...Application Paper xxxxxxxxxx DeVry University HSM 310 September 14, 2014 Dr. Becky Foster What Makes The Mayo Clinic a Top 100 Hospital? To become one of the best hospitals in the United States the facility needs to be more than just an Emergency Department. Yet, to be claimed as the number one hospital in the whole US is astounding (Leonard 2014). These great hospital facilities also offer more than just a delivery and nursery ward. The great hospitals, such as the Mayo Clinic, offer a full array of medical services and medical specialists and they do all of this while giving exceptional customer service that move them from the ordinary category, to the extraordinary category. The Mayo Clinic’s History The Mayo Clinic is a non-profit hospital and medical group that was started by just one medical doctor back in 1864, Dr. William Mayo (Lanier 2014). In the 1880’s his two sons William Jr. and Charles joined their fathers Minnesota practice. Now, it has three major working campuses, among many smaller healthcare facilities that they have, and that employ more than 4000 full-time medical providers, along with more than 50,000 support staff (Colón-Otero 583). They also do global support groups, scientific, clinical, and educational outreach. ...
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...The Mercy Ministries is the umbrella of the Mercy Medical Clinic, Compassionate Care Dental Clinic, Mercy Helps Ministries, and The Mercy Guide . Mercy Ministries business is an independent non-profit organization that serve Toombs, Montgomery, and Tattnall counties to help the community and the uninsured with attention that they need. Local Physician Dr. Geoff Conner and local Presbyterian Church knew that their God wanted them to help serve and provide volunteer care to those in our area that could not afford it. In 2009 Mercy Medical Clinic first opened as a faith-based medical clinic in a homeless shelter to help provided the medical care to the uninsured who had no access to medical care. Mercy Medical Clinic is non-profit...
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...Introduction Opening a free clinic is one of the most humanitarian ways of giving back to the community. The community particularly the low income citizens are searching for means to provide easy and affordable healthcare to. This has come as a result of employers reducing employee’s benefits due to a failing economy this in turn causing the cost of obtaining a medical insurance cover very expensive. Opening a free clinic may stand to achieve and benefit the community by providing these primary medical attention to the underprivileged in the community. The development of a free medical clinic solely depends on the support of the community at large. It takes a group of self -driven and compassionate individuals with a vision, aspiration and commitment to help the uninsured. Nevertheless, starting a clinic may not be simple as it takes numerous procedures that may include; sourcing supplies, legal arrangements, recruiting of volunteers, identifying viable funding raising mechanisms and identifying a reliable consultancy team that will help in accounting, insurance and legal matters. This however depends on whether the clinic will be individually owned or collaboration with organizations such as Volunteers in Health Care (VIH) and Volunteers in Medicine that assist societies to start free clinics. Economic status and its effect on health care: Low socioeconomic status (SES) has its links to low income. People with low income lack medical insurance covers, have poor quality...
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..... Mayo clinic MAYO CLINIC The Mayo Clinic was founded over 150 years ago. It has been a pioneer for group practice creation, community service, quality improvement initiatives, health informatics, and health care technology. Group Practice Creation Impacts Mayo Clinic's Growth Dr. William J. Mayo justified the concept of a group practice in a speech he delivered in 1910. He took the view that it would be foolish for a single practitioner to assume he or she had sufficient knowledge of medicine. He maintained that it is in the best interest of the patient to have practitioners join forces and coordinate care (Mayo Foundation for Medical Education and Research [MFMER], n.d.-a.) Patients realized the benefits of a team of medical experts, so patients travelled long distances for diagnosis and treatment. The Mayo Clinic website states that the "group practice concept that the Mayo family originated has influenced the structure and function of medical practice throughout the world" (MFMER, n.d.-b). According to the website, the Mayo Clinic has grown from three physicians (father and two sons) to over 55,000 staff at locations in the Midwest, Arizona, and Florida. The Mayo Clinic is most famous for its implementation of an "integrated, multi-specialty, group practice" (MFMER, n.d.-c). Mayo Clinic Community Service Reflects Mission and Values According to the Mayo Foundation for Medical Education and Research (n.d.), Mayo Clinic's mission is to "provide the best care...
