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Medical Assisting: A Case Study

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The medical industry environment, with the advent of HIPAA (Health Insurance Portability and Accountability Act), ACA (Affordable Care Act) and the multiple technological advances in the industry, has an increased need for qualified and intelligent medical workers. Medical assisting, which use to be the young girl at the counter doing intake, has grown into an important element in the efficient operation of a well-run office. There are aspects of medical assisting that fit a particular personality type that can prequalify you for this special work. Health care has become an aggressive and extremely competitive business. New advances allow patients multiple options of providers and organizations covered by insurance (Unknown, 2013) . Providers need to be able to understand and communicate with patients to ensure better customer service and meet patient needs. The medical assistant (MA) is usually the first contact, and the initial impression the patient has of the treatment that will be received. People who choose the medical field have to have the makings of a caregiver personality. They need to be able to place their own desires and wants aside as they assist others through a difficult time. In the midst of a crisis, it is the caregiver who reaches out, without any thought for their own benefit, to provide care …show more content…
This is an examination of what messages you give without speaking. Your body stance and facial expression can say a great deal without a word being spoken. Through nonverbal cues, patients can feel when the employee is having a bad day. A pleasant, genuine smile shows a positive attitude and maintains a professional appearance. The caring, generous, and giving spirit should show an eagerness and readiness for the work day. Unwanted feelings and troubled situations need to be left at home so that patients feel a sense of peace and confidence about their medical

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