...Intergovernmental Oceanographic Commission Manuals and Guides 52 Intergovernmental Oceanographic Commission TSUNAMI RISK ASSESSMENT ANDMITIGATION FOR THE INDIAN OCEAN KNOWING YOUR TSUNAMI RISK – AND WHAT TO DO ABOUT IT June 2009 UNESCO 1 Intergovernmental Oceanographic Commission Manuals and Guides 52 knowing your tsunami risk – and what to do about it Tsunami risk assessment and mitigation for the Indian Ocean; The designation employed and the presentation of material throughout the publication do not imply the expression of any opinion whatsoever on the part of UNESCO in particular concerning the legal status of any country, territory, city or area or of its authorities, or the delineation of its frontiers or boundaries. The authors are responsible for the choice and the presentation of the facts contained in this manual and for the opinions expressed therein, which are not necessarily those of UNESCO and do not commit the Organization. Designer: Eric Loddé For bibliographic purposes, this document should be cited as follows: Tsunami risk assessment and mitigation for the Indian Ocean; knowing your tsunami risk – and what to do about it IOC Manual and Guides No. 52, Paris: UNESCO, 2007 (English). Printed by UNESCO (IOC/2009/MG/52) © UNESCO IOC 2009 Tsunami risk assessment and mitigation for the Indian Ocean; knowing your tsunami risk – and what to do about it 3 Table of contents Acknowledgement ...........................................
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...Core study 1 Asch 1955 : Aims and Context Summarise the aims and context of Asch’s 1955) research opinions and social pressure An individual is said to conform if they chose to study a course of action that is favoured by the majority or that is considered socially acceptable .When an individual is influenced by how the majority of people think this is considered socially acceptable Conformity is a form of social influence that results from exposure to the majority position , the tendency for people to adopt the behaviour, attitudes and values of other members of a reference groups, This was a study of conformity in an ambiguous situation ‘unclear’. Jenness asked students to guess how many beans there were in a jar,they were then asked to discuss in groups. Lastly they were asked to give their estimates again, individuals estimates tended to converge to the group norm.It seems reasonable that when in an ambiguous situation (were the answer isn't obvious ) we look to others to get some ideas about behaviour . Jenness's research is limited as he specifically asked participants to produce a group estimate rather than just observing if they would produce group estimates. Sherif conducted a similar investigation into responses to an ambiguous stimulus using the auto kinetic effect ( this is where a stationary spot of light projected on to a screen appears to move) Sherif told participants he was going to move the light , he asked the pp’s to estimate by how far the spotlight...
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...Analyse the different project control and configuration management techniques and discuss the reasons why a particular technique was chosen for your project. There are several project control techniques that can be utilised during project execution so that potential problems can be identified and appropriate corrective action can be taken in a timely manner. This is very useful in analysing project performance and measuring regularly against the project management plan. One of the most commonly used project control techniques is Earned Value Management (EVM). It is a structured approach to planning, cost and performance measurement. The fundamental principle is that it integrates time, scope and cost objectives to provide a quantitative assessment of the present project status and its likely future performance. This method also highlights potential issues and can enable the Project Manager to make informed decisions to take corrective action(s). Before EVM can be effectively applied to projects, certain elements need to be in place first. ▪ Work Breakdown Structure / Organisation Breakdown Structures: The WBS and OBS define the work to be done on the project and who will do it. ▪ Baseline Plan / Budget: The time-phased budget for the project will provide the primary baseline against which progress and expenditure will be measured. ▪ Status Updates: Performance data relating to project costs and progress must be accurate and provided in a timely fashion...
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...Determinants of Financial Literacy among Youth: Case of Amritsar City Dr. Arwinder Singh Assistant Professor/Department of Commerce Guru Nanak Dev University Regional Campus, Gurdaspur, Punajb, India #08968092299 arwinder.gndu@yahoo.com Nitika Bhandari (Corresponding Author) Assistant Professor/Department of Commerce Khalsa College for Women, Amritsar, Punjab, India #08146993589 Nitika3088@gmail.com Determinants of Financial Literacy among Youth: Case of Amritsar City Abstract Financial markets around the world have become increasingly accessible to everyone but financial products are becoming more complex and difficult to grasp for an average individual. Therefore it is of paramount importance to equip the Youth with Financial Literacy so that they can manage their own finances and securing their financial future. The present study is carried out with the objective to find out the determinants of financial literacy of the youth. The major determinants that influence the financial literacy are required to be sought in order to deal with the complexities of current financial markets and products. Data has been collected through primary sources by framing questionnaire answered by 100 respondents in Amritsar. Factor Analysis has been used to analyse the data. The analysis revealed five underlying dimensions namely Interest in Financial Issues, Financial Behaviour, Saving habits, Financial Attitude and Financial Awareness. The results...