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...LTT1 Task 1 Introduction In 1921 a clinic was founded in Cleveland, Ohio by four physicians. The vision of its founders was to open a practice that would transcend the typical brick and mortar model of one-size-fits all health care delivery system. Clinical research and education would be the focus and foundation of practice. Collaboration and collegiality would transform patient care. The realization of one physician and one facility caring for a patient throughout their lifespan would be an outdated practice model. These principles would be the foundation of the mission and values for The Cleveland Clinic. The patient demographic has changed, health care needs are more complex, and the economy including health care reimbursement has weakened. However, the Cleveland Clinic remains healthy. In an ever changing health care environment, the principles on which it was founded would help the Cleveland Clinic grow to a World Class health care institution today by...
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...types; one in particular is an outpatient clinic. Outpatient clinics are facilities which provide medical care and treatments that do not require an overnight stay in a medical facility or hospital. An outpatient care can be managed in a medical office or even in a hospital, but mostly services are provided in a medical office or in an outpatient surgery center (About Careers, 2014). One facility in particular is the Clarksville Community Based Outpatient Clinic located in Clarksville, Tennessee. The Clarksville outpatient clinic first opened up in the year 2000 and started providing services for all veterans in the Kentucky and also Tennessee areas. This is a most active clinic, with close proximity to the Fort Campbell base, for the Operation Iraqi freedom/ Operation Enduring freedom returnees (Department of V.A., 2014). The Clarksville Community Based Outpatient Clinic provides primary care as well as mental health services to all veterans of the area. Also provided in the facility are laboratories for blood drawings and prescription services are provided as well. This particular outpatient clinic has recently undergone a new renovation this year to add on more patient rooms to recruit new patients as well as more employees to serve all of the individuals of the clinic (Department of V.A., 2014). The Clarksville veteran’s population had been served by the Department of Veterans Affairs Tennessee Valley health care system outpatient clinic for many of years and has recently been...
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... 2 Health Care Interview Health care interview is quite an experience for the first timers. For some it is an opportunity to learn the adventures of questioning and interviewing someone and the curiousness of a person’s answers to the questions asked. It is a new learning experience to ask someone about a person’s career and definitely learn something from it. The interviewee has an amazing learning milestones, achievements, and the vast knowledge of her entire career. The neurologist is the interviewee who is a medical doctor treating the brain and the nervous system disorders. Below are some of the findings, informations, and the discussions about her strong career in neurology. A Description of the Targeted Department or Facility This targeted department or facility is an outpatient clinic in neurology, getting referrals on patients with complaints of headaches, seizures, falls, neck, and low back pains, dizziness, memory loss, strokes, brain tumor, multiple sclerosis, Alzheimer’s disease, and many more. Guerrero et al. (2011) “Headache is a common cause of medical consultation, both in primary care and in specialist neurology outpatient clinics” (p. 226). Headache disorders account for 24% to 36% of first visits to a general neurology outpatient clinic, and migraine accounts for half of consultations because of headache. Between 40% and 45% of migraine patients meet the criteria for chronic...
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...Mayo Clinic Case Study International Marketing March 18, 2014 The Mayo Clinic Memo To: Marketing staff From: Ethan Robinson cc: All Mayo Clinic representatives Date: March 18, 2014 Re: New Marketing Research Strategy New Marketing Strategy Attention Staff: The information contained within this memo will immediately go into effect. It is the responsibility of all staff to represent the Mayo Clinic brand in a uniform and responsible way so that patients and all who enter the clinic have a very positive experience. Word of mouth marketing has been our strongest ally and serves as a very powerful tool. In order to create a cohesive marketing research design strategy this memorandum will outline specific key tactics that must be employed. The Mayo Clinic’s CEO and board have decided to increase sales revenues to 100 percent over the next five years and that means we have much work globally to do in order to make that a reality. There will be many facets of the marketing mix that will need to be addressed in order to achieve this goal. The purpose of this marketing research is to gather information about the brand recognition, reputation, and appeal of the Mayo Clinic globally. As a brand we must exude qualities that will appeal to people internationally. There are several fundamental facts that describe why someone should chose the Mayo Clinic. The Mayo Clinic offers over 100 years of medical tertiary and quaternary care from civilians to world...
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...What would make Mayo Clinic one of the most recognized hospitals in the nation? We will discuss the many reasons and what it takes to be so well recognized and the many benefits that Mayo Clinic has to offer. “The Mayo Clinic has not only been recognized by numerous agencies for its quality in health care, but it has been recognized more so than any other academic medical center in the nation.” (Kroker, 2013) In 2012, Mayo earned the No. 3 overall spot on the “best hospitals” list and ranked No. 1 in the nation in five areas- gynecology, diabetes and endocrinology, gastroenterology, nephrology, and pulmonology. History of Mayo Clinic William Worrall Mayo, who settled in Rochester, Minn. in 1863, is the founding father of what is now called the Mayo Clinic. Mayo Clinic was developed gradually from Dr. Mayo’s medical practice. His dedication became a family tradition and his two sons, Will and Charles joined his practice in 1883 and 1888. Later as they succeeded with their “pooled” knowledge and skills, patients discovered this advantage. They had developed a reputation for excellence in patient care. Doctors and students came from around the world to learn new techniques from the Mayo’s. Patients also came from around the world for treatment. Since 1919, the Mayo Clinic has spread largely to two additional cities including Jacksonville Fl., and Phoenix Arizona. The main campus in Rochester employs over 32,000 people. In addition, the Mayo Clinic operates multiple...
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...TASK 1 A1. Viability of Product or Service Jordan Valley Medical Center is a 185 bed community hospital located in West Jordan, Utah. This modern medical center is equipped with the latest technology to provide comprehensive health care. In addition to the in-patient units, Jordan Valley provides many outpatient services including: Physical Therapy, Breast Care, Outpatient Lab and Radiology services, as well as Wound Care and Sleep Disorder Clinics. These successful outpatient services allow patients the opportunity to receive medical care that, in the past, would have required hospitalization. Jordan Valley also provides an Outpatient Respiratory Clinic specifically for patients with Respiratory Syncytial Virus, an illness generally referred to as RSV. RSV is a very common virus that most people have been exposed to within the first two years of life. It is spread by mouth or nasal secretions and is extremely contagious. When the virus strikes adults or older children, the symptoms are similar to a common cold. However, when the virus occurs in young children or infants it becomes much more serious, usually requiring medical intervention including breathing treatments. Previously, this need would require the child be admitted to the hospital to receive these treatments. With the implementation of the outpatient RSV Clinic, patients are able to stay at home with their parents and return to the clinic – up to several times a day if needed – for breathing treatments...
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...compared to US. Carla and Gwen decided to do their treatment in Canada because it was cheaper than US. Linda wanted to do more research in order to make her decision to stay whether in US to do her Lasik eye surgery or to do it in Canada. Laser eye surgery is being examined by food and drug administration (FDA) had approved Lasik Eye surgery which has less risk compare to Photo Refractive Keratectomy (PRK). After doing lot of research Linda found out insurance was guaranteed through the government policies to clinic in US while in Canada there is no guarantee of insurance to patients. Another factor which she found out from research is while doing surgery in US there is no requirement to sign in agreement, since is a policy in PLIC Clinic through the government to take care of their patient. In LLV Clinic there is a requirement to sign in agreement before doing their surgery, because they do not want to hold responsible for the patient. Carla and Ron had positive experiences during the surgery process which explaining both US and Canada were doing well in their services. Linda has to take decision whether she should take surgery? And where should she have surgery? Introduction In regards to decision of consumer behaviour we are trying to analyse which decision Linda should take to overcome her short sighted disease. The consumer service script can show where the service cost differ and where the degree of customer personalization and hence the perception of high quality...
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...Review on Management Lessons from Mayo Clinic The book ‘Management Lessons from Mayo Clinic’ by Leonard L. Berry and Kent D. Seltman tells about an exceptional service organization Mayo Clinic which excels in the art of service. Service business authority Leonard Berry and Mayo Clinic marketing administrator Kent Seltman explain how the Clinic implements and maintains its strategy, adheres to its management system, executes its care model, and embraces new knowledge. Dr. William Worrall Mayo and his sons Dr. William Mayo and Dr. Charles Mayo are the leaders of this health care organization. This health care organization started more than 140 years ago in Minnesota town of Rochester in the early 1990s. Till now it is one of the most influential and valuable service brands in the world. There is only a little amount of advertisement done on this brand and till 1986 there was no marketing staff also in this organization. It is known as Medical Mecca based on their contribution to the science of medicine and to innovative surgical techniques. The Mayo Clinic has been of interest to services marketing researchers due to the organization’s impeccable success, global brand reputation, and service excellence ever since it was founded by the Mayo bothers, Drs. William and Charles. Berry, a well-known services marketing researcher, and Seltman, a former president of marketing at the Mayo Clinic uncovered the clinic’s success and delivered into how it has achieved its legendary brand power...