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...CHAPTER 3 RESEARCH METHODOLOGY 3.1 Introduction This chapter describes the formulation of a research design and methodology adopted to achieve the stipulated goals for the study. After considering the objectives of the study, the level of digital library development in Malaysia, the research questions, the limitations and the scope, the researcher felt the appropriateness for adopting both the qualitative and quantitative data gathering techniques i.e. the survey method, using the questionnaire as the instrument and supported by qualitative data obtained through structured interviews. A combination of these research design helped provides more data to work with and ultimately a more accurate evaluation (O’Neill, 2006) and according to Hemming (2008) human geographers were also increasingly employing both approaches in their research. Another reason for adopting both qualitative and quantitative data gathering techniques was that since there had been little documentation on the subject matter, it was therefore important to get to the source of primary information so that each method could complement and substantiate the other and making the findings more concrete. In short, the strengths of qualitative studies should be demonstrated for research that was exploratory or descriptive and that stressed on the importance of context, setting, and participants’ frames of reference (Marshall and Rossman, 2006). The objectives of the study were to identify the extent of readiness of...
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...KING’S THEORY OF GOAL ATTAINMENT EXEMPLIFIED FROM THE INTRAPARTUM NURSE’S PERSPECTIVE By Jacqueline L. Karlin The model of nurse-patient transaction from King’s Theory of Goal Attainment was employed to explore the impact of the nurse-patient transaction as it relates to primiparous patient satisfaction with the childbirth process. In this descriptive study, intrapartum nurses were interviewed regarding their perception of primiparous patient’s childbirth experience. The interviews were reflected upon to develop a better understanding of the impact of the nurse-patient transaction on achieving patient satisfaction with coping strategies. The findings revealed that although only one-half of the patients had participated in formal childbirth classes, effective nurse-patient transactions were successful in goal attainment of satisfaction with coping strategies in labor and delivery. TABLE OF CONTENTS Page LIST OF FIGURES ........................................................................................................... iii CHAPTER 1 – INTRODUCTION ......................................................................................1 CHAPTER 2 – THEORETICAL FRAMEWORK AND LITERATURE REVIEW ..........3 Personal System ..............................................................................................................3 Interpersonal System .......................................................................................................5 Social System...
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...This article was downloaded by: [La Trobe University] On: 16 January 2013, At: 18:29 Publisher: Routledge Informa Ltd Registered in England and Wales Registered Number: 1072954 Registered office: Mortimer House, 37-41 Mortimer Street, London W1T 3JH, UK Computers in the Schools Publication details, including instructions for authors and subscription information: http://www.tandfonline.com/loi/wcis20 Instruments for Assessing the Impact of Technology in Education Rhonda Christensen & Gerald Knezek a a b Institute for the Integration of Technology into Teaching and Learning (IITTL), University of North Texas, P.O. Box 311337, Denton, TX, 76203, USA b University of North Texas, P.O. Box 311337, Denton, TX, 76203, USA Version of record first published: 11 Oct 2008. To cite this article: Rhonda Christensen & Gerald Knezek (2001): Instruments for Assessing the Impact of Technology in Education, Computers in the Schools, 18:2-3, 5-25 To link to this article: http://dx.doi.org/10.1300/J025v18n02_02 PLEASE SCROLL DOWN FOR ARTICLE Full terms and conditions of use: http://www.tandfonline.com/page/termsand-conditions This article may be used for research, teaching, and private study purposes. Any substantial or systematic reproduction, redistribution, reselling, loan, sub-licensing, systematic supply, or distribution in any form to anyone is expressly forbidden. The publisher does not give any warranty express or implied or make any representation that the contents will...
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...Advanced Manufacturing Competency Model Updated April 2010 Employment and Training Administration United States Department of Labor 1 www.doleta.gov Updated April 2010 Advanced Manufacturing Competency Model Table of Contents About the Model 3 Tier One: Personal Effectiveness Competencies 4 Interpersonal Skills 4 Integrity 4 Professionalism 4 Initiative 4 Dependability & Reliability 4 Lifelong Learning 4 Tier Two: Academic Competencies 6 Science 6 Basic Computer Skills 6 Mathematics 7 Reading 7 Writing 7 Communication—Listening and Speaking 8 Critical & Analytical Thinking 8 Information Literacy 8 Tier Three: Workplace Competencies 10 Business Fundamentals 10 Teamwork 10 Adaptability/Flexibility 11 Marketing and Customer Focus 11 Planning and Organizing 12 Problem Solving and Decision Making 12 Working with Tools and Technology 13 Checking, Examining, and Recording 13 Sustainable Practices 14 Tier Four: Industry-Wide Technical Competencies 15 Entry-Level 15 Manufacturing Process Design/Development 15 Production 15 Maintenance, Installation, and Repair 17 Supply Chain Logistics 17 Quality Assurance and Continuous Improvement 18 Sustainable and Green Manufacturing 19 Health, Safety, Security, and Environment 19 Technician Level 21 Manufacturing Process Design/Development 21 Production...
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