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...Urgent Care Clinic Karen Hernández Marisela Rodríguez Carlos Fernández ENTR 360 July 10th, 2012 Prof. Harold Chittenden International Urgent Care Clinic - Business Plan Executive Summary As part of its constant efforts to improve access to urgent care in touristic areas, International Urgent Care Clinic will be open its facilities in International Drive in Orlando, Florida. The clinic will be owned and managed by Dr. Carlos Fernández, Dr. Karen Hernández and Dr. Marisela Rodríguez as a partnership. They will be responsible for ensuring the general health of their patients and creating a viable and profitable business medical practice. Throughout the first year, the doctors will work with their capital to get the clinic on a good financial and operational stability, using this urgent care clinic business plan as a guiding management tool. The doctors will focus on diagnosing and treating urgent care conditions of all ages while emphasizing on the overall health and wellness of their patients. The clinic will utilize new equipment and a trained staff that will be able to improve the care of each patient. Internantional Urgent Care Clinic will try to provide the most complete medical care possible in order to optimize the care and well-being of each patient. The marketing strategy involves a combination of print media advertising, website development, networking, and promotional events, all aimed at tourist and residents living within 35 miles of the clinic. With only...
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...Qualifications * More than fourteen years experience as dental Technician * Excellent hand-eye coordination and deep sustained concentration ability. * Techniques for maximizing the effective manufacture and distribution of goods. * Strong work ethic * Excellent communication skills. * manufacture of fixed bridges and removable partial dentures and complete from start to finish. * Capable of all aspects of denture fabrication, rough and fine finishing and repairs, pouring and trimming denture models. * Fabricate, alter, and repair dental devices such as dentures, crowns, bridges, inlays, and appliances for straightening teeth. * Create orthodontic appliances and splints to help straighten and protect teeth. * Work with materials such as waxes, precious and non-precious alloys, stainless steel, a variety of porcelains. * Made models of the mouth and teeth from impressions of the patient's mouth. EDUCATION * Medical Technical School under the Ministry of Health of the Uzbek SSR (Russia). (1987-1992 y) * Technical school (being specialized in Prosthetic Dentistry). Professional experience Almalik Municipal Dental Clinic, Dental Technican | 1991-1995 years | The Dental Clinic is renames as private Dental Clinic “Javokhir”, Dental Technican | 1995-1999 years | Almalik Children`s Clinic, Dental Technican | 1999-2002 years | Republican Electro technical and Medical Technical School, teacher dental technician(Based...
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...CHRISTINE HARRIS-VAN KEUREN ELIOT SHERMAN Cleveland Clinic Dr. Delos “Toby” Cosgrove, cardiothoracic surgeon and president and CEO of Cleveland Clinic, emerged from the operating room on a January afternoon in 1996 having just changed the way he, and subsequently the world, approached heart surgery. A trip to Stanford University Medical School had convinced him it was possible to operate on the valves of the heart through a three-inch incision instead of the nearly foot long incision that was standard practice before splitting the patient’s breastbone with a saw to reach the heart.1 After refining the technique in the lab, he had successfully performed the first such operation. Eight months later, Cosgrove performed two of these surgeries back-to-back, broadcasting his work live via satellite to 4,000 surgeons in 40 cities around the world. The Cleveland Clinic’s broadcasting capabilities facilitated this demonstration of the substantial benefits of his minimally invasive method of heart surgery, which reduced the risk of infection and involved less bleeding, pain, and trauma, significantly reduced the amount of time needed for recovery, and could be used in about three quarters of the heart valve surgeries performed in the United States.2 So compelling was this exhibition that within a year use of the technique had “exploded” throughout the medical community.3 Such innovation had been the lifeblood of Cleveland Clinic since its founding in 1921. Even as he continued early...
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